Virgin Mobile Customer Care on Twitter

Getting Virgin Mobile's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 100 hours
Best time to tweet: ~3:30pm
#4 of 6 contacts
5,687 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Cancel ServiceTweet re: Unlock PhoneTweet re: Device SupportTweet re: Dispute a ChargeTweet re: Lost or Broken PhoneAbout a different issue

Recent reasons others tried tweeting Virgin Mobile

cant register my phone
waited too long to Top Up. Not enough money in Virgin account now to use *PAY
Waited too long to Top Up. Not enough in the account now to call direct. Want to...
i would to arrange auto pay for my account.
I am currently an Assurance Wireless customer. They are supported by Virgin Wireless...
Waiting since ** minutes on the phone - account billing issues
You left a message that my credit card is about to expire. That is not true. I got my...
I need my sim card activated they sent me a new one and my service not on
my phone was cut off when i was talking to my attorney about something important
i need talk to someone
My phone is on pause I would like the phone to be in service for March ** **I cannot ph...
L need to talk to a customer rep
I can not top up my pre paid top up card
Get help with my issue

Virgin Mobile Twitter-based Customer Help - Stats

Twitter @ Handle
Call-back available
Best hours
4am-9pm PST
Right time to tweet them
Expected reply tweet
Issue turnaround time
Rank (amongst all ways to contact)
Legibility of messaging
Customer service rating
Customer votes
Information last updated
Thu Jul 02 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Virgin Mobile Customer Service through Twitter

Virgin Mobile is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Virgin Mobile will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Virgin Mobile your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Virgin Mobile that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Virgin Mobile's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Virgin Mobile

Of the 6 way(s) to get in touch with Virgin Mobile, customers like you claim that the best one is the 888-322-1122 option. From this page you can easily access all the possible contact information options for Virgin Mobile as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Virgin Mobile? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.
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