Virgin Mobile Customer Care on Twitter

Getting Virgin Mobile's Attention on Twitter by GetHuman

Customer Twitter Account
  • Somebody from Virgin Mobile usually replies within 100 hours.
  • GetHuman site vistors rank this #2 out of 4 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling Virgin Mobile instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting Virgin Mobile

i dialed ***-***-**** to start ** day plan. gave my credit card * and was given a ** d...
Need to open my sim card
I’m paying a bill with you guys but yet have No service ANYWHERES. ive tried my sim in...
Add money to my account
OPEN MY ACCOUNT. I don't recall my code name, the ** digit number. All I have is my id...
You have taken money out of my account without permission i have not been with you guys...
I am a senior who only uses the phone to make and receive calls. I don't do texting, I...
Mera sim ********** Band ho gaya hai jise mai fir se start karna chahta hoon.please my help
Have problems opening text message app.
Activated a new account, first month double billed second charge returned* second month...
I would like to buy a cell phone zero money down today right now
***-***-**** is the old number i had my name is travis john wilson (frohnhoefer...
I need to find out when my bill is due for payment.

Virgin Mobile Twitter-based Customer Help - Stats

Twitter @ Handle@VMUCare
Best hoursMon-Sun 8am-12am PST
Right time to tweet them10:15am
Expected reply tweet100
Issue turnaround time114
Rank (amongst all ways to contact)2
Legibility of messaging87%
Customer service rating58%
Customer votes5,657
Information last updatedTue Dec 05 2023 10:00:00 GMT+0000 (Coordinated Universal Time)

Virgin Mobile Customer Service through Twitter

Virgin Mobile is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Virgin Mobile will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Virgin Mobile your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Virgin Mobile that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Virgin Mobile's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Virgin Mobile

Of the 4 way(s) to get in touch with Virgin Mobile, customers like you claim that the best one is the 866-402-7366 option. From this page you can easily access all the possible contact information options for Virgin Mobile as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Virgin Mobile? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Virgin Mobile

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