Virgin Mobile Customer Care on Twitter

Getting Virgin Mobile's Attention on Twitter by GetHuman

@VMUCare
Customer Twitter Account
Usually replies within: 100 hours
Best time to tweet: ~3:30pm
#4 of 6 contacts
5,687 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Virgin Mobile

Cannot pay you guys by Friday. My ei ran out and I’m dead broke until I get back to wor...
Change account ownership
I have two numbers which are in my name which i do not want please dicecnect them...
I WANT TO TALK TO A LIVE MANAGER NoW
I NEED AND WANT TO TALK to A LIVE MANAGER NOW
My internet does not work
I need help unlocking a phone
I want to unlock a phone
I need the account number for **********
started service an hour ago but the automated service at ***-***-**** only took my cred...
I could not finish the steps because I did not receive your code. Lets try again.
i dialed ***-***-**** to start ** day plan. gave my credit card * and was given a ** d...
I want to view my account online.*I dont know my account number.****-***-****

Get help with my issue

Virgin Mobile Twitter-based Customer Help - Stats

Twitter @ Handle@VMUCare
Call-back availableNO
Best hours4am-9pm PST
Right time to tweet them3:30pm
Expected reply tweet100
Issue turnaround time124
Rank (amongst all ways to contact)4
Legibility of messaging58%
Customer service rating69%
Customer votes5,687
Information last updatedThu May 19 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Virgin Mobile Customer Service through Twitter

Virgin Mobile is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Virgin Mobile will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Virgin Mobile your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Virgin Mobile that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Virgin Mobile's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Virgin Mobile

Of the 6 way(s) to get in touch with Virgin Mobile, customers like you claim that the best one is the 888-322-1122 option. From this page you can easily access all the possible contact information options for Virgin Mobile as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Virgin Mobile? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

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