24 hours, 7 days · Only from a Verizon Wireless Prepaid phone · Press 1 for activation (even if you need Customer Service). This gets you through to a helpful person in no time. ·
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Verizon Wireless Prepaid below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Verizon Wireless Prepaid phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait
Below are some clips we've found from Verizon Wireless Prepaid's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Welcome to Verizon.
I'm the Verizon assistant.
If you are calling about another number, two, Starting with the area code, please enter the Verizon Wireless number you're calling about."
Excerpt from a call with Verizon Wireless Prepaid
Wednesday, April 3, 2024 10:06 PM
They may ask you to enter information with the dial pad
"Welcome to Verizon. I'm the Verizon assistant.
If you are calling about another number, two.
To get started, please enter your ten digit Verizon Wireless mobile number."
Excerpt from a call with Verizon Wireless Prepaid
Tuesday, May 28, 2024 3:39 AM
They may ask you to say or enter information
"Welcome to Verizon. I'm the Verizon assistant.
To get started, please say or enter your ten digit Verizon Wireless mobile number."
Excerpt from a call with Verizon Wireless Prepaid
Tuesday, January 2, 2024 11:26 PM
What are the hours and when should I call?
Verizon Wireless Prepaid operates the call center for this 888-294-6804 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 776 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Verizon Wireless Prepaid call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon Wireless Prepaid phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon Wireless Prepaid staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Verizon Wireless Prepaid is Sunday.The most busy day to call is Thursday, which averages 44% more phone calls by comparison.Again, this is based on a sample of 776 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
I just got a new Prepaid phone for my son to use when he is at sports practices and needed to switch the number over from his previous prepaid phone. This time I plan to go with Verizon because I think it will save me money. However, I have to get everything changed to the new service which means waiting on hold. I'm not a big fan of calling customer service, but it wasn't actually that bad of an experience.
When I first called, a voice agent picked up right away and said, "Welcome to Verizon, I’m the Verizon Assistant. To get started, please say or enter your ten-digit mobile number. To become a new customer, say new customer or press star." I pressed star and was taken to a new directory with the following options, "If you would like to start a new prepaid service and have a 4G LTE phone, press 1. If you would like to start a new prepaid service and have a 5G phone, press 2. If you would like to purchase a new phone or receive information about your order, press 3."
Since I needed to start new service, I pressed two, and was given a new array of options: "Okay to activate your Verizon wireless phone 4G sim card and smartphone with a new phone number, press 1. If you have an existing wireless number and want to activate your phone, press 2. If you have a phone number from another wireless carrier, press 3. If you have a new Verizon Wireless SIM card you would like to activate on your current wireless phone, press 4."
I was starting to get concerned that this might take some time, but after pressing three, I was instantly transferred to Raul after just one ring. He had a slight drawl, but he was helpful and within just a few minutes I was completely done with the setup.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Verizon Wireless Prepaid
If you have time to do a bit of reading before you call Verizon Wireless Prepaid, we recommend you read over some of our problem-specific articles.
Verizon Wireless Prepaid offers extensive coverage across the United States. As the largest and most reliable network in the country, our coverage areas span over 98% of the population. Whether you're in bustling cities or remote rural areas, you can count on crystal-clear calls, fast data speeds, and reliable connectivity. From coast to coast, Verizon Wireless Prepaid ensures that you stay connected with family, friends, and colleagues. Whether you're traveling or living in your hometown, our coverage extends beyond borders, allowing you to make and receive calls, send texts, and use data in Mexico and Canada. Experience the best coverage with Verizon Wireless Prepaid, designed to keep you connected wherever you go.
Verizon Wireless Prepaid offers various refill options to suit your needs. You can choose from several convenient methods to add funds to your prepaid account. Firstly, you can make a quick and easy payment using the My Verizon app or the official website. Additionally, you can conveniently refill your balance by dialing *611 from your Verizon Prepaid phone and following the prompts. If you prefer in-person assistance, you can visit a Verizon Wireless store near you to have a store representative help you refill your account. Another option is to purchase refill cards or PINs from authorized retailers and simply follow the instructions provided to add funds to your prepaid account. With these flexible and accessible refill options, Verizon Wireless Prepaid ensures that staying connected is always hassle-free.
The cost of international calling with Verizon Wireless Prepaid varies depending on the destination and the plan you are on. Verizon offers several international calling options to suit different needs. For example, the Unlimited Together - World plan costs $15 per month and allows unlimited calling to landlines in over 70 countries and mobile numbers in over 40 countries. Another option is the Pay As You Go International plan which charges per minute rates depending on the country you are calling. These rates can vary from as low as $0.05 per minute to higher rates for certain countries. It is recommended to check the Verizon Wireless Prepaid website or contact customer support to get specific pricing details for the country you want to call.
Click the link above to get answers to just about any Verizon Wireless Prepaid customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Verizon Wireless Prepaid, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting refund for service: "I've had unacceptable service for the past several months, especially in June, and I would like a refund for last month's service."
- From a call lasting 2m 16s , Jul 16, 2024 7:07 PM
Transfer minutes to new phone: "I wanna switch my plan and phone number to another phone because my new phone is locked."
- From a call lasting 9m 39s , Jun 25, 2024 3:00 PM
Phone locked, unable to use: "I can't get on my phone for nothing. I can't use my phone."
- From a call lasting 26m 21s , Jun 24, 2024 1:43 PM
Switching devices: "I need to switch devices."
- From a call lasting 2m 38s , Jun 14, 2024 6:33 AM
Requesting representative: "I need to speak with a representative."
- From a call lasting 3m 25s , Jun 4, 2024 1:03 AM
Assistance with accessibility settings: "I need help with screen magnification and vibration settings."
- From a call lasting 4m 17s , May 28, 2024 3:39 AM
Update credit card info: "I need to update my credit card number on file."
- From a call lasting 5m 36s , Apr 10, 2024 3:17 PM
Reactivating prepaid phone: "I ran out of my plan and now I'm trying to reactivate it, and it's not allowing me to do so."
- From a call lasting 13m 35s , Apr 5, 2024 11:32 PM
Issue with prepaid card: "I bought a sixty dollar refill card, added it, and still don't have Internet or anything else."
- From a call lasting 3m 16s , Apr 5, 2024 12:18 AM
More Verizon Wireless Prepaid Customer Service Contacts
There are of course other ways to contact Verizon Wireless Prepaid customer service besides the phone. Below we list the best ones, by medium.
Verizon Wireless Prepaid Customer Help Desk / Web Support
As a last, sometimes only, resort- Verizon Wireless Prepaid customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Verizon Wireless Prepaid's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon Wireless Prepaid agent. This phone number is Verizon Wireless Prepaid's best phone number because 122,982 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-294-6804 include Technical support, Activate Account, Account Access, Change Plan, Pay Bill and other customer service issues. The Verizon Wireless Prepaid call center that you call into has employees from Texas, Tennessee, South Carolina, Nebraska, Philippines and is open 24 hours, 7 days according to customers. In total, Verizon Wireless Prepaid has 4 phone numbers. It's not always clear what is the best way to talk to Verizon Wireless Prepaid representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Verizon Wireless Prepaid. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Verizon Wireless Prepaid. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
