Uber Customer Care on Twitter

Getting Uber's Attention on Twitter by GetHuman

https://twitter.com/uber_support?lang=en
Customer Twitter Account
  • Somebody from Uber usually replies within 9 hours.
  • GetHuman site vistors rank this #2 out of 2 ways to reach them.
It's not easy to talk to a person at Uber. To get answers or explanations on how to fix customer service issues more quickly, start typing out the issue below and we will connect you with solutions in moments.

Recent reasons others tried tweeting Uber

My account has been locked *I made an unlimited package
My account was deactivated because of Uber app glitching saying that I have violated co...
I had two transactions that i didn’t do of “UBER EATS PENDING AMSTERDAM”.
No vidioes downalod WhatsApp fands
How I update my card?
How do I update my card through the app?
I got charged for uber pass without even opting in for that. The charge is for * months...
I want reinbursement ASAP!!!!
Sir my uber account is deactivate please open it
I dont see my $** credit for the month of September
Marriott points for not updating. Marriott says I need to contact Uber to get it updated
I have choose upi payment method but the driver his bank is not working properly so we...
Lost my phone in Thomas Uber Driver and it is the only communication I have . Could...

Uber Twitter-based Customer Help - Stats

Twitter @ Handlehttps://twitter.com/uber_support?lang=en
Best hours24 hours, 7 days
Right time to tweet them10:45am
Expected reply tweet9
Issue turnaround time13
Rank (amongst all ways to contact)2
Legibility of messaging78%
Customer service rating51%
Customer votes4,125
Information last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Uber Customer Service through Twitter

Uber is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Uber will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Uber your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Uber that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Uber's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Uber

Of the 2 way(s) to get in touch with Uber, customers like you claim that the best one is the Online Help option. From this page you can easily access all the possible contact information options for Uber as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Uber? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Uber

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