US Cellular Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at US Cellular?
Q:
Does US Cellular offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 45 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for US Cellular below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this US Cellular phone number to document the phone system.
Here is how our research team describes the way the US Cellular phone system greets you: Please say "current account" or "open a new account," or you may say "associate" or "repeat."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say, "Associate," then say, "Other."
Below are some clips we've found from US Cellular's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling UScellular.
An observance of the holiday on May twenty seventh two thousand twenty four, our hours of operation will be reduced However, we will be available for you to reach us online through web chat.
We will resume normal hours on May twenty eight two thousand twenty four to quickly and easily manage your account online visit UScellular dot com or download our mobile app.
Thank you for choosing UScellular. We hope you have a safe and happy holiday connecting with family and friends."
Excerpt from a call with US Cellular
Tuesday, May 21, 2024 7:57 PM
They may ask you to enter information with the dial pad
"That was also invalid. The home Internet line number is ten digits long.
Please enter it again."
Excerpt from a call with US Cellular
Thursday, May 23, 2024 4:17 PM
They may ask you to say or enter information
"Thank you for calling UScellular.
Please say current account or open a new account.
You may also say associate or repeat.
For prepaid account, say prepaid.
Otherwise, say other.
Are you calling about home Internet?
Are you a current US cellular home Internet customer?
Please say or enter your ten digit home Internet line number."
Excerpt from a call with US Cellular
Thursday, May 23, 2024 4:17 PM
The first phone menu
"Thank you for calling UScellular.
Sorry.
I did not find your number in our records. Please say current account, or open a new account.
You may also are you calling to activate a US cellular prepaid device you've already purchased at a store other than US cellular?
Please hold while I transfer you. One moment, please.
Your call is being transferred to the first available associate.
Calls are recorded. To learn more about the information US Cellular collects uses, and shares, please visit w w w dot UScellular dot com forward slash privacy.
To activate a US cellular prepaid device you've already purchased at a store other than US cellular, please say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with US Cellular
Monday, June 17, 2024 10:49 PM
What are the hours and when should I call?
US Cellular operates the call center for this 888-944-9400 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 507 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the US Cellular call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Cellular phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Cellular staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call US Cellular is Sunday. The most busy day to call is Friday, which averages 183% more phone calls by comparison. Again, this is based on a sample of 507 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Tue
- Wed
- Thu
- Fri
- Busiest
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.
The best time to call US Cellular
In summation, the best day to call US Cellular is Wednesday.
Why Customers Call US Cellular
If you have time to do a bit of reading before you call US Cellular, we recommend you read over some of our problem-specific articles.
What is the coverage area for US Cellular?
US Cellular offers extensive coverage across the United States, spanning over 98% of the population. Their network consistently provides reliable service, whether you're in urban areas or rural landscapes. With numerous cell towers strategically placed, US Cellular ensures customers can stay connected in various regions. However, as coverage may vary based on location, factors like distance from cell towers and geographical barriers may impact signal strength. To guarantee the best experience, US Cellular also partners with other carriers to offer additional coverage where their network may not reach. Overall, US Cellular strives to provide nationwide coverage, allowing customers to connect and stay in touch wherever they go in the United States.
What options are available for international roaming with US Cellular?
US Cellular offers customers a variety of options for international roaming to ensure seamless communication abroad. Firstly, customers can use the Pay-As-You-Go option, where they pay per minute, text, or data used while travelling. Alternatively, the Passport packages are available for those who require more extensive usage during their international trips. These packages include a set amount of data, minutes, and texts for a fixed fee, helping to control costs. For frequent international travelers, US Cellular presents the Global Roaming Plus package, which offers unlimited data usage, calls, and texts in multiple countries. With these options, customers can select the most suitable plan for their travel requirements, allowing them to stay connected while avoiding excessive roaming fees.
Top US Cellular customer service problems
Click the link above to get answers to just about any US Cellular customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to US Cellular, and their purpose. Are any of these similar to the reason you are trying to call?
No information provided: "No."- From a call lasting 1m 23s , Jul 7, 2024 10:16 AM
Seeking assistance with closed service: "I can't get it."- From a call lasting 2m 4s , Jul 4, 2024 9:24 PM
Payment issue, service disconnection: "I was shut off. And I shouldn't have been shut off I've been trying to get a hold of you."- From a call lasting 18m 17s , Jul 2, 2024 3:04 PM
Requesting account and transfer PIN: "I need to get my account number and transfer PIN number, please."- From a call lasting 16m 38s , Jun 30, 2024 2:23 PM
No information provided: "No."- From a call lasting 2m 29s , Jun 24, 2024 3:52 PM
End of call: "Thank you. Goodbye."- From a call lasting 4m 21s , Jun 21, 2024 1:10 AM
Billing bundle issue: "I don't understand why it's so hard to pay a bill, man. I've been on the phone for two hours already."- From a call lasting 19m 19s , Jun 20, 2024 1:55 PM
Setting up new phone: "I was shipped a new phone, and I need to set it up immediately as I'm traveling out of the state here."- From a call lasting 6m 34s , Jun 18, 2024 4:37 PM
Assistance with purchasing iPhone: "I'm trying to get my daughter an iPhone, but I'm not able to do it online so I'm calling for assistance."- From a call lasting 5m 7s , Jun 17, 2024 10:49 PM
More US Cellular Customer Service Contacts
There are of course other ways to contact US Cellular customer service besides the phone. Below we list the best ones, by medium.
US Cellular Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, US Cellular provides this option.
US Cellular Customer Help Desk / Web Support
As a last, sometimes only, resort- US Cellular customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is US Cellular's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Cellular agent. This phone number is US Cellular's best phone number because 14,946 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-944-9400 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call US Cellular first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, US Cellular has 1 phone number. It's not always clear what is the best way to talk to US Cellular representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for US Cellular. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Cellular. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.