US Cellular Customer Service Issues

Last month, my husband attempted to purchase a new phone from your website to replace his malfunctioning device. He took advantage of a promotional offer you had at the time, but despite placing the order, it remained in a processing state until last week. After multiple calls to customer service, he was informed that delays were due to electronic part shortages. However, on his recent call, he discovered that his order was never actually processed on your end, causing him to miss out on the deal. This information was noted on our account, but was never communicated during previous inquiries. Additionally, the customer support representatives were unhelpful and even hung up on him, adding to the frustration. He was interested in purchasing a Pixel 6 with a $[redacted] discount, as per the deal. We would like to either receive the phone with the deal as initially intended or be released from our contract to seek service elsewhere. Unfortunately, I do not have all the specifics as he is currently unavailable, but I can provide further information if needed. Thank you, KT B.

I recently became a US Cellular customer, but the phone I purchased is already experiencing glitches, making it difficult for me to text. I am concerned because if it's malfunctioning right out of the box, it might not have a long lifespan. The store I visited was not very helpful, and I was directed back to the same inexperienced staff member. I am considering exploring other options, but I am unsure about which phones are compatible with US Cellular. I bought the phone on February 6th, hoping it would have thermal imaging capabilities, but it seems I received the incorrect model. I am frustrated with this situation and would appreciate any assistance in resolving it. Thank you.

I have been experiencing ongoing issues with service disruptions and dropped calls. The recent purchase of an Arlo security camera has been rendered nearly useless due to the poor service quality. Residing in one of the highest altitude areas in the region, I have been informed by customer service that the coverage to the north of me is particularly problematic. Despite paying a premium for my service (2 lines), the experience is akin to paying for a steak dinner but receiving hot dogs instead. I am a loyal customer who recently relocated, and I am contemplating switching to a different carrier that can offer better service in my current location. Despite upgrading my phone a year ago based on previous advice, the issues persist. I would appreciate it if you could provide a solution to improve my service quality. Thank you, Tim B.

I am requesting assistance at the Corporate Level as I am facing numerous issues. I am a [redacted]% PTSD disabled Veteran residing in a Senior Citizen home and an AARP member. Unfortunately, a salesman provided me with 3 phones instead of 2 phones and a Jet Pack. This resulted in a chaotic situation where Omaha was unable to accept the third phone, leaving me without proper guidance. Despite assurances from multiple individuals to email me detailed instructions, I have received no help, which is especially challenging for older individuals like me. I have made various attempts to set up the Internet Router and Jet Pack, but the Household Router is not functioning correctly, lacking a dial tone. I am frustrated and exhausted, seeking a resolution to have 2 cellphones, 1 Jet Pack, an Internet Router, and a functional house phone system. I hope to receive the necessary support promptly. Thank you, Tm Hinze Sr. [redacted], [redacted].

I have been a loyal customer at your Martinsburg WV store for six years. Although I have encountered phone issues in the past, they have usually been resolved. However, during my recent experience, I faced challenges. When I needed a new phone, the model I wanted was not in stock, prompting me to buy a more expensive one each time. Additionally, facing constant staff turnover made it difficult to maintain consistency in service. My Samsung phone had performance issues right from the start, leading me to switch to a Motorola device. Despite attempts to address the problems, the phone continued to malfunction. When seeking assistance at the store, I was met with indifference, leaving me frustrated. This lack of support ultimately led me to switch to a different service provider after resolving my payment concerns.

I noticed a $35 charge on my recent bill for a temporary line starting with [redacted]. After losing my iPhone in November, I was actively searching for it but needed a phone in the interim. At the store, a representative offered to set me up with a temporary line for $5 a month that could be kept for up to five months. However, I have been billed $35 plus $5 for the past two months, which was not the agreement. Upon returning to the store and speaking with another representative, I was advised to contact [redacted] to dispute and cancel the line due to the unexpected charges.

I was charged $35 extra for the service on phone line [redacted], which I was told was temporary and would only cost $5 a month for up to five months. However, I was also charged an activation fee. After speaking to a representative in the store and calling [redacted], I was informed that the charges were incorrect. I was advised to contact [redacted] for a refund of the $70 overcharge for the past two months, in addition to the $5 monthly fee and activation fee. My family is frustrated with the increasing bills every time we upgrade phones. We hope for a prompt resolution as we are considering switching to Verizon in a few weeks due to the ongoing issues with US Cellular's customer service and sales practices.

I was mistakenly charged an extra $35 plus $5 for a temporary line ([redacted]) which I was told would only cost $5 a month for up to five months. However, I also got charged an activation fee for this line. When I raised this issue with a representative in-store after an unsuccessful call to [redacted], they denied the initial agreement. I was instructed to contact [redacted] to address this billing problem and receive a refund of the $70 charged over two months, in addition to the undisclosed activation fee. Each time we upgrade our phones, our bills inflate beyond the promised amounts, and awaiting repayments while facing instant charges is frustrating. It seems US Cellular needs to improve their customer service and sales strategies or risk losing customers like me to Verizon. With Verizon soon available in my area, I'm looking forward to avoiding further interactions with US Cellular, as the standard of service has declined significantly.

Hello, my name is Pablo Burgos from Argentina. In January, I traveled to Bangor with the Argentine Air Force mission and purchased an iPhone 14 with the IMEI number [redacted][redacted], which is currently blocked. I have already contacted the seller, Mr. Justin Jennifer Parker, and he confirmed that I have paid in full for the device. I kindly request to unlock the phone so I can use it in Argentina. I am a military officer with the grade of Assistant National Officer. If possible, can you unlock the phone or inform me if it will automatically unlock after [redacted] days from November 17, [redacted]? I would appreciate a prompt solution.

We terminated our service yesterday and are experiencing difficulties activating our phones with the new provider. It seems that our phones have been locked, preventing us from using them for our business needs. Consumer Cellular has completed their part of the process, indicating the issue may lie with the previous provider. Kindly contact us promptly at [redacted] or [redacted]. My name is C.K., and the password and transfer code is [redacted], which has not been successful. I have been without service for the second day now. You can reach me at my home number, [redacted].

I am reaching out regarding my son Nathan's phone issues on the US Cellular plan. He works at a winery an hour away from Sunnyside. Unfortunately, whenever he calls me during his lunch break, the call frequently cuts off, making it hard for us to have a proper conversation. Despite having a supposedly great phone and being with a reputable service provider like US Cellular, these connection problems persist. I kindly request your assistance in resolving this matter promptly. The plan is under Christopher Riojas, and the problematic phone number is [redacted]. My email address is [redacted]. Your attention to this issue would be greatly appreciated.

I was informed that my prepaid card expired, so I provided a new prepaid service plan number, which was accepted. It was supposed to expire in approximately 30 days. However, I was unable to use the internet as it redirected me to US Cell's payment website, even though I had already made a payment. Setting up my account with US Cell, I encountered issues with my username and password. Customer service was unreachable as they were closed, leaving me frustrated. Despite multiple attempts since 3:00 pm central time, the problem remains unresolved. This situation is causing unnecessary stress, which is particularly concerning for my health due to existing conditions. Timely resolution is crucial to ensure I receive the prepaid service I paid for without further delays.

I bought an INSEEGO home phone unit on 3-23-23, but it has not functioned properly since I got it. The red light indicating no service is often on. The US Cellular store suggested I contact INSEEGO support. Despite reaching out a few times, I have not received any response. Additionally, the unit becomes excessively hot, posing a risk to the batteries inside. I require a replacement unit that works correctly. The Caller ID feature on this device is disappointing and affects our sense of security. As loyal customers, we are in need of assistance to resolve these issues. Thank you, Ralph.

Hello, I am looking to switch my current plan back to my previous one instead of continuing with the promotional credit. I noticed that I might be paying more than necessary, and I would like to go back to my regular plan. I received free phones for upgrading, but it seems that I am being charged more than anticipated. I would prefer to pay off the installments for the three phones I received in January rather than using the promotional credit. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I was at Walmart in Racine, WI, where an employee mistakenly signed me up for a contract with USCELLULAR instead of just helping me unsubscribe from TracFone. Now, I find myself paying for services from two different carriers when all I wanted was to stick with TracFone. I hope this situation can be resolved promptly. I prefer using TracFone and would like to continue doing so. Thank you, Donald M. Temby.