US Cellular Customer Service Issues

I am currently a member of the military and had to switch to a new service provider. Unfortunately, they are not willing to waive the service charges. I have attempted to escalate the issue through special appeals, but have not been able to reach anyone as my calls are not being returned. Should I consider writing a letter to the CEO? My experiences with the customer service representatives have been quite negative - I have felt belittled, ignored, and spoken down to. It seems like the "customer service" aspect is severely lacking. The representatives keep insisting that they are unable to assist, but it is clear that they simply choose not to help.

I recently purchased the new S9 and it was working perfectly until yesterday. I have some knowledge about computers and phones, as well as their programming. I suspect that my phone is being monitored, possibly by a virus like a Remote Administration Tool (RAT) that I did not download, or by an agency accessing it through my provider. I have attempted remedies like airplane mode, deep reset, and using a packet sniffer. Despite having four bars, it's taking an unusually long time to download even small apps. My mobile data seems to have been tampered with, and I plan to contact US Cellular to rectify the issue. I did not sign up for this service, and I bought their latest Android device with no intention of having my data harvested by them or anyone else. While a service representative may need to reset something on their end, I am not willing to accept this as a solution and am seeking alternative ways to address this situation.

I recently changed my phone number and encountered an unexpected $15 charge when attempting to make a call, even to customer service at [redacted]. Unfortunately, there seems to have been a miscommunication about the activation process, which led to this issue. The solution, specific to US Cellular but may vary for other carriers, is to dial *[redacted] and then restart the device after a number change. Although the carrier waived the fee initially due to my valid reason for changing the number, the lack of information from the representative resulted in inadvertently incurring charges when trying to resolve the matter. It's an oversight that can happen.

I purchased two phones and accessories through customer service on August 19, [redacted], to start two new lines. Despite following all instructions, we are facing challenges with our order. We are repeatedly asked to verify our identity at a store over an hour away, only to find out we need to go back for the same reason. This situation is becoming frustrating. Although I value the security measures, proving our identity multiple times without progress is inconvenient. We expect better service after making significant payments. Our loyalty to US Cellular is due to limited alternatives in our region, or else we would have reconsidered our choice. The lack of proper documentation in the system is concerning, and the process was not clearly communicated from the beginning. It has been a series of obstacles, and we hope for a resolution soon.

My phone, a Samsung Galaxy S5, is not functioning properly. It has been completely dead for a while despite my attempts to recharge it using various cords and chargers. I have even tried removing the battery and blowing into the charging port but to no avail. When I attempt to power it on, it only shows the Samsung logo briefly before shutting off again. Holding the power button does not seem to work either. Any advice on how to troubleshoot this issue would be greatly appreciated.

I recently had my Samsung Galaxy Note J7 cleaned at a US Cellular store in Altus, Oklahoma, about a month ago. The store used a very cold air can to clean out the speaker, and now my cellphone no longer works. I am unable to make or receive calls due to the damage caused by the cleaning process. I am wondering about US Cellular store's policy regarding this issue and if I am eligible for a replacement phone, considering my cellphone was ruined by their actions in Altus, Oklahoma.

I live in Fort Bragg. My wife and I purchased two Moto E4 Plus cell phones and a budget tablet. While we paid our past bills on time, this month's bill of $[redacted].20 seems much higher than expected. Our phones and tablet were chosen for their affordability, with a monthly cost estimation of around $80. However, we are now being charged significantly more, leaving us confused and struggling to pay due to unforeseen circumstances with my delayed paycheck. Our service has been cut off, impacting our jobs, and despite attempts to address the issue at the local store, we were redirected to online support due to crowded conditions. If this continues unresolved, we may have to switch to Verizon, who have shown willingness to assist in difficult situations. I rely on my phone for work, and the current situation is affecting my ability to communicate effectively and jeopardizing my employment. Your prompt assistance in resolving these billing discrepancies would be greatly appreciated.

I urgently need to address my account situation. I was incarcerated for 16 months, during which my husband informed your company to suspend my account to avoid additional charges. However, upon my release, I discovered a collection notice on my account. Additionally, my home was burglarized while I was in jail, resulting in the theft of my mifi hotspot and phone, leaving me with only my Samsung j7. I was under the impression that my account would be put on hold during my incarceration. I started the service in August [redacted], was imprisoned on September 11th, and was only able to use it for a month. I had both a protection plan and a business account. I do not believe I owe the amount stated by the collection agency, as the account was supposed to be suspended. A call was made in October [redacted], confirming the account suspension. I kindly request this matter to be rectified promptly.

I would like a breakdown of the amounts due for each billing period since I ordered the phone in December 27th, [redacted]. Can you provide a summary of all the payments I made so far so I can calculate the remaining balance? Additionally, I noticed my plan was switched in March from the 2GB plan to the same plan again. Even though I tried to upgrade online to a plan with more data, the system wouldn't allow it. Can you explain why I was charged for a plan change that I couldn't even make online? I believe there may have been an error since I was not informed about this change.

I have had this Samsung S9 since Feb 28, and it has not been working properly since. I have called numerous times and tried all the suggestions provided, but I am extremely frustrated. I pay over $[redacted] a month, and the phone is still malfunctioning. I do not have the funds to pay the $[redacted] you are requesting for a new phone. At this point, I am conflicted between paying the bill or parting ways. I have been a loyal customer for 15 years, so I hope you can address this issue promptly. The constant transfers and runaround have made me lose patience.

My phone overheats frequently, and I noticed a sudden data usage of 2.5 gigs without downloading anything. Two days ago, I experienced somebody remotely turning on my Bluetooth, uploading my contact list, and then erasing the history. Despite changing phones and my Google account three times in the last month, customer service insists nothing is wrong. I've tried to explain the suspicious activities, but they seem unaware of possible attacks. The privacy breaches are concerning me, and I have log files to share for investigation. I am curious about the unfamiliar term "zygote" that keeps appearing. I fear I am in the middle of a cyber attack, but the tech department seems unaware of such issues. Can anyone assist me, please?

My phone has severe cracks on both the front and back faces as well as on the camera. It fell out of my bag, hitting the concrete and causing spider cracks from the top right corner to the bottom left corner with black ink. The screen integrity is compromised, affecting certain functions. During FaceTime, the camera switches from selfie mode to different apps, and while on a Facebook call, it switches between front and back cameras, adding unwanted callers and opening other apps. I need a quick solution. Additionally, the second phone on my account was stolen, and I need guidance on getting a replacement. I've been paying for the service but have been unable to use it. Any help is appreciated.

Hello, hoping you are well today. I'm reaching out to top providers in search of the most cost-effective unlimited plan for three lines, each needing an iPhone 11. One line is for a student with disabilities and part of the lifeline program. The other two lines are for retired students and a first responder. Seeking the best deal before making a decision. Thank you for your time. Wishing you good health during these challenging times. Tyler S. 1 ALTENDORF PLACE APT. 2 KAUKAUNA, Wisconsin, USA [redacted] Email: [redacted]

Dear US Prepaid Customer Service, I have been a US Prepaid customer for a couple of years. Lately, I have encountered issues with your customer service, causing dissatisfaction. Today, my service was suspended despite being paid on Friday. I was asked to pay $39.90 for an international calling charge, which I have never made. A customer service representative named Mary from the Philippines contacted me about this issue. I refused to pay until verifying if it was fraud. I then spoke with Megan from the Fort Dodge office, who explained the prevalence of scams and advised me to avoid answering calls from unknown numbers. I am discontent with recent service and considering switching carriers. I appreciate the help I received from Megan but feel uncertain about staying with US Prepaid beyond this month due to ongoing concerns. Thank you for your attention to this matter. Sincerely, A Displeased Customer

Yesterday, I had an unpleasant experience at your West Burlington, Iowa store regarding the face mask policy. I attempted to seek assistance with my phone but was met with hostility for not wearing a mask. The staff member did not inquire about my reason for not wearing one, instead stating it was mandatory or I had to leave. Due to medical reasons, I couldn't comply, but felt uncomfortable sharing this information in front of other customers. Furthermore, I observed that some individuals were wearing masks improperly, covering only their mouths. When I addressed this, the situation escalated, and my tone may have become less pleasant. I suggested leaving my phone outside for assistance while waiting in my car, but the staff member declined curtly. As a long-time customer of US Cellular facing a phone issue, I found the overall experience troubling and inconvenient. I believe that customer service should involve more understanding and less immediate confrontation from staff members.

For the past three months, I have been struggling with poor cell signal at home. Despite trying the *[redacted] method and visiting the local US Cellular store, the issue persists. The owner of the store attempted to adjust a global setting on my phone, but unfortunately, it did not improve the signal strength. Even with a cell tower nearby, I still have to drive 5 to 10 miles to pick up a signal each morning. This ongoing problem is frustrating, especially considering the high prices I pay for cellular service. Sending and receiving messages only works about 80% of the time, making it difficult to rely on my phone as needed.

I'm Denise Mclean, residing at 50 Sparrow Drive, Augusta, Maine [redacted]. My phone number is [redacted]. Recently, I noticed that my automatic payment increased by $10.00, even though I haven't made any changes. I would appreciate it if someone could kindly reach out via email or leave a message on my phone to explain why this increase occurred and confirm this message. I have always had a positive experience with your service, but lately, the communication seems to have deteriorated. I hope this can be addressed to better assist customers. Thank you. Denise Mclean.

I'm currently in France for vacation but facing issues with my phone's internet connection. I had my account adjusted for international use, but I can't make calls or access the internet unless I connect to a router. Should I modify settings on my S-10 Galaxy phone for it to work properly here? You can reach me at cell number [redacted], or through my emails [redacted] and [redacted] Kindly reply to both email addresses. Thank you, Richard Schwartz

Lately, I've been experiencing a significant decline in my phone service. I'm constantly facing dropped calls, poor network connection, and a lack of signal both at home and when I'm out and about. Despite paying for services, I'm not receiving the quality I expect. This has been an ongoing issue for the past six months, but it's reached an unbearable point in the last month. I'm frustrated with the complete lack of service - missed calls and messages are becoming a daily occurrence.

After having consistent issues with US Cellular, I decided to switch to T-Mobile, as they promised to pay off my outstanding balance. When trying to contact US Cellular with T-Mobile on the line to facilitate the transfer of my old number, I encountered unhelpful and evasive customer service representatives. Despite my efforts to resolve the situation, US Cellular attempted to convince me to stay by offering vague solutions and not addressing my concerns satisfactorily. Disappointed by their lack of assistance and only receiving special offers when they discovered I was leaving, I refuse to engage in their game of trying to retain me as a customer. I have always been punctual and loyal, and it is frustrating that they are now pursuing payment and have suspended my lines. I insist that this issue be resolved promptly, or I will have to escalate the matter. The poor customer service and lack of support from US Cellular have left me with no choice but to switch providers.