The Trainline Customer Care on Twitter
Getting The Trainline's Attention on Twitter by GetHuman
@thetrainlineCustomer Twitter Account
- Somebody from The Trainline usually replies within 4 hours.
- GetHuman site vistors rank this #2 out of 3 ways to reach them.
We recommend you call instead.
While there may be a wait on hold, you will likely get answers faster by calling The Trainline instead of messaging them on X (the website formerly called Twitter).
Recent reasons others tried tweeting The Trainline
We booked * tickets on trainline from Interlaken Switzerland to Paris France on Decembe...
I didn’t received my tickets, I need to travel tomorrow, please send me again to my gma...
Can I book a child ticket and can my ** year old son travel alone on trainline with consent
I booked a ticket for ******** at **.** but told to travel later. What time is later?
Goedemorgen *Ik heb op ** december en ** december een ticket via Trainline van Amsterda...
Hey there,*I am writing because of my ticket on the **th of December. I went from Passa...
I am trying to refund * tickets I had purchased for a coach for the **th of December at...
I have tickets to travel today. Can I book seats?
We were coming back from Manchester to Waverley and Waverley to Glasgow but Trainline s...
Never got refund and waiting for refund from Waverley to Glasgow
Im trying to book ticket on **th dec is there any train strikes in Sunderland
My train from London Waterloo had been cancelled on the **nd the ** ** can I catch a...
Hello,**Impossible to have the reimbursment of my ticket :*Transaction: **************I...
The Trainline Twitter-based Customer Help - Stats
Twitter @ Handle@thetrainline
Best hours24 hours, 7 days
Right time to tweet them10:45am
Expected reply tweet4
Issue turnaround time6
Rank (amongst all ways to contact)2
Legibility of messaging82%
Customer service rating70%
Customer votes231
Information last updatedTue Apr 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
The Trainline Customer Service through Twitter
The Trainline is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that The Trainline will do this, but don' be surprised if they do.
Customer Support through Twitter in General
One thing you might like even more than trying to tweet or DM The Trainline your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like The Trainline that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that The Trainline's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.
More about contacting The Trainline
Of the 3 way(s) to get in touch with The Trainline, customers like you claim that the best one is the +44 871 244 1545 option. From this page you can easily access all the possible contact information options for The Trainline as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach The Trainline? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.