The Trainline Customer Care on Twitter

Getting The Trainline's Attention on Twitter by GetHuman

@thetrainline
Customer Twitter Account
Usually replies within: 3 hours
Best time to tweet: ~2:30pm
#2 of 3 contacts

The Trainline Twitter-based Customer Help - Stats

Twitter @ Handle
@thetrainline
Call-back available
NO
Best hours
24 hours, 7 days
Right time to tweet them
2:30pm
Expected reply tweet
3
Issue turnaround time
8
Rank (amongst all ways to contact)
2
Legibility of messaging
87%
Customer service rating
75%
Customer votes
225
Information last updated
Mon May 21 2018 09:00:00 GMT+0000 (UTC)

The Trainline Customer Service through Twitter

The Trainline is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that The Trainline will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM The Trainline your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like The Trainline that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that The Trainline's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting The Trainline

Of the 3 way(s) to get in touch with The Trainline, customers like you claim that the best one is the +44-0871-244-1545 option. From this page you can easily access all the possible contact information options for The Trainline as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach The Trainline? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact The Trainline

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