The Trainline Customer Care on Twitter

Getting The Trainline's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 4 hours
Best time to tweet: ~1:30pm
#2 of 3 contacts
257 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting The Trainline

I accidentally have booked * journeys by disabled rail pass it was ment to be two toget...
I purchased a train ticket using my company corporate credit card and never received an...
I regularly travel between Stratford and Ashford international, was collecting my ticke...
Last night at around **.** my ** year old grandson and some of his friends male and fem...
Booked * paid for journey in wrong direction. I would like to change from Bedford to Lo...
Hi, my wife's railcard is up for renewal so I went on line yesterday to order a new rai...
Hi, I've accidentally double booked for the same journey. Is it possible to receive a r...
I want a senior railcard and need to convert a passport sized photo into a JPEG file. H...
Hello, yesterday I paid for tickets in France - Mulhouse to Colmar return ticket, Mijat...
I have not had confirmation of my booking or an eticket. But I do have the booking ref...
Hi I would like to ask can you book a duo ticket for during the week
I made on-line bookings for a return journey in December with Trainline, selecting an o...
Strike action on Tuesday **th September means I cannot use my Advance ticket for travel...

Get help with my issue

The Trainline Twitter-based Customer Help - Stats

Twitter @ Handle@thetrainline
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them1:30pm
Expected reply tweet4
Issue turnaround time5
Rank (amongst all ways to contact)2
Legibility of messaging80%
Customer service rating93%
Customer votes257
Information last updatedSun Dec 04 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

The Trainline Customer Service through Twitter

The Trainline is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that The Trainline will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM The Trainline your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like The Trainline that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that The Trainline's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting The Trainline

Of the 3 way(s) to get in touch with The Trainline, customers like you claim that the best one is the +44-0871-244-1545 option. From this page you can easily access all the possible contact information options for The Trainline as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach The Trainline? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact The Trainline

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