The Trainline Customer Care on Twitter

Getting The Trainline's Attention on Twitter by GetHuman

@thetrainline
Customer Twitter Account
Usually replies within: 3 hours
Best time to tweet: ~2pm
#2 of 3 contacts
256 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting The Trainline

Hi I can't seem to get my photo up on my train line app.
I bought a * together rail card and it’s not showing on my account. I have the confirma...
On September **th I bought a Senior Railcard and I requested a hard copy card to be sen...
Hi am very upset and angry I wanted to change my date of travel to Monday the ** O...
I purchased a network railcard via Trainline after an email offering a £** voucher on t...
I bought. Return ticket and changed the time on the outgoing ticket. The train line can...
I have purchased train tickets but have used the wrong email address for the train tick...
I had booked a single ticket from Cambridge to Melton Mowbray in the **th of October, h...
Yesterday, **th Oct I bought a Senior Railcard £** from Trainline Website.*Transaction...
Yesterday **th Oct I purchased a Senior Railcard for * years £**.*The only option was t...
Hi I have booked a ticket for myself and my partner to go to Edinburgh in November - I...
I tried to solve my problem online there is no responce and no one is*responsible as I...
You sent confirmation to *****@***.com for a Stansted Airport to Norwich any time tick...

Get help with my issue

The Trainline Twitter-based Customer Help - Stats

Twitter @ Handle@thetrainline
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them2pm
Expected reply tweet3
Issue turnaround time5
Rank (amongst all ways to contact)2
Legibility of messaging82%
Customer service rating70%
Customer votes256
Information last updatedWed Nov 24 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

The Trainline Customer Service through Twitter

The Trainline is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that The Trainline will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM The Trainline your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like The Trainline that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that The Trainline's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting The Trainline

Of the 3 way(s) to get in touch with The Trainline, customers like you claim that the best one is the +44-0871-244-1545 option. From this page you can easily access all the possible contact information options for The Trainline as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach The Trainline? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact The Trainline

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