The Trainline Customer Service

Phone Number & Contact Info

The Trainline's Best Phone Number

+44 871 244 1545
Calls Customer Service·Most popular The Trainline number
Q:

How do I talk to a live human at The Trainline?

A:Press 3 then 5.
Q:

Does The Trainline offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 89 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this The Trainline phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3 then 5.

What are the hours and when should I call?

The Trainline operates the call center for this +44 871 244 1545 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,859 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this The Trainline phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like The Trainline staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call The Trainline is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 1,859 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call The Trainline

In summation, the best day to call The Trainline is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that The Trainline staffs the call center well on Friday.

Why Customers Call The Trainline

If you have time to do a bit of reading before you call The Trainline, we recommend you read over some of our problem-specific articles.

What payment methods are accepted on The Trainline?

On The Trainline, a variety of payment methods are accepted to ensure convenience for all passengers. The common payment options include major credit cards (such as Visa, Mastercard, and American Express) along with debit cards issued by recognized banks. In addition, customers can make their bookings using PayPal for a seamless and secure payment experience. Mobile payment methods like Apple Pay and Google Pay are also accepted, allowing passengers to easily complete their transactions on the go. It is advisable to check the specific payment options available during the booking process as they may vary depending on the country of purchase or the type of ticket being purchased.

What types of train tickets are available on The Trainline?

On The Trainline, a wide range of train tickets are available to suit various needs. These include Advance tickets, which offer the best prices when booked early; Anytime tickets, providing flexibility to travel on any train within the selected route and time; Off-Peak tickets, allowing travel outside busy periods; Super Off-Peak tickets, offering even greater flexibility during quieter times; and Season tickets, which cater to regular commuters with unlimited travel within a specific period. Additionally, The Trainline also provides GroupSave tickets for discounted travel in groups of three to nine people, and Railcards for further savings on fares. Passengers can conveniently book these tickets online through The Trainline platform, making their train journey planning hassle-free.

Top The Trainline customer service problems

Click the link above to get answers to just about any The Trainline customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More The Trainline Customer Service Contacts

There are of course other ways to contact The Trainline customer service besides the phone. Below we list the best ones, by medium.

The Trainline Customer Service on X (formerly Twitter)

@thetrainline - Customer Service
Company Twitter handle
The Trainline, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

The Trainline Customer Help Desk / Web Support

help.thetrainline.com - Customer Service
Online customer service support
As a last, sometimes only, resort- The Trainline customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is The Trainline's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a The Trainline agent. This phone number is The Trainline's best phone number because 11,154 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +44 871 244 1545 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call The Trainline first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or web. In total, The Trainline has 1 phone number. It's not always clear what is the best way to talk to The Trainline representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for The Trainline. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like The Trainline. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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