The Trainline Customer Service Issues

Hi, I had a booking for the 13:31 train from Crewe to Manchester Piccadilly on Saturday, the 30th. Unfortunately, the train was canceled due to a breakdown. I have asked for a refund, but I see that there is a £7.50 admin fee for my £10.30 ticket. I find this unacceptable as it was not my fault the train was canceled. I believe I should receive a full refund without any extra charges. My booking reference is: [redacted]35. I would appreciate it if someone could get in touch with me to discuss this matter. Thank you, N. Shaw

I attempted to purchase a ticket on 7.10.[redacted] from Hamburg to Zwolle, but encountered issues with the website which prevented me from receiving the ticket via email after an unsuccessful payment transaction. Despite not getting the ticket, I noticed that 59.75 Euros were charged to my card. I am seeking a refund promptly.

I am starting an Undergraduate degree in Computer Science at 27 years old. I've been informed by Trainline, my university, and online sources that I could qualify for the student discount rate for a railcard even though I'm above the 16-25 age group. However, I encountered difficulties using the app and website to apply for this discount. Even when indicating I'm 25, it still requires me to be 23. The UK government website suggested applying within the 16-25 age range to receive the discount, but the passport verification process makes it clear I can't provide false information. I'm unsure of the next steps and have struggled to find a way to contact support. It was quite a challenge to locate this submission box online. The Trainline platform seems to make it challenging to reach customer support, and a passport check is required.

Subject: Trip Cancellation Request for Tommy Son in Pau, France Good Morning, I kindly request the cancellation of my upcoming trip to visit my son, Tommy, in Pau, France, scheduled for the 17th to 23rd of October, [redacted]. Unfortunately, the train from Cologne to Brussels is out of order, and there are no alternative trains that would get me to Paris on time for this trip. Due to these unforeseen circumstances, I must postpone my visit to my son and would like to reschedule the trip for another time through your services. I would appreciate it if you could process a refund to my Visa card for the booking. Thank you for your assistance with this matter. Best regards, Peter Henry Email: [redacted]

My trip from Norwich to London Liverpool Street on October 21, [redacted], was canceled due to storm Babet. All trains to London were suspended that day. I missed my 2:50 train from King's Cross to Doncaster because I couldn't get to London. I have insurance for both legs of the journey and will get a refund for the first part from trainline. However, I am unsure if I can use my ticket on Monday, October 23, or if I can get a refund for the onward journey.

I had a train cancellation on the 28th of September from Stoke-on-Trent to London Euston (booking reference: [redacted]43) and received a refund of £49.90. There was an additional £10 administration fee, which seems unreasonable for customers to bear due to your errors. Moreover, my train journey from Stoke-on-Trent to Edinburgh (Waverley) on the 14th of October was delayed over two hours, disrupting my itinerary for the first day of the trip. This has infringed upon my rights, and I am seeking a refund for this issue.

I purchased an LNER ticket from Edinburgh to London King's Cross on the 20th of October for a departure at 11:00 and arrival at 15:38 via Trainline. The train was severely delayed for over 4 hours, so I tried to submit a delay repay claim on the LNER website, but since I didn't purchase the ticket directly from LNER, I was directed back to Trainline for the claim process. Unfortunately, I have been unable to reach their customer service as the line is always busy. I'm seeking advice on what steps I can take at this point.

I have been trying to get a refund for a delayed 2-hour train, but whenever I reach step 5 on the DelayRepay site, it kicks me out. I tried emailing them, but my email bounced back as address not found. I managed to resolve my issue by asking my bank for a chargeback on my debit card. Trainline didn't contest it, and within 2 hours, the refund was credited back to my account. Thank you, Barclays. I recommend others to take the same approach. It seems like Trainline is reluctant to provide refunds.

I recently purchased a ticket through Tainline for a hospital visit to Brighton with ticket reference number [redacted]70. Due to a severe hurricane warning and current extreme weather conditions, including strong winds and heavy rain, I decided to cancel my ticket for safety reasons. However, upon receiving a refund, I noticed that only 6.70 was refunded out of the original ticket cost of 16.70, which I find unacceptable. If the weather had been better, I would have attended my appointment, but now I will need to reschedule. I believe this refund policy is penalizing given the circumstances. I have been unable to locate a contact phone number to address this directly with Tainline, hence my complaint here. Any assistance would be greatly appreciated.

Hello, I am seeking to modify the time of my return train ticket from Guilford to Bath purchased through the Trainline App. Unfortunately, I encountered an issue stating my booking is not eligible for an exchange due to the fare conditions or expiry date, which I find unreasonable. I bought the original ticket less than 24 hours ago, and the ticket I wish to exchange it for is the same price. I prefer not to refund the original ticket to avoid the £10 fee. I kindly request assistance in exchanging my ticket. The original ticket is for the 9:57 am train on 17/11/[redacted] from Guilford to Bath Spa, and I would like to change it to the 6:19 pm train on 16/11/[redacted]. Your help on this matter is greatly appreciated. Thank you for your time and support, Eleanor.

I noticed that Trainline prominently features a telephone number, [redacted]. When calling this number, a message states that it is no longer in service without providing an alternative contact, indicating a lack of awareness from their management about this issue. I may need to reach out to the Department of Transport to address why this essential public information is not functional. Bernard Segal.