Sprint Customer Care on Twitter

Getting Sprint's Attention on Twitter by GetHuman

@sprintcare
Customer Twitter Account
Usually replies within: 6 hours
Best time to tweet: ~9am
#7 of 10 contacts
4,412 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Cancel ServiceTweet re: Payment ArrangementTweet re: Lost or Stolen PhoneTweet re: Update Account InfoTweet re: Device SupportAbout a different issue

Recent reasons others tried tweeting Sprint

Attempting to cancel watch service on account
My daughter can't use pay within app, trying to watch survivor on Cbs site on her phone...
I need information on adding international calling on my account while visiting in Germ...
My iPhone XR can’t text androids in group texts. This is old issue which has been addr...
Hanihvvbthbvhbbbv ghvv
Game order on my account two minutes ago ***-*** ****. Please cancel it
My phone was stolen and I need to suspend my account
We purchased a phone and we are trying to activate it with Ting mobile, but they are sa...
wondering about cell phone service in Cabo San Lucas Mexico.... how connect and charges...
Need to know about my international plan
I had a Samsung Galaxy S* active stolen from me. I reported it filed a claim and got a...
I would like to talk with someone from the USA to upgrade a phone. I just tried twice...
Want to purchase insurance for new iPhone
Get help with my issue

Sprint Twitter-based Customer Help - Stats

Twitter @ Handle
@sprintcare
Call-back available
NO
Best hours
Mon-Sat 7am-11pm, Sun 10am-7pm EST
Right time to tweet them
9am
Expected reply tweet
6
Issue turnaround time
9
Rank (amongst all ways to contact)
7
Legibility of messaging
87%
Customer service rating
52%
Customer votes
4,412
Information last updated
Mon Feb 17 2020 09:00:00 GMT+0000 (UTC)

Sprint Customer Service through Twitter

Sprint is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Sprint will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Sprint your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Sprint that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Sprint's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Sprint

Of the 10 way(s) to get in touch with Sprint, customers like you claim that the best one is the 800-369-5400 option. From this page you can easily access all the possible contact information options for Sprint as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Sprint? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Sprint

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