Spotify Customer Care on Twitter

Getting Spotify's Attention on Twitter by GetHuman

@spotifycares
Customer Twitter Account
Usually replies within: 69 hours
Best time to tweet: ~2:45pm
#3 of 3 contacts
5,839 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Spotify

I was double charged in November I paid my premium on the **th got charged again on the...
I got a new phone and can't get into my account through facebook anymore, I would like...
I got a new phone and can't get into my account through Facebook anymore, I would like...
I bought spotify premium on the ********** and I then cancelled two weeks later. I was...
I am trying to cancel my subscription please!!!
Can I have details about the free * month trial of Spotify which popped up on the app...
I have been paying for premium service for quite sometime. I got a new phone for Chr...
I want to pay in advance for my Spotify premium account for whatever time period covers...
I signed up for the three months free subscription and it says premium and it says that...
I want to cancel duo, just want premium
Not being able to join the Spotify premium family plan, as it says you need to live in...
it says I can’t verify me as a student but I am a student and I would like to renew my...
My account was hacked and the email was changed

Get help with my issue

Spotify Twitter-based Customer Help - Stats

Twitter @ Handle@spotifycares
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them2:45pm
Expected reply tweet69
Issue turnaround time86
Rank (amongst all ways to contact)3
Legibility of messaging72%
Customer service rating75%
Customer votes5,839
Information last updatedSun Jan 16 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Spotify Customer Service through Twitter

Spotify is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Spotify will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Spotify your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Spotify that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Spotify's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Spotify

Of the 3 way(s) to get in touch with Spotify, customers like you claim that the best one is the support@spotify.com option. From this page you can easily access all the possible contact information options for Spotify as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Spotify? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Spotify

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