Spotify Customer Care on Twitter

Getting Spotify's Attention on Twitter by GetHuman

@spotifycares
Customer Twitter Account
Usually replies within: 69 hours
Best time to tweet: ~10:15am
#3 of 3 contacts
5,837 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Refund a ChargeTweet re: Account AccessTweet re: Cancel AccountTweet re: Dispute a ChargeTweet re: Streaming or Download TroubleAbout a different issue

Recent reasons others tried tweeting Spotify

Someone has hacked my account and I changed my password and they logged back in. They’r...
Charge my account for over * years I had no idea
We had to cancel the credit card y’all were charging, how do I get new card set up? Als...
I had a spotify premium account for awhile. I got a new phone and downloaded the app a...
My account was hacked by somebody and they keep using it, I changed my password and log...
Cancelled still being charged
I have Spotify premium family plan. I am current with the payment. I was automatically...
I got a new phone which canceled my account. I would like to get my family premium acco...
I would like to sign up for the family plan. I have * kids that are in college. There...
I cancelled my subscription before the expiration of the free offer but what happened t...
Hello there,**I have a bit of an issue I got myself into. I signed up for a ** day tria...
I was charged with regular Spotify but I am a student
Need to cancel my subscription with u guys but don’t know how too been taken out...
Get help with my issue

Spotify Twitter-based Customer Help - Stats

Twitter @ Handle
@spotifycares
Call-back available
NO
Best hours
24 hours, 7 days
Right time to tweet them
10:15am
Expected reply tweet
69
Issue turnaround time
82
Rank (amongst all ways to contact)
3
Legibility of messaging
74%
Customer service rating
73%
Customer votes
5,837
Information last updated
Sat Jan 25 2020 10:00:00 GMT+0000 (UTC)

Spotify Customer Service through Twitter

Spotify is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Spotify will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Spotify your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Spotify that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Spotify's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Spotify

Of the 3 way(s) to get in touch with Spotify, customers like you claim that the best one is the support@spotify.com option. From this page you can easily access all the possible contact information options for Spotify as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Spotify? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Spotify

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