Spotify Customer Care on Twitter

Getting Spotify's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 69 hours
Best time to tweet: ~9am
#3 of 3 contacts
5,838 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Spotify

playlist plays one or two songs then stops
Need to change email plus got a new phone and i dont know that password
I've been charged a few times and not able to access any spodify account any way to ref...
My debit card was charged $** today and spotify doesnt work on my iphone .it hasnt been...
When accessing my account the user name was not mine. My account was refused . I have...
I bought i Spotify Premium Card and the Code on the Back is Not working. Furthmore i wa...
I want to continue my spotify account but i don't have a debit or credit card. I do hav...
Bonjour sa ne marche plus merci de trouver une solution tr*s vite sinn je me d*sabonne...
i opened Spotify and it said I was offline when I wasn't, I restarted my internet and e...
Hello, every time I listen to a song on my phone the Spotify app crashes mid song. I ca...
Account is in my son's name. He passed away. I do not have access to his email anymore...
I want someone to tell me how to get my playlist to play. *****@***.com
I spent a few months selecting songs for my playlist called "Dad"I have appx. *** songs...

Get help with my issue

Spotify Twitter-based Customer Help - Stats

Twitter @ Handle@spotifycares
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them9am
Expected reply tweet69
Issue turnaround time85
Rank (amongst all ways to contact)3
Legibility of messaging73%
Customer service rating74%
Customer votes5,838
Information last updatedSat Jan 16 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Spotify Customer Service through Twitter

Spotify is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Spotify will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Spotify your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Spotify that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Spotify's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Spotify

Of the 3 way(s) to get in touch with Spotify, customers like you claim that the best one is the option. From this page you can easily access all the possible contact information options for Spotify as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Spotify? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Spotify

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