Spotify Customer Care on Twitter

Getting Spotify's Attention on Twitter by GetHuman

@SpotifyCares
Customer Twitter Account
  • Somebody from Spotify usually replies within 69 hours.
  • GetHuman site vistors rank this #3 out of 3 ways to reach them.
It's not easy to talk to a person at Spotify. To get answers or explanations on how to fix customer service issues more quickly, start typing out the issue below and we will connect you with solutions in moments.

Recent reasons others tried tweeting Spotify

I need to up datey monthly *.** account with a new debit card number
Hi*Hope you’re doing well.*My Spotify was logged out all of the sudden this morning. I...
I had all my motherfucking wallet now my identification stole and I'm hunting...
My Spotify account was originally set up on an old email address and phone number which...
My Spotify account was originally set up with an old email and phone number which are n...
I paid my Spotify subscription on March *nd **** now it’s says I need to pay I not gett...
Hi ! My account was hacked . Someone posted a song on my account and it wasn’t me ! Can...
i deleted my account from soundcloud like a month ago, but all my music is still on spo...
I have received an email regarding Spotify update to service for my account. I DO NOT h...
You've been taking my money and I don't have Spotify. So please send my money back.
I have logged out Spotify account and after login my premium membership is not showing
My cash app account was charged $**.** today for a Spotify account that I do not have...
got a different phone .cant get my spotify premium to come up . dont remember username...

Spotify Twitter-based Customer Help - Stats

Twitter @ Handle@SpotifyCares
Best hours24 hours, 7 days
Right time to tweet them10:45am
Expected reply tweet69
Issue turnaround time85
Rank (amongst all ways to contact)3
Legibility of messaging68%
Customer service rating79%
Customer votes5,843
Information last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Spotify Customer Service through Twitter

Spotify is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Spotify will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Spotify your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Spotify that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Spotify's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Spotify

Of the 3 way(s) to get in touch with Spotify, customers like you claim that the best one is the support@spotify.com option. From this page you can easily access all the possible contact information options for Spotify as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Spotify? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Spotify

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