Playstation Customer Care on Twitter

Getting Playstation's Attention on Twitter by GetHuman

@AskPlayStation
Customer Twitter Account
Usually replies within: 55 hours
Best time to tweet: ~2:45pm
#3 of 4 contacts
3,806 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Hacked AccountTweet re: Recover AccountTweet re: Banned AccountTweet re: Refund a ChargeTweet re: Account AccessAbout a different issue

Recent reasons others tried tweeting Playstation

I tried logging in with my password and email after it said “my account was signed in f...
Hi so I’ve been an owner of my PS* since late ****. I’ve never ever experienced any iss...
I am not able to deactivate my system as it is saying it is still active on another ps...
Need refund for digital content
The **** wrap up rewards, avatars and themes. Trying to redeem but it's not letting me...
Help with refund for my PlayStation card
Playstation wont stay connected to the Internet
My playstation is not working and it will not let me use it unless I update it with an...
* days ago I purchased * games through my PlayStation Network app on my phone. Witcher...
I Bought the ***** VC pack for NBA *K** and the funds were removed from my PlayStation...
Ps* wasnt turned off properly and cant get past that screen because controller wont syn...
Hello, everytime when I try log in to my account it says that there is an error occured...
i can’t play my games because i can’t activate my account as primary because someone el...
Get help with my issue

Playstation Twitter-based Customer Help - Stats

Twitter @ Handle
@AskPlayStation
Call-back available
NO
Best hours
Mon-Fri 2pm-5pm EST
Right time to tweet them
2:45pm
Expected reply tweet
55
Issue turnaround time
58
Rank (amongst all ways to contact)
3
Legibility of messaging
81%
Customer service rating
50%
Customer votes
3,806
Information last updated
Sat Jan 18 2020 08:00:00 GMT+0000 (UTC)

Playstation Customer Service through Twitter

Playstation is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Playstation will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Playstation your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Playstation that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Playstation's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Playstation

Of the 4 way(s) to get in touch with Playstation, customers like you claim that the best one is the 800-345-7669 option. From this page you can easily access all the possible contact information options for Playstation as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Playstation? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Playstation

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