Playstation Customer Care on Twitter

Getting Playstation's Attention on Twitter by GetHuman

@AskPlayStation
Customer Twitter Account
  • Somebody from Playstation usually replies within 55 hours.
  • GetHuman site vistors rank this #3 out of 5 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling Playstation instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting Playstation

I have no idea what my email or pass word was for my account I only know the user and t...
I have this acct since **** never had no issues until i borrowed this acct to a friend...
I can't access my PlayStation account my devices have been signed out and email login h...
I scratched my ps* card for the code and two letters are missing. It’s a **$ card.
I have been locked out of my account because I have lost access to my *fa. Can my *fa b...
I purchased a gift card for my grandson but the card number is not readable or redemable.
Just need access to my account. Had to factory reset my console and now I can't sign back in.
I can't access communication features from my PS* despite not being the only user and w...
Can't buy Playstation plus
Can’t connect controller to ps* tried everything and used different controllers
I bought a PlayStation VR bundle that included Beat Saber (digital code) end of ****. H...
Hello and happy new year. So I have just gotten back from vacation from Florida for new...
My brand new Ps* controller right joystick dont work turning the screenoff and on ,Call...

Playstation Twitter-based Customer Help - Stats

Twitter @ Handle@AskPlayStation
Best hoursMon-Sun 8am-7pm PST
Right time to tweet them10:15am
Expected reply tweet55
Issue turnaround time60
Rank (amongst all ways to contact)3
Legibility of messaging87%
Customer service rating84%
Customer votes3,812
Information last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Playstation Customer Service through Twitter

Playstation is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Playstation will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Playstation your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Playstation that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Playstation's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Playstation

Of the 5 way(s) to get in touch with Playstation, customers like you claim that the best one is the 800-345-7669 option. From this page you can easily access all the possible contact information options for Playstation as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Playstation? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Playstation

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