Oncor Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Oncor?
A:Press 1 or 2, then wait on the line until transferred to a representative. You can also use our free service that can talk to Oncor for you and report back. Q:
Does Oncor offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Friday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Oncor below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Oncor phone number to document the phone system.
Here is how our research team describes the way the Oncor phone system greets you: Residential customers, press 1. Business customers, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 or 2, then wait on the line until transferred to a representative.
Below are some clips we've found from Oncor's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Encore.
Residential customers, press one. Commercial or business customers, press two.
Welcome to Encore."
Excerpt from a call with Oncor
Thursday, February 8, 2024 11:32 PM
The first phone menu
"To encore, Residential customers, press one.
Commercial or business customers, press two."
Excerpt from a call with Oncor
Wednesday, June 5, 2024 1:39 PM
What are the hours and when should I call?
Oncor operates the call center for this 888-313-6862 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 375 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Oncor call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Oncor phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Oncor staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Oncor is Saturday. The most busy day to call is Tuesday, which averages 252% more phone calls by comparison. Again, this is based on a sample of 375 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Tue
- Busiest
- Wed
- Thu
- Fri
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.
The best time to call Oncor
In summation, the best day to call Oncor is Monday.
Why Customers Call Oncor
If you have time to do a bit of reading before you call Oncor, we recommend you read over some of our problem-specific articles.
What is Oncor?
Oncor is a leading electric utility company serving millions of customers in Texas, USA. As the largest transmission and distribution service provider in the state, Oncor's primary responsibility is to deliver reliable and efficient electricity to homes, businesses, and communities across its service area. With a robust infrastructure of transmission lines and distribution assets, Oncor ensures the safe and steady flow of electricity, while also maintaining, repairing, and upgrading the power grid as needed. As a trusted partner in the energy industry, Oncor is committed to fostering renewable energy growth, promoting energy conservation, and constantly improving the overall grid resilience. Through its dedicated workforce, innovative technologies, and strategic collaborations, Oncor continues to play a vital role in powering Texas and supporting economic growth.
What are Oncor's business hours?
Oncor's business hours are from Monday to Friday, 8:00 am to 5:00 pm Central Standard Time. Our dedicated team is available during these hours to assist you with any queries or concerns you may have. We understand the importance of timely and efficient customer service, and strive to address your needs promptly. Outside of business hours, our website offers various self-service options and resources that can help answer frequently asked questions or assist with common issues. So, even when our offices are closed, we aim to provide you with the necessary tools and support to ensure a smooth experience with Oncor.
What services does Oncor provide?
Oncor provides a range of services as an electric utility company. Our primary focus is delivering reliable electricity to over 10 million customers across Texas. We maintain and operate the power lines, substations, and equipment necessary for electricity distribution. Our services include power restoration during outages, routine maintenance, and emergency response. We also work closely with local communities to enhance electrical infrastructure, ensuring efficient energy delivery. Oncor prioritizes safety, investing in modern technologies to monitor and improve network performance. Additionally, we collaborate with renewable energy suppliers, facilitating the integration of clean energy sources into the grid. Through these services, we strive to meet the energy demands of our customers while supporting regional growth and innovation.
Top Oncor customer service problems
Click the link above to get answers to just about any Oncor customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Oncor, and their purpose. Are any of these similar to the reason you are trying to call?
Rotten post replacement: "I have a rotten post outside my house that was supposed to be replaced a month ago."- From a call lasting 15m 15s , Jul 22, 2024 8:25 PM
Report tree fire hazard: "Our neighbor tree is hitting high voltage line and catching fire."- From a call lasting 10m 2s , Jul 1, 2024 10:40 PM
Requesting new meter installation: "We're trying to figure out how to get a new meter set for a new building with the pole already set."- From a call lasting 6m 21s , Jun 12, 2024 1:20 PM
Service restoration inquiry: "Trying to find out if service has been in back on in a certain neighborhood."- From a call lasting 3m 19s , Jun 5, 2024 1:06 AM
Asking for location information: "Where are you located?"- From a call lasting 3m 1s , May 28, 2024 4:55 AM
Reconnect meter: "Reconnect my meter please."- From a call lasting 2m 11s , May 22, 2024 2:08 AM
Power outage investigation: "We had a problem in my house in half of my house."- From a call lasting 6m 21s , Feb 8, 2024 11:32 PM
More Oncor Customer Service Contacts
There are of course other ways to contact Oncor customer service besides the phone. Below we list the best ones, by medium.
Oncor Customer Help Desk / Web Support
As a last, sometimes only, resort- Oncor customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Oncor's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Oncor agent. This phone number is Oncor's best phone number because 9,054 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-313-6862 include No service, I'm moving, Billing Inquiry, Cancel service, Repair and other customer service issues. Rather than trying to call Oncor first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Oncor has 1 phone number. It's not always clear what is the best way to talk to Oncor representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Oncor. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Oncor. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.