Oncor Phone Number

Calling Oncor customer service faster by GetHuman

Customer service
Current Wait: 3 mins (2m avg)
Hours: 24 hours, 7 days; best time to call: 3:30pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 1, then 3 then wait

Reasons customers like you called recently

Moving to new location
i'm calling for an ** year old woman, Rennie Hoelscher, and she has no power at her ho...
Power cut off an hour ago and my service is not supposed to be disconnected
My electric cut off an hour ago and my service is not suppose to be disconnected
I am a contractor working on a property and need to do some work on the side of it and...
Desperate to get electricity turned back on asap**On oxygen & a wound vac, please help...
We installed solar panels in early August. We are trying to find out when they will be...
We paid our lite Bill * hours ago and we are still waiting for you to turn our lite on
We paid our bill its been * hrs trying to find out when will lights be back on
Explosion, and the electrical in house went POP. And went out.
Power out on our side of street
I need to have my meter upgraded from *** amp to *** amps TXU said you would be contact...
Need to locate underground wiring for resident at *** Kelso drive, Dallas TX *****. I'm...
Waiting on Oncor to disconnect our service at the pole for electric service upgrade. C...
had an ONCOR guy come out and change over meter yesterday now i dont have power to hot...
See more recent reasons for calling

Help me with my issue

Customer Number 888-313-6862 - by the Numbers

Phone number to dial888-313-6862
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial3:30pm
Navigate phone maze to a humanPress 1, then 3 then wait
Average wait
Current wait3
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication86%
Quality of help84%
Customer votes452
Information last updatedWed Nov 25 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Oncor's Best Toll-Free/800 Customer Phone Number

This is Oncor's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Oncor agent. This phone number is Oncor's Best Phone Number because 9,054 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-313-6862 include I'm moving, Cancel service, No service, Billing Inquiry, Repair and other customer service issues. Rather than trying to call Oncor we recommend you tell us what issue you are having and then possibly contact them via phone or web. In total, Oncor has 1 phone number. It's not always clear what is the best way to talk to Oncor representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Oncor - by phone or otherwise

While 888-313-6862 is Oncor's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Oncor customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Oncor please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Oncor.

What is GetHuman's Relationship to Oncor?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Oncor. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Oncor Contact Info

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