Ohio Edison Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Ohio Edison?
A:Say "I need something else", then "Customer service". You can also use our free service that can talk to Ohio Edison for you and report back. Q:
Does Ohio Edison offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Monday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ohio Edison below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ohio Edison phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "I need something else", then "Customer service".
Below are some clips we've found from Ohio Edison's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to Ohio Edison, a first energy company.
Your call may be monitored or recorded for quality.
Although our call center is closed, I'm here to help you at all times.
Using a short sentence, please tell me how I can help you today."
Excerpt from a call with Ohio Edison
Sunday, July 14, 2024 4:32 PM
They may ask you to say or enter information
"I still didn't understand.
Here are some more options I can help you with. Please say the option out loud if you hear one that matches your question.
You can say things like outage, discuss my shutoff notice, make payment arrangements, stop, start, or transfer service, or update billing address."
Excerpt from a call with Ohio Edison
Monday, June 17, 2024 1:13 AM
What are the hours and when should I call?
Ohio Edison operates the call center for this 800-633-4766 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 246 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Ohio Edison call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ohio Edison phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ohio Edison staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ohio Edison is Saturday. The most busy day to call is Wednesday, which averages 391% more phone calls by comparison. Again, this is based on a sample of 246 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Tue
- Wed
- Busiest
- Thu
- Fri
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.
The best time to call Ohio Edison
In summation, the best day to call Ohio Edison is Friday.
Why Customers Call Ohio Edison
If you have time to do a bit of reading before you call Ohio Edison, we recommend you read over some of our problem-specific articles.
What is Ohio Edison's service territory?
Ohio Edison's service territory covers approximately 34 counties in the state of Ohio. It spans across a large portion of the central and northeastern parts of the state, including major cities like Akron, Canton, Youngstown, and Mansfield. This extensive coverage ensures that Ohio Edison serves a significant population within its service area. The company is committed to delivering reliable electricity and outstanding customer service to residential, commercial, and industrial customers within its territory. Ohio Edison's presence in these counties ensures that residents and businesses can access a dependable source of electricity, assisting in powering homes, maintaining operations, and fueling economic growth across the region.
What are the payment options available for Ohio Edison bills?
Ohio Edison offers several convenient payment options for customers to pay their bills. Customers can choose to make payments online through their website using a bank account, credit, or debit card. They also offer an AutoPay option where the bill amount is automatically deducted from the customer's checking or savings account on the due date. In addition, customers can pay their bills over the phone using a credit or debit card by calling their customer service line. For those who prefer to pay in person, Ohio Edison has authorized payment locations throughout their service area. Customers can locate these authorized payment locations on their website or by contacting their customer service team. Overall, Ohio Edison strives to provide a variety of payment options to accommodate different customer preferences.
How Do I Report a Power Outage to Ohio Edison?
Ohio Edison makes it easy for customers to report power outages. They can visit the company's website, text, call, or use their mobile device. These same methods can be used to check for power outage updates. Disabled customers also have dedicated ways to report power outages and check status updates.
Top Ohio Edison customer service problems
Click the link above to get answers to just about any Ohio Edison customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ohio Edison, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about bill: "Need to know what my bill is."- From a call lasting 11m 59s , Jul 15, 2024 3:48 PM
Starting new service: "Need to get new service."- From a call lasting 7m 58s , Jul 10, 2024 9:07 PM
Transfer service responsibility: "I own the house, tenants are leaving, need to switch gas and electric service into my name without lapse."- From a call lasting 10m 21s , Jun 20, 2024 8:23 PM
Paying bill: "I want to pay my bill from my checking account."- From a call lasting 4m 23s , Jun 17, 2024 1:16 AM
Make payment: "I need to make a payment."- From a call lasting 2m 21s , Jun 17, 2024 1:13 AM
Request account number: "I was just trying to get my account number so I can pay my bill."- From a call lasting 4m 59s , May 30, 2024 7:31 PM
Reporting power outage: "Power pull hit."- From a call lasting 4m 13s , May 1, 2024 9:09 PM
Seeking representative: "Representative."- From a call lasting 4m 18s , May 1, 2024 8:59 PM
Service termination request: "Need to turn off my service."- From a call lasting 6m 22s , Mar 11, 2024 7:59 PM
More Ohio Edison Customer Service Contacts
There are of course other ways to contact Ohio Edison customer service besides the phone. Below we list the best ones, by medium.
Ohio Edison Customer Help Desk / Web Support
As a last, sometimes only, resort- Ohio Edison customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ohio Edison's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ohio Edison agent. This phone number is Ohio Edison's best phone number because 14,352 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-633-4766 include Payments, Billing Inquiry, No service, Cancel Service, I'm moving and other customer service issues. Rather than trying to call Ohio Edison first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ohio Edison has 1 phone number. It's not always clear what is the best way to talk to Ohio Edison representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ohio Edison. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ohio Edison. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.