Ohio Edison Customer Service

Ways to contact Ohio Edison and solve common issues

Use Ohio Edison's Phone Number

Ohio Edison's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Ohio Edison

Contacting Ohio Edison customer support

Below you can compare and contrast the 2 ways to contact Ohio Edison by looking at which ones are the fastest and which ones other customers recommend the most for solving Ohio Edison customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ohio Edison across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
2 mins271
Online Help at firstenergycorp.com
Customer Service
< 2 hrs121

Ohio Edison: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Ohio Edison.
What is Ohio Edison's service territory?
Ohio Edison's service territory covers approximately 34 counties in the state of Ohio. It spans across a large portion of the central and northeastern parts of the state, including major cities like Akron, Canton, Youngstown, and Mansfield. This extensive coverage ensures that Ohio Edison serves a significant population within its service area. The company is committed to delivering reliable electricity and outstanding customer service to residential, commercial, and industrial customers within its territory. Ohio Edison's presence in these counties ensures that residents and businesses can access a dependable source of electricity, assisting in powering homes, maintaining operations, and fueling economic growth across the region.
What programs or incentives does Ohio Edison offer for energy efficiency?
Ohio Edison offers a range of programs and incentives to encourage energy efficiency in households and businesses. One such program is the Home Energy Audit, where customers can receive a comprehensive assessment of their energy usage and recommendations for efficiency improvements. Ohio Edison also provides rebates and discounts on energy-efficient appliances, such as refrigerators and light bulbs, making it more affordable for customers to make eco-friendly choices. For businesses, there are customized solutions and financial incentives available through the Business Energy Efficiency Program, which assists in identifying energy-saving opportunities and provides support in implementing energy-efficient technologies. Additionally, Ohio Edison offers low-income assistance programs to help qualifying individuals and families reduce energy costs and improve energy efficiency in their homes. Overall, these programs and incentives aim to promote energy conservation, reduce costs, and create a sustainable future for Ohio's residents and businesses.
What are the payment options available for Ohio Edison bills?
Ohio Edison offers several convenient payment options for customers to pay their bills. Customers can choose to make payments online through their website using a bank account, credit, or debit card. They also offer an AutoPay option where the bill amount is automatically deducted from the customer's checking or savings account on the due date. In addition, customers can pay their bills over the phone using a credit or debit card by calling their customer service line. For those who prefer to pay in person, Ohio Edison has authorized payment locations throughout their service area. Customers can locate these authorized payment locations on their website or by contacting their customer service team. Overall, Ohio Edison strives to provide a variety of payment options to accommodate different customer preferences.
Where can I find information about Ohio Edison's rates and tariffs?
You can easily find information about Ohio Edison's rates and tariffs on their official website. Navigate to the "Rates & Tariffs" section, which can typically be found under the "Billing & Payment" or "Services" tab. Here, you will find detailed information about the different rates and tariffs offered. The website provides clear explanations about the various pricing options, including residential, commercial, and industrial rates. You can also learn about how the rates are structured, the different time-of-use options available, as well as any current promotions or discounts. Furthermore, the website may include downloadable brochures or pamphlets that offer comprehensive information about the rates and tariffs. If you have further inquiries, Ohio Edison's customer service is available by phone or email to assist you.
There's more!
Click below to show 1 more questions, answers, and complete guides to common Ohio Edison customer support problem.

Recent reasons customers contacted Ohio Edison:

I had my service shut off due to non payment and I need to pay my bill to get service r...
I get * calls every day am and pm from ***-***-**** telling me that I will get $** cash...
A tenant moved out of my building and the power is off. I do not know his account info...
Claim * ************ filed on *******. Told we would be contacted within ** days. No co...
I received a notice from Clean Choice energy saying that they were providing me energy...
I just opened my electric bill , an im appalled at the current bill , I really need som...
By bill is * times my MOST used KWH amount We either have a meter read issue or someo...
I’m a contractor needing assistance with the incoming service at ** N Limestone
What is the relationship between O.E. & Customer Choice?
A coupon came with my last statement re: picking up refrigerators and*or freezers. I l...
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Does GetHuman work with Ohio Edison?

GetHuman does not work with Ohio Edison's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Ohio Edison at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Ohio Edison's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Ohio Edison at a Glance

Ohio Edison has no chat option
Ohio Edison has no customer email
Ohio Edison has 1 help forum
Ohio Edison has no twitter handle
Ohio Edison has no facebook page
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