What types of payment assistance programs does Ohio Edison offer for customers in need?

Ohio Edison offers several payment assistance programs aimed at helping customers who may be experiencing financial difficulties. One of the primary programs is the Percentage of Income Payment Plan, commonly referred to as PIPP. This program allows eligible low-income customers to pay a percentage of their monthly income towards their energy bill, making payments more manageable. Additionally, Ohio Edison partners with the Home Energy Assistance Program, also known as HEAP. This program provides financial assistance to eligible households to help cover their heating costs during the winter months, offering a lifeline to those in need. Furthermore, Ohio Edison may provide information about emergency assistance programs through local community action agencies or nonprofit organizations. These organizations can sometimes offer one-time payments or negotiate on behalf of customers to avoid service disconnections. Another resource is the Winter Reconnect Order, which allows customers to restore service or avoid disconnection during the winter months, provided they make a reasonable payment arrangement. It is worthwhile for customers to explore these options and find what suits their needs best. Customers may find more detailed information about these programs and eligibility requirements by visiting the official Ohio Edison website.