Ohio Edison Customer Service

Phone Number & Contact Info

Ohio Edison's Best Phone Number

Toll-free·Calls Customer Service·Most popular Ohio Edison number

How do I talk to a live human at Ohio Edison?

A:Say "I need something else", then "Customer service".

Does Ohio Edison offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ohio Edison phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "I need something else", then "Customer service".
Below are some clips we've found from Ohio Edison's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Welcome to Ohio Edison, a first energy company. Your call may be monitored or recorded for quality. FirstEnergy is currently experiencing high call volumes and a longer than normal delay can be expected. If your call is not of an urgent nature, you may wish to contact us via our website at first energy corp dot com. Please provide us a phone number where you can be reached if a personal follow-up contact is needed. Thank you for your understanding.
Greetings. I'm your automated assistant.
Using a short phrase, please describe why you're calling today."
Excerpt from a call with Ohio Edison
Wednesday, May 1, 2024 9:09 PM

They may ask you to say or enter information

"I still didn't understand.
Here are some more options I can help you with. Please say the option out loud if you hear one that matches your question.
You can say things like outage, discuss my shutoff notice, make payment arrangements, stop, start, or transfer service, or update billing address."
Excerpt from a call with Ohio Edison
Monday, June 17, 2024 1:13 AM

What are the hours and when should I call?

Ohio Edison operates the call center for this 800-633-4766 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 224 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ohio Edison phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ohio Edison staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ohio Edison is Saturday. The most busy day to call is Wednesday, which averages 478% more phone calls by comparison. Again, this is based on a sample of 224 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Ohio Edison

In summation, the best day to call Ohio Edison is Friday.

Why Customers Call Ohio Edison

If you have time to do a bit of reading before you call Ohio Edison, we recommend you read over some of our problem-specific articles.

What is Ohio Edison's service territory?

Ohio Edison's service territory covers approximately 34 counties in the state of Ohio. It spans across a large portion of the central and northeastern parts of the state, including major cities like Akron, Canton, Youngstown, and Mansfield. This extensive coverage ensures that Ohio Edison serves a significant population within its service area. The company is committed to delivering reliable electricity and outstanding customer service to residential, commercial, and industrial customers within its territory. Ohio Edison's presence in these counties ensures that residents and businesses can access a dependable source of electricity, assisting in powering homes, maintaining operations, and fueling economic growth across the region.

What are the payment options available for Ohio Edison bills?

Ohio Edison offers several convenient payment options for customers to pay their bills. Customers can choose to make payments online through their website using a bank account, credit, or debit card. They also offer an AutoPay option where the bill amount is automatically deducted from the customer's checking or savings account on the due date. In addition, customers can pay their bills over the phone using a credit or debit card by calling their customer service line. For those who prefer to pay in person, Ohio Edison has authorized payment locations throughout their service area. Customers can locate these authorized payment locations on their website or by contacting their customer service team. Overall, Ohio Edison strives to provide a variety of payment options to accommodate different customer preferences.

How Do I Report a Power Outage to Ohio Edison?

Ohio Edison makes it easy for customers to report power outages. They can visit the company's website, text, call, or use their mobile device. These same methods can be used to check for power outage updates. Disabled customers also have dedicated ways to report power outages and check status updates.

Top Ohio Edison customer service problems

Click the link above to get answers to just about any Ohio Edison customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ohio Edison, and their purpose. Are any of these similar to the reason you are trying to call?
Transfer service responsibility: "I own the house, tenants are leaving, need to switch gas and electric service into my name without lapse."
- From a call lasting 10m 21s , Jun 20, 2024 8:23 PM
Paying bill: "I want to pay my bill from my checking account."
- From a call lasting 4m 23s , Jun 17, 2024 1:16 AM
Make payment: "I need to make a payment."
- From a call lasting 2m 21s , Jun 17, 2024 1:13 AM
Request account number: "I was just trying to get my account number so I can pay my bill."
- From a call lasting 4m 59s , May 30, 2024 7:31 PM
Reporting power outage: "Power pull hit."
- From a call lasting 4m 13s , May 1, 2024 9:09 PM
Seeking representative: "Representative."
- From a call lasting 4m 18s , May 1, 2024 8:59 PM
Service termination request: "Need to turn off my service."
- From a call lasting 6m 22s , Mar 11, 2024 7:59 PM
Billing inquiry: "I have a billing question."
- From a call lasting 7m 20s , Mar 6, 2024 8:50 PM
Discuss payment options: "Talk to a representative about payment options."
- From a call lasting 6m 23s , Feb 26, 2024 7:01 PM
Payment arrangement assistance: "I need to discuss payment options and make an arrangement."
- From a call lasting 3m 43s , Feb 26, 2024 3:08 PM

More Ohio Edison Customer Service Contacts

There are of course other ways to contact Ohio Edison customer service besides the phone. Below we list the best ones, by medium.

Ohio Edison Customer Help Desk / Web Support

firstenergycorp.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Ohio Edison customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ohio Edison's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ohio Edison agent. This phone number is Ohio Edison's best phone number because 14,352 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-633-4766 include Payments, Billing Inquiry, No service, Cancel Service, I'm moving and other customer service issues. Rather than trying to call Ohio Edison first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ohio Edison has 1 phone number. It's not always clear what is the best way to talk to Ohio Edison representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ohio Edison. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ohio Edison. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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