Norton AntiVirus Customer Care on Twitter

Getting Norton AntiVirus's Attention on Twitter by GetHuman

@nortonsupport
Customer Twitter Account
Usually replies within: 38 hours
Best time to tweet: ~2:30pm
#2 of 6 contacts
393 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Norton AntiVirus

I keep getting email from Norton. They contain novice for people that aren’t me in lar...
My subscriptions are showing devices I have never applied to my *-device license. I am...
Was charged for norton and would like refund
I was a victim of fraud and this Norton subscription that I paid for in full had no ide...
I can’t get into my account
Computer said computer shut down virus danger.... Call Microsoft number...**I called nu...
adsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsads...
Desktop computer has possibly been hack according to a text I got yesterday from Norton...
Why can't you email Norton.
Password and user name won’t work
After installing your product my Telstra bigpond mail account has gone please phone me...
I already paid for subscription but not able to use it

Get help with my issue

Norton AntiVirus Twitter-based Customer Help - Stats

Twitter @ Handle@nortonsupport
Call-back availableNO
Best hours7am-7pm PST
Right time to tweet them2:30pm
Expected reply tweet38
Issue turnaround time44
Rank (amongst all ways to contact)2
Legibility of messaging81%
Customer service rating92%
Customer votes393
Information last updatedSat Dec 03 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Norton AntiVirus Customer Service through Twitter

Norton AntiVirus is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Norton AntiVirus will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Norton AntiVirus your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Norton AntiVirus that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Norton AntiVirus's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Norton AntiVirus

Of the 6 way(s) to get in touch with Norton AntiVirus, customers like you claim that the best one is the 800-927-3991 option. From this page you can easily access all the possible contact information options for Norton AntiVirus as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Norton AntiVirus? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Norton AntiVirus

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