A:Put in the last 4 digits of your Social Security number, then press 0. Next, press 6.Our free phone can also navigate phone menus to get a live human at KeyBank for you.
Q:
Does KeyBank offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 2, then 2 for Online Account reset · Please enter the last 4 digits of your social security number or to enter an account or card number, press 0. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for KeyBank below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this KeyBank phone number to document the phone system.
Here is how our research team describes the way the KeyBank phone system greets you: Please enter the last 4 digits of your social security number or to enter an account or card number, press 0.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Put in the last 4 digits of your Social Security number, then press 0. Next, press 6.
Below are some clips we've found from KeyBank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"We couldn't find a match for that account at code combination in our records.
Let's try again. Please enter your KeyBank debit card number or another KeyBank account or card number."
Excerpt from a call with KeyBank
Sunday, November 17, 2024 4:28 PM
The first phone menu
"Thank you for calling Key.
Please enter your KeyBank debit card number or another KeyBank account or card number.
Please enter your KeyBank debit card number or another KeyBank account or card number.
For other options, press pound.
To speak with a customer service professional at any time, press zero."
Excerpt from a call with KeyBank
Wednesday, June 5, 2024 7:12 PM
What are the hours and when should I call?
KeyBank operates the call center for this 800-539-2968 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 519 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the KeyBank call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this KeyBank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like KeyBank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call KeyBank is Sunday.The most busy day to call is Monday, which averages 182% more phone calls by comparison.Again, this is based on a sample of 519 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
I had a question about my savings account because it doesn't look like interest is accruing and I thought I chose a checking account that had a small, but present interest rate. I didn't feel like going down to a branch and standing in that line, so I decided to give KeyBank a call and see what they had to say.
Obviously KeyBank has a lot of customers who could be calling about everything from fraudulent transactions to lines of credit to CDs so I had no idea how long it would take me to get to someone. I was hopeful that they would have decent customer service, but it was really anyone's guess.
When I called, an automated assistant immediately greeted me and said, "Thank you for calling Key. Please enter the last four digits of your social security number. Or to enter an account or card number, press 0." I called during my lunch break so I didn't have any information with me, so I opted to use my social security number. That however didn't work, because immediately after I entered my number, it said, "Please enter your KeyBank debit card number, or another KeyBank account or card number."
I was a little frustrated, but then immediately after it told me that I could alternatively press 0 to talk to a customer service agent which I opted to do. From here it said, "To get you to the right person, please choose from the following. For assistance with a checking, savings, or CD account, press 1. Credit card, press 2. Loan or line of credit, press 3. For fraudulent debit or credit card transactions, press 4. Banking online or mobile banking, press 5. Other accounts or questions, press 6."
I chose one since I needed to talk to someone about my account and was told, "Please hold for the next customer service representative." It took over twenty minutes of listening to elevator music, but then I was connected with a pleasant English-speaking agent who helped answer my questions.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call KeyBank
If you have time to do a bit of reading before you call KeyBank, we recommend you read over some of our problem-specific articles.
Yes, KeyBank provides online banking services, allowing customers to access and manage their accounts remotely. With KeyBank Online, you can conveniently view your account balance, transaction history, and open new accounts from any device with internet access. This secure platform allows you to transfer funds between accounts, pay bills, set up alerts, and even manage your investments. Mobile banking options are also available through KeyBank's app, providing flexibility and convenience on the go. Moreover, KeyBank's online banking ensures robust security measures to protect your confidential information, including encryption technology and multi-factor authentication. By accessing your KeyBank account online, you can easily handle your financial transactions, saving time and effort.
To open a KeyBank account, you need to meet a few simple requirements. Firstly, you must be at least 18 years old and have a valid Social Security number or Tax Identification Number. You will be required to provide a current government-issued ID, such as a driver's license or passport. Additionally, you will need to provide proof of your physical address, which can be done with a utility bill or lease agreement. KeyBank may also require you to make an initial deposit into your account. Lastly, if you are opening a joint account, both parties must meet these requirements. These measures ensure compliance with banking regulations and help protect you and others from fraudulent activities.
KeyBank's routing number is 041001039. This nine-digit code is essential for various banking transactions, including direct deposits, wire transfers, and electronic payments. It represents the specific KeyBank branch where an account is opened. Routing numbers are based on the geographical location of the branch, allowing for accurate identification and efficient processing of funds. When initiating transactions or setting up automatic payments, it is crucial to provide this routing number along with the account number to ensure seamless financial operations. KeyBank's routing number can be found on the bottom left corner of checks or by contacting the bank directly.
Click the link above to get answers to just about any KeyBank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to KeyBank, and their purpose. Are any of these similar to the reason you are trying to call?
Payment and overdraft inquiry: "I made a payment to Rothman Real Estate and now they're saying I don't have sufficient funds."
- From a call lasting 12m 9s , Dec 11, 2024 7:09 PM
Request for checks: "I need a box of checks mailed or my routing and account number."
- From a call lasting 8m 5s , Dec 4, 2024 6:54 PM
Lost debit card inquiry: "So I asked them, they I I lost my debit card there yesterday."
- From a call lasting 9m 39s , Nov 17, 2024 1:42 AM
Information about why customers call KeyBank is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, KeyBank provides this option.
Use the link to connect with customer service through Twitter
KeyBank, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- KeyBank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is KeyBank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a KeyBank agent. This phone number is KeyBank's best phone number because 5,076 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-539-2968 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call KeyBank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter. In total, KeyBank has 3 phone numbers. It's not always clear what is the best way to talk to KeyBank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for KeyBank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like KeyBank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
