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Electronic Arts Customer Service

Phone Number & Contact Info

Electronic Arts's Best Phone Number

650-628-1500
Corporate Offices·No access to a live rep
Q:

How do I talk to a live human at Electronic Arts?

A:
You cannot speak to real human being at this phone number. It's an automated system, but you can contact them through X / Twitter or their website.
The full list of ways to contact customer service is below with notes from the Editor.
Q:

Does Electronic Arts offer 24 hour customer service?

A:Not at this phone number. Below are other customer service channels and hours.

How to contact Electronic Arts Customer Service

There are other ways to contact Electronic Arts customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Service on X (formerly Twitter)

@EAHelp - Technical Support
Use the link to connect with customer service through Twitter
24 hours, 7 days
Electronic Arts, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Customer Help Desk / Web Support

help.ea.com - Customer Service
Click "Contact a game advisor" on the right
24 hours, 7 days
help.ea.com - Technical Support
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- Electronic Arts customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Electronic Arts?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Electronic Arts, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

How Do I Dispute a Charge with Electronic Arts?

Electronic Arts is a reputable video game publisher, but charge disputes can still occur. To effectively dispute a charge with EA, first review the transaction details to ensure it is from EA. Verify the charge by logging into your EA account and checking the transaction history. Contact EA's customer support team for assistance and provide clear details of the issue. Be prepared to provide supporting evidence if disputing an unauthorized transaction or billing error. If all else fails, contact your bank or credit card company for a chargeback.

What is Electronic Arts' refund policy?

Electronic Arts' refund policy allows customers to request a refund for digital purchases made through their platforms under certain circumstances. Eligible for a refund are digital games and downloadable content, such as expansion packs or virtual currency. Refund requests can be made within 24 hours of the purchase or within 14 days if the game has not been launched or pre-ordered. Customers can receive a refund if they have technical issues preventing them from playing the game, if it doesn't meet their expectations, or if there is a breach of consumer guarantees. However, some restrictions apply, and refunds may not be available for all purchases. It is advised to review their refund policy for further details regarding the eligibility and process of obtaining a refund.

How Do I Merge Two Electronic Arts Original Accounts?

Merging two Electric arts accounts is a risky process as you will lose game data, personas, and items that you've collected or purchased during play. You can merge two accounts by yourself but will have to contact Electric Arts to do it for you. The customer service representative will warn you of the risks, and you'll need to agree to a disclaimer before proceeding.

Top Electronic Arts customer problems and solutions

Click the link above to get answers to just about any Electronic Arts customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
Help me with my issue

Can I get a real live person at this phone number?

Even though this Electronic Arts number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
Here is how our research team describes the way the Electronic Arts phone system greets you: If you know your party's extension, dial it now. For the company directory, press 1. For direct consumer sales, press 2. For employment verification, press 3. For customer support, press 5. For information regarding our address, press 6.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary: Press 1 then 0#

Calling this Electronic Arts Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 29, 2023

It's highly unlikely that customers will be able to speak with a customer representative when calling Electronic Arts about a customer service question or concern. I recently called the California-based gaming company to seek help with a game that won't properly download. However, access to a live agent is never offered. Instead, callers are consistently directed to Electronic Arts' website.

Upon calling, customers are greeted with an automated system offering options ranging from entering in an extension number, if you know it, and accessing a company directory to pressing 2 for direct consumer sales or 5 for customer support. You can also press 9 to hear the menu again. I chose customer support and was transferred to another automated recording that directed me to visit the website to read support articles or to speak with an advisor. The recording stated that the company is unable to provide help for games over the phone and the call was immediately disconnected. 

I decided to call again and try reaching someone through a different option. When I got to the automated menu, I chose the option for direct sales and again was connected to an automated recording. This time I was told to visit the website if I was calling about a promotion, rebate or existing order. In addition, the recording gave me a specific link to Electronic Art's online shop if I wanted to purchase a product. After this quick update, the call was transferred back to the main menu. I pressed 0 to see if I could be directed elsewhere and even said the words 'customer service' but all my efforts were to no avail. 

Interestingly, the automated recording offers an 800 number for further assistance but when I called, I discovered the number leads to a health insurance company rather than additional support for Electronic Arts and their products. The agent who answered the phone explained that I had the wrong number and apparently this has happened more than once. 

While calling Electronic Arts was unsuccessful, I visited their website as the automated system advised to see if I could contact a representative virtually. Once online, you're required to choose the game you need help with and follow a menu of prompts related to your issue. There are options for seeking help with downloading or installing games so this is at least available in a pinch. Yet I couldn't find a way to contact someone through an online chat; only an online email submission page that included no direct email address and community forum. This method, along with accessing online help articles, is seemingly the company's preferred way, perhaps the only way, to access support of any kind. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Conclusion and closing notes

This is Electronic Arts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Electronic Arts agent. This phone number is Electronic Arts's best phone number because 7,068 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Electronic Arts customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 650-628-1500 for, including Banned Account, Can't Receive Code to Reset, Dispute a Charge, In Game Problem, Technical Support and other customer support issues. The Electronic Arts call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Electronic Arts has 1 phone number. It's not always clear what is the best way to talk to Electronic Arts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Electronic Arts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Electronic Arts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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