Coleman Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Coleman?
A:Calling this Coleman number should go right to a real human being. You can also use our free service that can talk to Coleman for you and report back. Q:
Does Coleman offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Coleman below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Coleman phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Coleman number should go right to a real human being
Below are some clips we've found from Coleman's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Coleman Company.
A division of Newell Brands. For English, press one.
Selection.
For French, press three. Please note as we try to assist you, it may be necessary to write down some information.
We would also like to remind you that we have chat, s h a t, and email options available from our website.
Thank you for calling the Coleman Company, a division of Newell Brands."
Excerpt from a call with Coleman
Thursday, June 6, 2024 7:25 PM
The first phone menu
"Thank you for calling the Coleman Company, a division of Newell Brands.
Please note as we try to assist you, it may be necessary to write down some information.
We would also like to remind you that we have chat, f h and email options available from our website.
For English, press one.
For French, press three."
Excerpt from a call with Coleman
Monday, January 15, 2024 10:42 PM
In fact, much of this information on this page is superfluous because this Coleman phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Coleman operates the call center for this 800-835-3278 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 214 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Coleman call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Coleman phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Coleman staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Coleman is Sunday. The most busy day to call is Monday, which averages 410% more phone calls by comparison. Again, this is based on a sample of 214 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Coleman
In summation, the best day to call Coleman is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Coleman
If you have time to do a bit of reading before you call Coleman, we recommend you read over some of our problem-specific articles.
What is Coleman known for?
Coleman is widely recognized for its expertise in outdoor recreational products. With a rich history spanning over a century, Coleman has become synonymous with durable camping gear and innovative solutions for outdoor enthusiasts. From camping tents and sleeping bags to coolers and camping stoves, Coleman offers a wide range of high-quality equipment designed to enhance the outdoor experience. Their products are trusted by adventurers all around the world, renowned for exceptional performance, durability, and user-friendliness. In addition to camping gear, Coleman is also known for producing reliable and efficient lanterns, providing dependable illumination in remote locations. Whether it's camping, hiking, fishing, or other outdoor activities, Coleman's reputation for delivering reliable and top-notch equipment has established them as a leader in the industry.
What is the warranty on Coleman products?
Coleman offers a limited warranty on its products. The duration of the warranty varies depending on the type of product purchased. For most Coleman products, the warranty lasts for one year from the date of purchase. However, certain products, such as tents and sleeping bags, have a longer warranty period of up to five years. This warranty covers any defects in materials or workmanship under normal use. If a product is found to be defective within the warranty period, Coleman will repair or replace it, at their discretion. However, the warranty does not cover normal wear and tear, misuse, or damage caused by accidents. Proof of purchase is required to make a warranty claim. For more detailed information about the warranty on specific products, please refer to the product's user manual or contact Coleman directly.
What is Coleman's return policy?
Coleman's return policy allows customers to return unused and unopened products within 30 days of purchase for a full refund. The product must be in its original packaging, accompanied by a valid receipt or proof of purchase. If the item is defective or damaged, Coleman will replace it at no extra cost. However, if the product has been used or the return is made after 30 days, Coleman will not accept it. Additionally, certain items such as gas-powered products and custom-made items are not eligible for return. Coleman recommends contacting their customer service team to initiate the return process and to obtain further instructions.
Top Coleman customer service problems
Click the link above to get answers to just about any Coleman customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Coleman, and their purpose. Are any of these similar to the reason you are trying to call?
Product issues, seeking resolution: "I bought a KC two hundred go kart from Tractor Supply and the product is breaking down, trying to see what I need to do to get it fixed or exchanged."- From a call lasting 10m 28s , Jun 6, 2024 7:25 PM
More Coleman Customer Service Contacts
There are of course other ways to contact Coleman customer service besides the phone. Below we list the best ones, by medium.
Coleman Customer Help Desk / Web Support
As a last, sometimes only, resort- Coleman customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Coleman's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Coleman agent. This phone number is Coleman's best phone number because 1,818 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-835-3278 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Coleman first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Coleman has 1 phone number. It's not always clear what is the best way to talk to Coleman representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Coleman. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Coleman. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.