Customer Care on Twitter

Getting's Attention on Twitter by GetHuman

Customer Twitter Account
  • Somebody from usually replies within 14 hours.
  • GetHuman site vistors rank this #5 out of 5 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting

Why can I not message people on the website when I paid for it and have not messaged ov...
Ive paid to join,have all information correct, however it will not except my Social SEC...
An error message occurred saying that I have hit my max number of messages for the day...
Your support icon does not work. I was disconnected * times. Wasted my morning. Your...
Your support icon does not work. I was disconnected * times trying to use your support...
Rose Russell and I share parents who require **** care. Rose needed immediate respite i...
Good Morning,**Regarding the background check apparently the wrong birth date was put i...
I still have not received my money back from the background checks that you guys NEVER...
I was denied as a child care giver due to an item on my background check for battery. I...
I'm attempting "forgot password" no email is being sent. I've checked Spam & Junk. I ca...
Need part time in home for quadriplegic.
Hello I’ve messaged y’all * times now and no reply, please help me out, it has been wee...
It is already a month as I don't have access to services. When will you fix it... Twitter-based Customer Help - Stats

Twitter @ Handle@CareDotCom
Best hoursMon-Fri 9am-5pm EST
Right time to tweet them1pm
Expected reply tweet14
Issue turnaround time17
Rank (amongst all ways to contact)5
Legibility of messaging63%
Customer service rating76%
Customer votes5,993
Information last updatedTue Apr 09 2024 09:00:00 GMT+0000 (Coordinated Universal Time) Customer Service through Twitter is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting

Of the 5 way(s) to get in touch with, customers like you claim that the best one is the 877-227-3115 option. From this page you can easily access all the possible contact information options for as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact

More Companies on Twitter

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