Care.com Customer Care on Twitter

Getting Care.com's Attention on Twitter by GetHuman

@CareDotCom
Customer Twitter Account
Usually replies within: 15 hours
Best time to tweet: ~2:15pm
#5 of 5 contacts
5,994 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Care.com

I would like to cancel my subscription to care.com as I have found a caregiver. I wen...
I am unable to log into my account
I was just asked to pay to get my problem fixed .. ?????? Not right
Issue was resolved by care.com
I still have not received my money back from the background checks that you guys NEVER...
I placed an order *******. Have not heard a word....my email ... *****@***.com....the...
I would do anything to correct my account I had with care.com
I was recently kicked off of care.com and don't know why and would do anything to resolve it
I cannot login! I get an oops, incorrect … but when I try forgot password, retype that...
I am not yet ** but subscribed to an account and cannot cancel it because I can't get p...
I paid for the background check and it already charged my account, but when I put in my...
I paid for a premium membership and cannot access same not can I reach anyone to resolv...
I cannot log into my account. I need to reset my password.*I've clicked to reset many...

Get help with my issue

Care.com Twitter-based Customer Help - Stats

Twitter @ Handle@CareDotCom
Call-back availableNO
Best hoursMon-Fri 9am-5pm EST
Right time to tweet them2:15pm
Expected reply tweet15
Issue turnaround time18
Rank (amongst all ways to contact)5
Legibility of messaging62%
Customer service rating77%
Customer votes5,994
Information last updatedTue Jun 28 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Care.com Customer Service through Twitter

Care.com is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Care.com will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Care.com your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Care.com that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Care.com's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Care.com

Of the 5 way(s) to get in touch with Care.com, customers like you claim that the best one is the 877-227-3115 option. From this page you can easily access all the possible contact information options for Care.com as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Care.com? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Care.com

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