Customer Care on Twitter

Getting's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 12 hours
Best time to tweet: ~9:30am
#5 of 5 contacts
5,990 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting

I forgot my password*everytime I request an email to be sent to me with a link to put i...
Every single time I put my email in for an email sent to me for password (I forgot my p...
My name is Amina Lehyan, i am trying to activate my acconut i have a problem with my c...
I canceled my subscription and I was still charged.
I didn’t know that I was buying. Please cancel my account. I’m home sick with Covid and...
My messages are not being sent.
I can’t sign into my account.
I’m trying to pay for my screening background check but two different prices appear for...
I want my account closed and deleted and subscription to end
Can't submit my request for a helper because of error over submitting password error tr...
I can’t login after paying $***.
I cannot get into my account
I signed up for a care account several days ago. I paid $** for a background check, gav...

Get help with my issue Twitter-based Customer Help - Stats

Twitter @ Handle@CareDotCom
Call-back availableNO
Best hoursMon-Fri 9am-5pm EST
Right time to tweet them9:30am
Expected reply tweet12
Issue turnaround time15
Rank (amongst all ways to contact)5
Legibility of messaging65%
Customer service rating74%
Customer votes5,990
Information last updatedFri May 07 2021 09:00:00 GMT+0000 (Coordinated Universal Time) Customer Service through Twitter is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting

Of the 5 way(s) to get in touch with, customers like you claim that the best one is the 877-227-3115 option. From this page you can easily access all the possible contact information options for as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact

More Companies on Twitter

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