Amazon Customer Care on Twitter

Getting Amazon's Attention on Twitter by GetHuman

@amazon
Customer Twitter Account
Usually replies within: 17 hours
Best time to tweet: ~9:30am
#6 of 7 contacts
66,218 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Amazon

I tried to get into my account and it is asking me to change my password. I never signe...
bought a kindle book. hit the green "read now" button and nothing has happened. spoke t...
Amazon prime doesn't respond, or movie doesn't show
having problems with amazon prime
My name is Thomas Curran....My brother Brian Curran sent me an Amazon card on Christmas...
Hello,*I'm a long time Amazon customer. I've noticed recently when I read product revie...
Are there any discounts for AARP or SNAP customers.
My giftcard balance voided for bo reason at all. Ive received * egift worth ***$. Recei...
I ordered a shark vacum cleaner. Which it cost total of $****.** The caller said I owe...
Dijeron que me abia ganado un samsunpero d*nde est* no moentan
i want to put in an order for * items, but first:***. I want to apply my gift code * c...
AN ALLEGED person called my residence and stated that I had a balance of $***.**. I ha...
I ordered a product, https:**www.amazon.com*Quilling-Kits-Tools-Supplies-Crimper*dp*B...

Get help with my issue

Amazon Twitter-based Customer Help - Stats

Twitter @ Handle@amazon
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them9:30am
Expected reply tweet17
Issue turnaround time48
Rank (amongst all ways to contact)6
Legibility of messaging62%
Customer service rating61%
Customer votes66,218
Information last updatedSat Jan 16 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Amazon Customer Service through Twitter

Amazon is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Amazon will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Amazon your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Amazon that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Amazon's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Amazon

Of the 7 way(s) to get in touch with Amazon, customers like you claim that the best one is the 888-280-4331 option. From this page you can easily access all the possible contact information options for Amazon as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Amazon? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Amazon

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