Amazon Customer Care on Twitter

Getting Amazon's Attention on Twitter by GetHuman

@amazon
Customer Twitter Account
Usually replies within: 18 hours
Best time to tweet: ~10:15am
#6 of 7 contacts
66,219 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Amazon

amazon will not except my new debet card
Hello I had a accident will at work and felt on ice just wanted to make a report of the...
Trying to do a purchase or even look at my f-ing cart to buy the items in it but everyt...
This problem happened twice already when an Amazon driver delivered my package to a dif...
I recived a call supposivly from Amazon stating someone ordered something for ****$ to...
I want to get rid of my Chase card because it’s affiliated with JP Morgan and I don’t l...
Same issue -- my statement includes many charges for "amazon tips". I never approved th...
I've been notified by you of suspicious payment activity re: my account * the account h...
I received an empty box in the mail. Refund immediately
I PURCHASED BED SHEET EXTENDORS FROM ACED*COR AND I AM TRYING TO RETURN THEM AND HAVE S...
Ordered petpawjoy cat window perch and one suction tube connector is missing from the box.
When I want to return an item to Amazon via UPS pickup at my home address, sometimes th...
Wrong shipping address

Get help with my issue

Amazon Twitter-based Customer Help - Stats

Twitter @ Handle@amazon
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them10:15am
Expected reply tweet18
Issue turnaround time33
Rank (amongst all ways to contact)6
Legibility of messaging61%
Customer service rating62%
Customer votes66,219
Information last updatedMon Jan 10 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Amazon Customer Service through Twitter

Amazon is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Amazon will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Amazon your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Amazon that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Amazon's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Amazon

Of the 7 way(s) to get in touch with Amazon, customers like you claim that the best one is the 888-280-4331 option. From this page you can easily access all the possible contact information options for Amazon as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Amazon? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Amazon

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