Amazon Customer Care on Twitter

Getting Amazon's Attention on Twitter by GetHuman

@amazon
Customer Twitter Account
  • Somebody from Amazon usually replies within 22 hours.
  • GetHuman site vistors rank this #6 out of 7 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling Amazon instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting Amazon

Dilevery date pending kyu aa rha hai or call bhi nhi lga rha hai
Package was open and item was missing
I have spent hours with technicians trying to set up my Prime Video subscription, for w...
having a price discrepancy. Just purchased Samsung TV at $***.** immediately saw it on...
Trying to figure out who delivery address is in zip code ***** from Amazon on my phone...
Delivered to unit. ** feet away. Can't carry huge tv. Pls. Call **********.
The street the street number on the order is incorrect. The correct number is **** Marc...
I returned an item my wife bought off Amazon via a Kohls drop off but Amazon still has...
Bonjour,**J'aimerais trouver une facture correspondant au d*bit afficher sur mon compte...
I paid the *** to get cinamax how to use
Is there an email address for Amazon Customer Service for me to send a message? Their p...
Missing refund charge of $**.**. This amount was to be credited to my creit card when I...
My Amazon Prime Fire Stick seems to be stuck, the blue circle just keeps going around a...

Amazon Twitter-based Customer Help - Stats

Twitter @ Handle@amazon
Best hours24 hours, 7 days
Right time to tweet them2:15pm
Expected reply tweet22
Issue turnaround time26
Rank (amongst all ways to contact)6
Legibility of messaging57%
Customer service rating66%
Customer votes66,223
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Amazon Customer Service through Twitter

Amazon is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Amazon will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Amazon your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Amazon that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Amazon's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Amazon

Of the 7 way(s) to get in touch with Amazon, customers like you claim that the best one is the 888-280-4331 option. From this page you can easily access all the possible contact information options for Amazon as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Amazon? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Amazon

More Companies on Twitter

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