Amazon International Customer Service

Phone Number & Getting a Rep

Amazon International Customer Service number

206-266-2992
Calls International Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Amazon number?

A:Don't press or say anything OR press 0
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Amazon International Customer Service?

A:The average hold time is 1 minute. The longest hold times are on Friday, and the shortest are on Tuesday.

All Amazon customer service contact information

This is the #2 most popular Amazon phone number out of 2. Click above to go back to the main customer service number and other contact information, including Amazon email addresses, twitter handles, and live chat options.

More Amazon Customer Phone Numbers

Customer Service

888-280-4331
Main phone number · Toll-free · 24 hours, 7 days · Don't press or say anything OR press 0 · Let's verify your account. If I can send you a text message to verify your account, say "Yes."

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Amazon phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press or say anything OR press 0

What are the hours and when should I call?

Amazon operates the call center for this 206-266-2992 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 303,452 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Amazon phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Amazon staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Amazon is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 303,452 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call Amazon is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Amazon staffs the call center well on Wednesday.

Calling this Amazon Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Mar 24, 2025

Most people call Amazon's 888-280-4331 customer support number to troubleshoot order delivery issues such as delayed deliveries, missing packages, or broken/damaged items. As soon as you call, you're greeted with an automated recording that requires account verification. Amazon sends you a text message to proceed with verifying your account and you'll have to reply to their text with the word 'yes.' This allows Amazon's support team to access your orders.

After this verification, you'll be asked to say exactly what you need help with, and you're not given a menu of options unless you specifically ask for that. Since I was waiting for a delayed delivery, I said the words 'package delivery' to receive assistance.

The automated system instructed me to say which order I needed help with, so I replied with one item in my order, which actually contains a few different things. The system confirmed that I needed delivery help with this item and placed me on a brief hold to connect me with a customer service rep. In less than five minutes, I was transferred to someone who asked how they could help me.

After explaining my dilemma with a delayed delivery, the rep accessed my account to try to discover the cause of the delay. Apparently, my order was stuck somewhere and had not even shipped yet, though it was supposed to have already arrived. Unfortunately, the rep could not understand or explain why my order was not moving through the system. He said he could resolve the situation by placing my order on the priority list for shipment within 24-48 hours and refund me a portion of my payment.

However, my online account still wouldn't provide tracking details or show that my order was in the queue, so I asked when this would be updated. As helpful as he tried to be, the rep didn't have an answer for this and transferred me to his supervisor for more assistance.

After a brief hold, an Amazon supervisor got on the phone and profusely apologized for the mishap. He explained that once my order ships, all online details will be updated on my account. In addition, he offered to give me a $25 gift card to make amends for their mistake. I agreed to this and thanked him for helping, even though I was a bit frustrated that no one seemed to know where my order was.

After waiting a few more minutes, the rep confirmed that my order would be prioritized for 24-hour shipping and gave me a reference number for verification purposes. He also added that a faster way to access customer service is via Amazon's website, where you can virtually chat with associates directly from your phone or computer. I'm glad he shared that, as I plan to follow up via web in the next day or two to check on my order. Whether you call or check online, I think Amazon does a decent job assisting customers.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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