A:Must choose an option 1-5, Then follow prompts.Our free phone can also navigate phone menus to get a live human at Uniqlo for you.
Q:
Does Uniqlo offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 9am-6pm EST.The least busy day is Sunday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Uniqlo below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Uniqlo phone number to document the phone system.
Here is how our research team describes the way the Uniqlo phone system greets you: Thank you for calling Uniqlo. We understand that your time is important, so we have improved our FAQ site for you. Not only can you better browse our articles for all of your top concerns, but you can also request additional help through our chat bot. If you would like to receive a link to our FAQ site via SMS text, please press 0 now. Returns or exchanges Press 1. For assistance with a delivery inquiry, press 2. For support with an existing order are placing a new order, press 3. For general product inquiries, such as availability or to provide general feedback, press 4. For assistance with your in store purchase or visit Press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-5, Then follow prompts
Below are some clips we've found from Uniqlo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Uniqlo.
Due to the high volume of inquiries we are currently receiving, we are experiencing longer wait times for our phone service.
If you would like a quicker response, please access our chatbot through FAQ page to be able to speak with a live agent.
Please press zero to receive an SMS text message with a direct link to our FAQ page.
We appreciate your patience, and thank you for shopping at Uniqlo.
If you would like to be assisted by an agent, please remain on the line.
For assistance with returns or exchanges, please press one."
Excerpt from a call with Uniqlo
Thursday, January 4, 2024 5:22 PM
The first phone menu
"Thank you for calling Uniqlo.
We understand that your time is important, so we have improved our FAQ site for you.
Not only can you better browse our articles for all of your top concerns, but you can also request additional help through our chatbot.
For assistance with your in store purchase or visit, press five.
If you would like to receive a link to our FAQ site via SMS text, please press zero now.
For assistance with returns or exchanges, please press one.
For assistance with a delivery inquiry, press two."
Excerpt from a call with Uniqlo
Wednesday, May 8, 2024 10:21 PM
After you press 1
"To listen to the menu options again, please press for information on our return policies and procedures, press one.
To request an online label, press two."
Excerpt from a call with Uniqlo
Friday, June 7, 2024 4:28 PM
After you press 3
"For support with an existing or to cancel or modify your order, press one.
To check order status, press two."
Excerpt from a call with Uniqlo
Wednesday, May 8, 2024 10:41 PM
What are the hours and when should I call?
Uniqlo operates the call center for this 855-486-4756 phone number Mon-Sun 9am-6pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 151 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Uniqlo call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Uniqlo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Uniqlo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Uniqlo is Sunday.The most busy day to call is Thursday, which averages 185% more phone calls by comparison.Again, this is based on a sample of 151 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Uniqlo is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Uniqlo staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Uniqlo
If you have time to do a bit of reading before you call Uniqlo, we recommend you read over some of our problem-specific articles.
Uniqlo's return policy allows customers to return any unwashed, unworn, or defective item within 60 days of purchase. Receipts are required for all returns, except for online purchases where the return label serves as proof of purchase. The returned products should include all original tags and packaging. If an item was purchased using multiple payment methods, the refund will be given in the same manner. However, cash refunds exceeding $500 will be issued as a check within 10 business days. Uniqlo does not offer exchanges but encourages customers to return unwanted items for a refund and place a new order. Additionally, Final Sale items, including undergarments and swimwear, cannot be returned. For more detailed information and a list of exceptions, customers can visit Uniqlo's official website or contact their customer service team.
Uniqlo offers a comprehensive sizing chart to help customers find their perfect fit. Our sizing chart outlines measurements for various categories including tops, bottoms, dresses, outerwear, and accessories. To ensure accuracy, we provide specific measurements for chest, waist, hips, and inseam. Customers can refer to the chart when selecting their size and find the corresponding measurements in inches or centimeters. Additionally, Uniqlo understands the importance of universal sizing and offers a range of sizes, including our unique Asian sizing option, to cater to customers worldwide. Please consult our sizing chart to make an informed decision and select the ideal size for a comfortable and flattering fit.
Uniqlo's membership program, called Uniqlo Membership, is a free rewards program designed to enhance the shopping experience for customers. By signing up, members can enjoy exclusive benefits and privileges. These include earning points on every purchase made in-store or online, which can be redeemed towards future purchases. Membership also grants early access to select promotions and sales, allowing members to be the first to discover new collections or exclusive items. Furthermore, members receive personalized recommendations based on their preferences, ensuring a more tailored shopping experience. Uniqlo Membership offers a seamless integration across various platforms, enabling members to access their account, track their points, and manage their preferences conveniently through the Uniqlo app or website.
Click the link above to get answers to just about any Uniqlo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Uniqlo, and their purpose. Are any of these similar to the reason you are trying to call?
Return fee inquiry: "I just got an email saying the return is complete, and it took out the return fee."
- From a call lasting 6m 28s , Sep 19, 2024 5:40 PM
Usage of multiple coupons: "So I can only use one even though it's a birthday coupon?"
- From a call lasting 14m 22s , Aug 29, 2024 4:40 PM
Shrinking shirt issue: "My husband's shirt shrunk after one wash, can you help?"
- From a call lasting 9m 58s , Jun 7, 2024 4:28 PM
Missing order refund: "I just want my money back at this point."
- From a call lasting 17m 22s , May 8, 2024 10:21 PM
Order size issue return: "I trusted you guys, guided me wrong - need to return this."
- From a call lasting 16m 49s , Apr 3, 2024 7:04 PM
Return request for wrong size: "I bought two pairs of jeans based on your size recommendation, but they turned out to be too big, so I need to return them."
- From a call lasting 6m 15s , Apr 3, 2024 6:56 PM
Order inquiry: "I ordered on March eighteenth, do you need my order number?"
- From a call lasting 3m 33s , Apr 3, 2024 6:51 PM
Information about why customers call Uniqlo is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Uniqlo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Uniqlo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Uniqlo agent. This phone number is Uniqlo's best phone number because 2,016 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-486-4756 include and other customer service issues. Rather than trying to call Uniqlo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Uniqlo has 1 phone number. It's not always clear what is the best way to talk to Uniqlo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Uniqlo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Uniqlo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.