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Uniqlo Customer FAQ

Top Answers & How-to Guides

What is Uniqlo's Phone Number?

The question we are asked most often is about how to talk to Uniqlo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Uniqlo Customer Questions

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Order Tracking

How can I track my order?

To track an order from Uniqlo, customers can use the tracking information found on the Uniqlo website. After placing an order,...
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Can I cancel or modify my order?

Uniqlo generally allows order cancellations or modifications shortly after placement, pending the order's processing status....
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Returns and Exchanges

What is Uniqlo's return policy?

Uniqlo has a customer-friendly return policy that typically allows returns within thirty days of purchase, provided items...
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Are gift receipts available for purchases?

Uniqlo provides gift receipts for in-store purchases upon request during checkout, ensuring privacy by omitting prices. For...
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What is Uniqlo's policy on defective items?

Uniqlo has a return policy for defective items, allowing customers to return or exchange them usually within 30 days, provided...
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How do I return or exchange a product?

Uniqlo offers a straightforward return and exchange process, allowing items to be returned within approximately thirty days if...
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Payment and Shipping

What payment methods does Uniqlo accept?

Uniqlo provides several payment methods for customers both online and in-store. Accepted forms include major credit cards like...
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Do you offer international shipping?

Uniqlo does provide international shipping, but details differ depending on the destination. They have online stores for...
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Can I purchase a gift card online?

Uniqlo allows customers to buy gift cards online, featuring various designs and values. These cards can be emailed or mailed...
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Sizing and Care

What is Uniqlo's sizing chart?

Uniqlo offers a detailed sizing chart to assist customers in selecting the right size for their clothing purchases. This chart...
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What are the care instructions for Uniqlo products?

Uniqlo emphasizes the importance of checking the care label on each garment, as care instructions vary by material. Generally,...
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Discounts and Promotions

Are there any discounts or promotions available?

Uniqlo frequently offers various discounts and promotions throughout the year for both new and returning customers. These can...
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Does Uniqlo have a student discount program?

Uniqlo does not have a dedicated student discount program, but they do have various sales and promotions throughout the year....
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Membership and Services

What is Uniqlo's membership program?

Uniqlo's membership program offers free enrollment, allowing customers to earn points on purchases that can be redeemed for...
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Does Uniqlo offer alterations?

Uniqlo generally does not provide alteration services at their stores, focusing instead on a wide range of well-fitting...
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Are there any collaborations or limited editions available?

Uniqlo regularly collaborates with various designers and artists to produce limited edition collections with unique designs and...
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Does Uniqlo offer alterations?

Uniqlo generally does not provide alteration services at their stores, focusing instead on a wide range of well-fitting...
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We look to the Uniqlo issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Uniqlo issues reported to GetHuman
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