How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Uniqlo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-5, Then follow prompts
Here is how our research team describes the way the Uniqlo phone system greets you: Thank you for calling Uniqlo. We understand that your time is important, so we have improved our FAQ site for you. Not only can you better browse our articles for all of your top concerns, but you can also request additional help through our chat bot. If you would like to receive a link to our FAQ site via SMS text, please press 0 now. Returns or exchanges Press 1. For assistance with a delivery inquiry, press 2. For support with an existing order are placing a new order, press 3. For general product inquiries, such as availability or to provide general feedback, press 4. For assistance with your in store purchase or visit Press 5.
Below are some clips we've found from Uniqlo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Uniqlo.
Due to the high volume of inquiries we are currently receiving, we are experiencing longer wait times for our phone service.
If you would like a quicker response, please access our chatbot through FAQ page to be able to speak with a live agent.
Please press zero to receive an SMS text message with a direct link to our FAQ page.
We appreciate your patience, and thank you for shopping at Uniqlo.
If you would like to be assisted by an agent, please remain on the line.
For assistance with returns or exchanges, please press one."
Excerpt from a call with Uniqlo
Thursday, January 4, 2024 5:22 PM
The first phone menu
"Thank you for calling Uniqlo.
We understand that your time is important, so we have improved our FAQ site for you.
Not only can you better browse our articles for all of your top concerns, but you can also request additional help through our chatbot.
If you would like to receive a link to our FAQ site via SMS text, please press zero now.
For assistance with returns or exchanges, please press one.
For assistance with a delivery inquiry, press two."
Excerpt from a call with Uniqlo
Wednesday, April 3, 2024 6:51 PM
After you press 1
"For support with an existing order or placing a new order, press three.
For information on our return policies and procedures, press one."
Excerpt from a call with Uniqlo
Wednesday, April 3, 2024 6:51 PM
After you press 3
"To cancel or modify your order, press one.
To check order status, press two."
Excerpt from a call with Uniqlo
Tuesday, April 9, 2024 1:39 PM
What are the hours and when should I call?
Uniqlo operates the call center for this 855-486-4756 phone number Mon-Sun 9am-6pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 70 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Uniqlo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Uniqlo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Uniqlo is Sunday.The most busy day to call is Friday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 70 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Uniqlo is Tuesday.
Why call this Uniqlo number?
Below is a sample of recent calls to Uniqlo, and their purpose. Are any of these similar to the reason you are trying to call?
Order size issue return: "I trusted you guys, guided me wrong - need to return this."
- From a call lasting 16m 49s , Apr 3, 2024 7:04 PM
Return request for wrong size: "I bought two pairs of jeans based on your size recommendation, but they turned out to be too big, so I need to return them."
- From a call lasting 6m 15s , Apr 3, 2024 6:56 PM
Order inquiry: "I ordered on March eighteenth, do you need my order number?"
- From a call lasting 3m 33s , Apr 3, 2024 6:51 PM
Return policy inquiry: "Can I return online orders at the store or do I need to ship it back?"
- From a call lasting 4m 32s , Mar 14, 2024 10:21 PM
Return label verification: "I just wanna make sure I have the right label here because I printed out a bunch of return labels, and I'm not sure if this is the correct one for his coat."
- From a call lasting 4m 32s , Jan 11, 2024 3:06 PM
Order pickup authorization: "Trying to authorize a friend to pick up my online order."
- From a call lasting 8m 31s , Jan 10, 2024 10:59 PM
Return label request: "Can you send me the label?"
- From a call lasting 20m 5s , Jan 4, 2024 5:22 PM
Exchange for wrong size: "I have a gift from my oldest, dearest friend, Jackie, that's the wrong size, and I wanna get it in the right size."
- From a call lasting 15m 42s , Jan 4, 2024 5:17 PM
More Ways to Contact Uniqlo Customer Service
There are of course other ways to contact Uniqlo customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Uniqlo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Uniqlo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Uniqlo agent. This phone number is Uniqlo's best phone number because 2,016 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-486-4756 include and other customer service issues. Rather than trying to call Uniqlo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Uniqlo has 1 phone number. It's not always clear what is the best way to talk to Uniqlo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Uniqlo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Uniqlo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.