Western Digital Phone Number

Call Western Digital customer service faster with GetHuman

Customer service
  • Calls Western Digital's Customer Service department
  • The average hold time is 4m
  • The current wait is approximately 4m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:15am
  • Popular issues for this call center: Where to buy, Complaint, Technical support, Repairs, and Returns.
  • Reach a live Western Digital agent: Press 1, then 3, then 6.
  • What you hear when you call: For Western Digital, press 1. For Sandisk products, press 2."

Calling Western Digital Customer Care at 800-275-4932

Oct 19, 2023

This is the number for Western Digital's global customer service center, which also provides support for SanDisk, G-Technology and HGST. It's answered by an automated menu system with a notice that calls may be recorded and that they may collect your personal information. It also said that the number for the online store has changed and provided that number. After that, you have three menu options to choose from: Press one for Western Digital, G-Technology, and HGST products, two for SanDisk and SanDisk Professional products and three for online store support. 

I selected one for Western Digital. A recording informed me that legacy product support is only available online and listed several product lines this included. It then said that I may have to wait a while to speak with an agent on the phone, and if I'm using a smartphone, I can instead press one to be sent a chat link. Otherwise, I could stay on the line to speak with an agent. After waiting a few seconds, I was given options for RMA information, Western Digital and HGST product support, G-Technology product support or SanDisk Professional product support.

After selecting the Western Digital option, it took me to a recording that requested I have my hard drive serial number ready if calling about an unregistered product. It said to make sure all of my data is backed up, as the drive may be wiped as part of the troubleshooting process. I was put on hold to wait for an agent. On hold, it looped a couple of different recorded messages, both of which began by saying the only way to truly back up data is to save it on two separate physical devices. I was only on hold for about two minutes before an agent picked up.

The agent was polite and professional. He didn't offer much troubleshooting, though. It seems that they usually offer an RMA replacement for products under warranty and can't do much otherwise. My product is a few years out of warranty, so he suggested some basic troubleshooting, like resetting the hard drive. It definitely feels like an outsourced call center rather than tech support.

Going back to the main menu, selecting SanDisk takes you through a similar menu tree. As long as you stay on the line, it'll take you to a customer service representative. The third option for the online store takes you straight to a rep. I'm not sure if this is a different call center than the one with the previously listed new phone number.

Most people call Western Digital when having issues with one of their products. If you still need help after calling, you can find support on their website. There, you can check if your product is under warranty, submit an RMA request, read knowledge base articles, ask questions on their user forums or chat with an agent. It's refreshingly easy to reach a human on the phone, but their website is a great resource as well.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

my passport not working on my macbook pro
SanDisk USB drives write only
I need to speak to a person about an RMA issue, extend my return window due to this iss...
My book isn't working
Hard drive does not start.
SanDisk **GB Extreme microSDHC UHS-I Memory Card* is this card FAT** or exFAT?
Hi, I'm living pinewood block -B at *****, in Hiranandani township located close to Sir...
wd sn***x M* is not detected in bios (MSI x***e pro wifi)
having a problem updating my firmware
External hard drive compatibility issue
I am not able to see the contents of my drive
I've been waiting * months for a warranty drive. I want my drive back.
Hello,*I found on a WD site an PR**** **TB NAS Device priced at £ *,***.** cost, since...

Western Digital Customer Phone Number 800-275-4932 - Stats

Phone number to dial800-275-4932
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Average wait4 minutes
Current wait4 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, twitter
Quality of communication93%
Quality of help93%
Customer votes728
Information last updatedWed Nov 29 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

Western Digital's Best Toll-Free/800 Customer Phone Number

This is Western Digital's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Western Digital agent. This phone number is Western Digital's Best Phone Number because 1,968 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-275-4932 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Western Digital first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Western Digital has 2 phone numbers. It's not always clear what is the best way to talk to Western Digital representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Western Digital?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Western Digital. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

More Toll-free & Customer Numbers

Corporate Offices949-672-7000

Beyond the Phone Number

There are other ways to get in touch with Western Digital, including their website / help desk and their Twitter handle. Visit our Western Digital Customer Service page for more information.
Western Digital Customer ServiceWestern Digital Call-back Service

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