Western Digital Corporate Offices

Phone Number & Getting a Rep

Western Digital Corporate Offices number

Calls Corporate Offices·See main phone number & contact info

How do I talk to a human at this Western Digital number?

A:Do nothing and wait for operator

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to Western Digital Corporate Offices?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Wednesday.

All Western Digital customer service contact information

This is the #2 most popular Western Digital phone number out of 2. Click above to go back to the main customer service number and other contact information, including Western Digital email addresses, twitter handles, and live chat options.

More Western Digital Customer Phone Numbers

Customer Service

Main phone number · Toll-free · 24 hours, 7 days · Press 1, then 3, then 6. · For Western Digital, press 1. For Sandisk products, press 2."

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Western Digital phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Do nothing and wait for operator
Here is how our research team describes the way the Western Digital phone system greets you: From a digital phone, you can dial your extension at any time or for a directory of extensions, press 4. Otherwise, hold for an operator.

What are the hours and when should I call?

Western Digital operates the call center for this 949-672-7000 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 328 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Western Digital phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Western Digital staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Western Digital is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 328 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call Western Digital is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Western Digital staffs the call center well on Friday.

Calling this Western Digital Customer Number

Christian Allen is the editor / author responsible for this content.
Oct 16, 2023

Calling Western Digital Corporation is a frustrating and confusing experience. The automated message makes it seem like it's going to connect you to a live agent, but this doesn't actually happen. Instead, you get shuffled around from directory to directory, and if you don't choose an option swiftly, you're sent to a general voicemail line that doesn't even indicate who you're recording a message for or when they'll get back to you. For a major company, the phone service is very minimal and doesn't instill faith in the user. 

It's even more confusing because the are dozens of reasons why people might call Western Digital. As an IT consultant, I was calling them to talk about a hard drive issue, but people might be calling about sales information or billing for their digital software. The directory even includes options for investor relations and HR, so you'd expect customer service to be present. 

When I first called, an automated voice greeted me with, "Hello, and thank you for calling Western Digital Corporation. If you know your party's extension, press 1. For product support and sales information, press 2. To reach our HR department, press 3. To reach the billing and accounting department, press 4. To reach our news and public news department, press 5. For investor relations, press 6. For general inquiries, press 7. 

I found out quickly not to wait until the bottom of the list. If you don't choose an option before the list is over, then it makes you leave a message. However, the message system doesn't work either. It took me two attempts to press 7 quickly enough to get to the next step. 

However, despite stating that the option was for general inquiries, it told me to go to a website and didn't allow me to talk to someone. A recorded message stated, "To submit a general inquiry or find information not listed in the menu, complete a form on the internet at https://www.westerndigital.com/company/contact-us." Then the same message played asking me to leave a message. 

That wasn't useful, so I tried a second time, but this time I pressed 2 for product support. I got a different message that said, "Welcome to our product support and sales information menu. For support on Western Data, HGSTV, San Desk, and San Desk Professional consumer products, press 1. For support on Western Digital and San Desk data center platform products, press 2. For product security-related concerns email psirt@wdc.com

This time I pressed 1, and it said, "Wait while I transfer you a call." I got excited for a second, but then it "Sorry this number did not answer" and cycled me back. I will have to go online and look at support options because clearly this phone number won't work. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
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