WestJet Customer Service

Phone Number & Contact Info

WestJet's Best Phone Number

Toll-free·Calls Customer Service·Most popular WestJet number

How do I talk to a live human at WestJet?

A:Must choose an option 1-7.

Does WestJet offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this WestJet phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-7.
Here is how our research team describes the way the WestJet phone system greets you: Flight status, press 1. Existing reservations, flight general inquiries, or to talk to an agent, press 2. Book a new flight, press 3. All WestJet package bookings, press 4. If you are a travel agent, press 5. To reach the accessible travel team, press 6. To check the balance of your gift card, press 7.
Below are some clips we've found from WestJet's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"For calling WestJet. For English, press one. Your call will be recorded for business analysis and quality assurance. Please choose one of the following options. To check the status of a flight, press one. For general travel inquiries, changes to your flight reservation, or the WestJet rewards program, press two."
Excerpt from a call with WestJet
Tuesday, January 16, 2024 9:52 PM

What are the hours and when should I call?

WestJet operates the call center for this 888-937-8538 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 499 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this WestJet phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like WestJet staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call WestJet is Saturday. The most busy day to call is Monday, which averages 111% more phone calls by comparison. Again, this is based on a sample of 499 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call WestJet

In summation, the best day to call WestJet is Thursday.

Why Customers Call WestJet

If you have time to do a bit of reading before you call WestJet, we recommend you read over some of our problem-specific articles.

What is WestJet's baggage policy?

WestJet's baggage policy allows passengers to transport one carry-on bag and one personal item free of charge. The carry-on bag must meet the specified dimensions and fit in the overhead bin, while the personal item should fit under the seat in front of them. Checked baggage fees vary depending on the fare type and destination. Guests are encouraged to check the WestJet website for detailed baggage guidelines and fees specific to their itinerary. Additionally, WestJet offers several baggage services such as checked baggage delivery, excess baggage, and sports equipment transportation. These services may have additional fees and restrictions. WestJet prioritizes providing clear and transparent baggage policies to ensure a seamless travel experience for all passengers.

What is WestJet's policy on delayed or cancelled flights?

WestJet understands that delays and cancellations can be frustrating for our passengers and we strive to provide utmost support during such situations. Our policy ensures that passengers affected by flight delays or cancellations are accommodated appropriately. In the event of a delay or cancellation caused by circumstances within our control, we will make every effort to rebook passengers on our next available flight or help arrange alternative options. Additionally, eligible guests may be entitled to compensation, subject to specific conditions outlined in our policy. For delays or cancellations caused by factors beyond our control, like weather conditions, we will provide necessary assistance and support, however compensation may not be available. We recommend staying connected with us through our website, app, or customer service for up-to-date information on individual flight statuses and revised itineraries, ensuring your journey is as smooth as possible.

Does WestJet offer a frequent flyer program?

Yes, WestJet offers a frequent flyer program called WestJet Rewards. This program allows customers to earn WestJet dollars on eligible flights, vacation packages, and car rentals. These WestJet dollars can be redeemed towards the cost of future flights, vacations, upgrades, and other perks. The program has three tiers: Teal, Silver, and Gold, each offering additional benefits such as priority check-in, lounge access, and bonus WestJet dollars. Membership is free and open to anyone aged 18 or older. Additionally, WestJet Rewards members can earn and redeem miles with partner airlines in the oneworld alliance, enhancing their travel options and benefits. For further details, including how to enroll and earn WestJet dollars, visit the WestJet Rewards section on our website.

Top WestJet customer service problems

Click the link above to get answers to just about any WestJet customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to WestJet, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 45s , Jul 10, 2024 7:58 PM
: "undefined"
- From a call lasting 2m 47s , Jul 10, 2024 11:40 AM
: "undefined"
- From a call lasting 11s , Jul 9, 2024 7:26 PM
Issues with cancelled flight claim: "My canceled flight won't show up on the site so I can't submit my claim for compensation and vouchers."
- From a call lasting 39m 13s , Apr 2, 2024 1:01 PM
Issue with held flight: "I paid for it to be held yesterday but now it's not showing up when I try to pay today."
- From a call lasting 55m 26s , Mar 25, 2024 3:22 PM
Issue with travel bank: "Fifteen hundred dollars disappeared from our deceased mother's travel bank, causing distress."
- From a call lasting 88m 9s , Mar 4, 2024 7:20 PM
Flight change request: "I would like to be able to change if you can, because we wanna go in the same airplane."
- From a call lasting 49m 17s , Mar 2, 2024 3:26 PM
Seeking assistance with flight cancellation: "I'm very curious if you're able to help me in my situation just based off me not being able to speak with anybody in the last few days."
- From a call lasting 69m 24s , Jan 16, 2024 9:52 PM
Seat upgrade issue: "I'm trying to upgrade my seat, but the app is not allowing me to select a different seat for myself."
- From a call lasting 4m 51s , Jan 11, 2024 1:43 AM

More WestJet Customer Service Contacts

There are of course other ways to contact WestJet customer service besides the phone. Below we list the best ones, by medium.

WestJet Customer Help Desk / Web Support

westjet.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- WestJet customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is WestJet's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a WestJet agent. This phone number is WestJet's best phone number because 8,640 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-937-8538 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call WestJet first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, WestJet has 1 phone number. It's not always clear what is the best way to talk to WestJet representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for WestJet. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like WestJet. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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