WestJet Customer FAQ

You can modify your passport number by accessing your booking through our website or app. Look for the option to change your passenger details. It's essential to ensure all travel documents are accurate before your flight. If you need assistance with this process, refer to the guidance provided in the relevant sections of our site.

To book a seat for your son under two years old, you can do so during the flight booking process. If you prefer, you can also contact our customer service for assistance in making the reservation. Keep in mind that children under two years old can often travel on a parent's lap or in a car seat. It’s always best to confirm the specific policies related to lap infants and seating arrangements.

To add a lap baby to your flight ticket with WestJet, you can do so during the booking process. If you've already booked your ticket, you can update your booking by visiting the Manage Trips section on the WestJet website or app. Typically, a lap baby is a child under two years old who can sit on a parent's lap during the flight. There may be an additional fee for this service, and it's essential to notify WestJet in advance to ensure they have a seat available for your travel needs.

如果您需要取消航班并申请退款，请查看我们的退款政策。本公司通常要求乘客在在线管理预订中完成退款申请。请登录您的帐户并查找与取消和退款相关的选项。如果您在申请退款过程中遇到困难，当前最新的联系信息在您正在查看的页面上提供。

To reset your WestJet account password, go to the login page and click on the "Forgot password?" link. Follow the instructions by entering your email address associated with your account. You will receive an email with a link to reset your password. Follow the link and create a new password.