What is WestJet's policy on delayed or cancelled flights?

Asked a year ago
WestJet understands that delays and cancellations can be frustrating for our passengers and we strive to provide utmost support during such situations. Our policy ensures that passengers affected by flight delays or cancellations are accommodated appropriately. In the event of a delay or cancellation caused by circumstances within our control, we will make every effort to rebook passengers on our next available flight or help arrange alternative options. Additionally, eligible guests may be entitled to compensation, subject to specific conditions outlined in our policy. For delays or cancellations caused by factors beyond our control, like weather conditions, we will provide necessary assistance and support, however compensation may not be available. We recommend staying connected with us through our website, app, or customer service for up-to-date information on individual flight statuses and revised itineraries, ensuring your journey is as smooth as possible.
Jeff Whelpley is the editor / author responsible for this content.
Answered May 3, 2024

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