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What is WestJet's policy on delayed or cancelled flights?

Asked 2 years ago
WestJet's policy regarding delayed or cancelled flights is centered on providing assistance and options for affected passengers. When a flight is delayed, WestJet aims to keep travelers informed about the situation, the reasons for the delay, and the estimated time of departure. Timely updates can be found through various channels, such as the WestJet website and the mobile app. In the event of a cancellation, WestJet typically offers options such as rebooking on the next available flight to the same destination or providing a refund for the ticket. The specific options available to passengers may depend on the nature of the cancellation, including whether it was due to factors within WestJet’s control, such as operational issues, or reasons outside of their control, like weather conditions. WestJet understands that delays and cancellations can cause inconvenience, so they prioritize passenger care during these situations. This may include providing meal vouchers, accommodations, or transportation for affected travelers if the situation warrants it. It is important for passengers to check their flight status regularly on the WestJet website or mobile app to stay updated on any changes. Furthermore, WestJet advises passengers to review their specific fare rules and conditions, as these may influence the options available for rebooking or receiving a refund. For further details regarding their specific policies and procedures related to delayed or cancelled flights, it is beneficial to refer to the current information available on the WestJet website or to explore further resources provided by the airline.
Answered Jun 17th 2025

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