Vocalocity Customer Service

Phone Number & Contact Info

Vocalocity's Best Phone Number

Toll-free·Calls Customer Service·Most popular Vocalocity number

How do I talk to a live human at Vocalocity?

A:Press 2

Does Vocalocity offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 89 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

Vocalocity Customer Phone Numbers

Technical Support

Toll-free · 24 hours, 7 days · Calling this Vocalocity number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Vocalocity phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Below are some clips we've found from Vocalocity's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Vonage Business. If you know your party's extension, you can dial it at any time. Please listen carefully as our menu options have changed. For sales, press one. For customer care, including technical support, press two. For billing, press three. For marketing and Thank you for calling Vonage Business Cell department."
Excerpt from a call with Vocalocity
Wednesday, March 6, 2024 7:38 PM

The first phone menu

"Thank you for calling Vonage Business. If you know your party's extension, you can dial it at any time. Please listen carefully as our menu options have changed.
For sales, press one.
For customer care, including technical support, press two."
Excerpt from a call with Vocalocity
Wednesday, March 6, 2024 7:38 PM

What are the hours and when should I call?

Vocalocity operates the call center for this 877-862-2562 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vocalocity phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vocalocity staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Vocalocity is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Vocalocity

In summation, the best day to call Vocalocity is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Vocalocity number, but it is also the day with the shortest hold times.

Why Customers Call Vocalocity

If you have time to do a bit of reading before you call Vocalocity, we recommend you read over some of our problem-specific articles.

What is Vocalocity?

Vocalocity is a leading cloud-based business phone system provider that offers cost-effective and reliable VoIP solutions to businesses. With Vocalocity, companies can enjoy a fully integrated and feature-rich communication platform that enhances productivity and efficiency. Vocalocity's advanced calling features include auto attendants, voicemail to email, call forwarding, conference calling, and call screening, among others. The system combines traditional phone functionality with modern tools, such as instant messaging and video conferencing, enabling seamless collaboration among team members and remote workers. Vocalocity also offers flexible pricing packages, scalable solutions, and superb customer support. Whether you are a small business or a large enterprise, Vocalocity is the ideal communication solution that ensures exceptional call quality, enhances customer interactions, and improves overall business communication.

What is the pricing for Vocalocity?

The pricing for Vocalocity varies depending on the specific needs and requirements of a business. Vocalocity offers flexible pricing plans tailored to accommodate businesses of all sizes. For a detailed quote, interested individuals or organizations are encouraged to contact Vocalocity's sales team directly. The team will work closely with customers to assess their needs and provide a personalized pricing solution. Additionally, on the Vocalocity website, there is an option to request a demo, which can further assist in understanding the pricing structure and features offered. With Vocalocity's commitment to ensuring customer satisfaction, their pricing plans are designed to provide cost-effective solutions suitable for any business.

How does Vocalocity work?

Vocalocity is a cloud-based phone system that revolutionizes business communication. Its functionality is based on Voice over Internet Protocol (VoIP) technology, which allows voice data to be transmitted over the internet rather than traditional phone lines. Firstly, Vocalocity provisions a virtual phone number, which can be an existing number or a new one. Users can then choose their preferred devices, such as IP phones or softphones, to connect with the Vocalocity cloud. Once connected, Vocalocity provides a feature-rich platform for placing and receiving calls. Users have access to advanced call management features like call forwarding, call recording, and voicemail-to-email transcription. The system also enables seamless integration with other business applications such as CRM or helpdesk systems, boosting productivity. Vocalocity operates using a subscription model, which includes a robust support system. Their knowledgeable team assists with setup and ongoing support, ensuring a smooth and reliable communication system for businesses of all sizes.

Top Vocalocity customer service problems

Click the link above to get answers to just about any Vocalocity customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Vocalocity, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about free month offer: "I would like to know if Vocolocity still offers a free first month of service for new customers."
- From a call lasting 9m 7s , Mar 6, 2024 7:38 PM

More Vocalocity Customer Service Contacts

There are of course other ways to contact Vocalocity customer service besides the phone. Below we list the best ones, by medium.

Vocalocity Customer Help Desk / Web Support

vocalocity.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Vocalocity customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Vocalocity's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vocalocity agent. This phone number is Vocalocity's best phone number because 318 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-862-2562 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Vocalocity first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Vocalocity has 2 phone numbers. It's not always clear what is the best way to talk to Vocalocity representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Vocalocity. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vocalocity. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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