Vivint Phone Number

Calling Vivint customer service faster by GetHuman

800-216-5232
Customer service
877-227-7039
New Customers
Current Wait: 8 mins (2m avg)
Hours: 24 hours, 7 days; best time to call: 10:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 4. This is the best way to reach Customer Service.

Reasons customers like you called recently

My Vivint solar sign has peeled and needs replacing. It is my understanding there is n...
I am trying to fin out what my current bill is. It is usually sent to me by email on t...
need a new yard sign as ours has wore out
im trying to pay bill so i can log on app, but it will not let me pay bill. I can not s...
Could you tell me how to increase the recording length for the cameras? They cut off wa...
I am changing out a defective smart lock with a new one that you sent me. It is differe...
Cannot gem my android phone to ring when the doorbell is activated. In a previous cha...
I can’t deactivate my alarm system. I need to go to work. I press the red button to dea...
Connecting to home wifi
I just replaced the old batteries in our smoke detector. Now, we are getting an alert t...
How to change battery in room sensor??
Need to know how to set correct time. Can't find it on home panel.
need to cancel service ..sold house and need to stop paying
Afternoon,*I am writing to get the end date of my contract with Vivint Security. I do n...
I received a notice from the Utah State Tax Commission demanding the Form TC-**E conne...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Vivint's Phone-Based Customer Care

Vivint is a smart home automation and home security company that operates in the US and Canada. As one of the oldest and most respected home security and smart home companies, it is not surprising that Vivint receives a lot of customer service calls each and every day.

Why Do People Call Vivint Customer Support?

People call Vivint customer support for a range of reasons, including:

Starting new service, changing service or canceling service

Requesting a quote

Troubleshooting and technical support

Purchasing new devices

Billing issues and inquiries

Scheduling estimates and installation

Best Practices for Calling Vivint Customer Service

There are several things that you can do to help ensure that your call to Vivint customer service is handled quickly and professionally:

Ensure that you are calling the correct number. Like many large companies, Vivint has multiple divisions and each has its own customer service department. For example, you'll want to make sure that you call the correct number for the country that you are in. In addition, Vivint has different numbers for estimates, solar energy sales, and technical support.

Before calling, make sure that you have relevant documentation in front of you. This might include order confirmations, service contracts, warranties, make and model numbers of devices, billing statements and any previous correspondence between you and Vivint regarding your current situation.

Have some way of taking notes during your call. Call notes can be very helpful if you need to speak to more than one person about your situation, or you have to escalate your case.

How do Consumers Feel About Calling Vivint Customer Service?

Vivint makes a point of investing in its customer service team and providing excellent training. As a result, consumers appear to be satisfied with the level of support that they receive and there are no discernible patterns of online or off-line complaints from customers regarding the care they receive from call center employees.

What Kind of Issues can a Vivint Customer Service Representative Resolve?

Vivint customer service representatives can resolve most issues that the company's customers have over the phone. These issues include initiating and changing service, billing issues and inquiries, providing technical support and troubleshooting and scheduling estimates and installation.

What Can't Be Resolved With a Call to Vivint Customer Service?

While a customer support agent can provide some troubleshooting and technical support services, there will be situations that require an in-person consultation with a technician or the repair of a device. A phone agent can assist in the process of getting a device repaired or scheduling an appointment, but cannot handle these more advanced issues over the phone.

Estimates and installation may be performed by third-party contractors who are authorized to provide Vivint services. In some cases, a phone representative for Vivint may have limited power to address issues that you might have with the third-party contractor.

If your home appliances or devices are incompatible with the Vivint service, a phone agent may be able to suggest a workaround, but cannot be held responsible for incompatibility with third-party products. In such cases, you may have to buy a new device or appliance or work with the manufacturer of the device or product to get it to work with your Vivint service.

What Should You Do If You Have an Unsuccessful Call with Vivint?

If you get off the phone with Vivint customer service and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.

First, review the notes that you took during your call. If you did not take call notes, jot down what you remember from the conversation. You may be able to discern an area of misunderstanding or miscommunication that impacted your first call.

Second, call back. Explain to the person who answers your call but this is your second call and describe what went wrong with your first call. You may also want to describe the resolution that you would prefer. This gives you and the agent a common goal to work toward. It may be that the second agent has more experience or a bit more training and will be in a better position to understand and address your problem.

If a second call doesn't work, try getting in touch with Vivint another way. One option is to use the company's live chat option. Another is to write out your concern in a letter and either fax it to the company or send it via postal mail. Some businesses take written communications more seriously than those delivered over the phone or electronically. If you do send a letter via postal mail, make sure that you send it with tracking so you'll know when it was received.

Customer Number 800-216-5232 - by the Numbers

Phone number to dial800-216-5232
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Navigate phone maze to a humanPress 4. This is the best way to reach Customer Service.
Average wait
Current wait8
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, email, chat, web
Quality of communication88%
Quality of help86%
Customer votes738
Information last updatedSat May 08 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Vivint's Best Toll-Free/800 Customer Phone Number

This is Vivint's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vivint agent. This phone number is Vivint's Best Phone Number because 11,076 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-216-5232 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Vivint we recommend you tell us what issue you are having and then possibly contact them via phone or email or chat or web. In total, Vivint has 5 phone numbers. It's not always clear what is the best way to talk to Vivint representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Vivint - by phone or otherwise

While 800-216-5232 is Vivint's best toll-free number, there are 8 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Vivint customers, is by calling their 877-227-7039 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 877-227-7039 for New Customers. If you think this information is inaccurate or know of other ways to contact Vivint please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Vivint.

What is GetHuman's Relationship to Vivint?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Vivint. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Boost Mobile Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Booking.com Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Boost Mobile or Booking.com. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Vivint Contact Info

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