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Vivint Customer Service

Phone Number & Contact Info

Vivint's Best Phone Number

800-216-5232
Toll-free·Calls Customer Service·Most popular Vivint number
Q:

How do I talk to a live human at Vivint?

A:Press 4. This is the best way to reach Customer Service.
Q:

Does Vivint offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

Vivint Customer Phone Numbers

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Vivint phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4. This is the best way to reach Customer Service.
Below are some clips we've found from Vivint's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thank you for calling Vivint.
We are experiencing higher than normal call volumes.
We appreciate your patience. Please enter the ten digit phone number associated with your account."
Excerpt from a call with Vivint
Friday, May 10, 2024 3:13 AM

They may ask you to enter information with the dial pad

"Thank you for calling Vivint. We are experiencing unusually high call volumes at this time.
Please visit support dot vivint dot com for product help or other tips and tricks for your smart home system.
Please enter the ten digit phone"
Excerpt from a call with Vivint
Sunday, January 28, 2024 2:33 AM

What are the hours and when should I call?

Vivint operates the call center for this 800-216-5232 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 105 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vivint phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vivint staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Vivint is Sunday. The most busy day to call is Monday, which averages 475% more phone calls by comparison. Again, this is based on a sample of 105 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Vivint

In summation, the best day to call Vivint is Friday.

Calling this Vivint Customer Number

Adam Goldkamp is the editor / author responsible for this content.
May 10, 2024

Vivint is a smart home automation and home security company that operates in the US and Canada. As one of the oldest and most respected home security and smart home companies, it is not surprising that Vivint receives a lot of customer service calls each and every day.

Why Do People Call Vivint Customer Support?

People call Vivint customer support for a range of reasons, including:

Starting new service, changing service or canceling service

Requesting a quote

Troubleshooting and technical support

Purchasing new devices

Billing issues and inquiries

Scheduling estimates and installation

Best Practices for Calling Vivint Customer Service

There are several things that you can do to help ensure that your call to Vivint customer service is handled quickly and professionally:

Ensure that you are calling the correct number. Like many large companies, Vivint has multiple divisions and each has its own customer service department. For example, you'll want to make sure that you call the correct number for the country that you are in. In addition, Vivint has different numbers for estimates, solar energy sales, and technical support.

Before calling, make sure that you have relevant documentation in front of you. This might include order confirmations, service contracts, warranties, make and model numbers of devices, billing statements and any previous correspondence between you and Vivint regarding your current situation.

Have some way of taking notes during your call. Call notes can be very helpful if you need to speak to more than one person about your situation, or you have to escalate your case.

How do Consumers Feel About Calling Vivint Customer Service?

Vivint makes a point of investing in its customer service team and providing excellent training. As a result, consumers appear to be satisfied with the level of support that they receive and there are no discernible patterns of online or off-line complaints from customers regarding the care they receive from call center employees.

What Kind of Issues can a Vivint Customer Service Representative Resolve?

Vivint customer service representatives can resolve most issues that the company's customers have over the phone. These issues include initiating and changing service, billing issues and inquiries, providing technical support and troubleshooting and scheduling estimates and installation.

What Can't Be Resolved With a Call to Vivint Customer Service?

While a customer support agent can provide some troubleshooting and technical support services, there will be situations that require an in-person consultation with a technician or the repair of a device. A phone agent can assist in the process of getting a device repaired or scheduling an appointment, but cannot handle these more advanced issues over the phone.

Estimates and installation may be performed by third-party contractors who are authorized to provide Vivint services. In some cases, a phone representative for Vivint may have limited power to address issues that you might have with the third-party contractor.

If your home appliances or devices are incompatible with the Vivint service, a phone agent may be able to suggest a workaround, but cannot be held responsible for incompatibility with third-party products. In such cases, you may have to buy a new device or appliance or work with the manufacturer of the device or product to get it to work with your Vivint service.

What Should You Do If You Have an Unsuccessful Call with Vivint?

If you get off the phone with Vivint customer service and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.

First, review the notes that you took during your call. If you did not take call notes, jot down what you remember from the conversation. You may be able to discern an area of misunderstanding or miscommunication that impacted your first call.

Second, call back. Explain to the person who answers your call but this is your second call and describe what went wrong with your first call. You may also want to describe the resolution that you would prefer. This gives you and the agent a common goal to work toward. It may be that the second agent has more experience or a bit more training and will be in a better position to understand and address your problem.

If a second call doesn't work, try getting in touch with Vivint another way. One option is to use the company's live chat option. Another is to write out your concern in a letter and either fax it to the company or send it via postal mail. Some businesses take written communications more seriously than those delivered over the phone or electronically. If you do send a letter via postal mail, make sure that you send it with tracking so you'll know when it was received.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Vivint

If you have time to do a bit of reading before you call Vivint, we recommend you read over some of our problem-specific articles.

How long is the warranty for Vivint products?

The warranty for Vivint products typically lasts for 120 days from the date of installation. This warranty covers any defects in materials or workmanship and provides free replacement or repair for the equipment. Additionally, Vivint offers an extended limited warranty for customers who have an active service agreement. This warranty extends coverage for an additional 24 months, making it a total warranty period of 27 months from the installation date. The extended warranty covers similar defects and includes free replacement or repair. It is important to note that certain limitations and exclusions may apply, and customers are encouraged to review the specific terms and conditions of the warranty for their products.

Does Vivint offer professional monitoring services?

Yes, Vivint offers professional monitoring services. With Vivint's professional monitoring, customers can rest assured that trained professionals are keeping an eye on their home or business 24/7. In the event of an emergency, such as a break-in, fire, or medical issue, Vivint's monitoring team will receive instant alerts and quickly contact the necessary emergency responders. This ensures a swift response and increases the overall safety and security of the property and its occupants. Vivint's professional monitoring services provide peace of mind, knowing that help is just a call away, even when the customer is unable to respond to an alarm or notification.

Is Vivint compatible with other smart home devices?

Yes, Vivint is designed to be compatible with other smart home devices. It integrates well with a wide range of popular devices, including thermostats, cameras, locks, lights, and more. Vivint uses a centralized control panel and smartphone app to unify and manage all connected devices, allowing users to control and monitor their entire smart home ecosystem from a single platform. Additionally, Vivint offers seamless integration with voice assistants like Amazon Alexa and Google Assistant, enabling convenient hands-free control of various smart home devices. This compatibility ensures that users can easily expand and customize their smart home setup with their preferred devices, creating a personalized and convenient smart home experience.

Top Vivint customer service problems

Click the link above to get answers to just about any Vivint customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Vivint, and their purpose. Are any of these similar to the reason you are trying to call?
Misunderstanding account name: "No, it's seventy eight thirty two."
- From a call lasting 4m 6s , Apr 5, 2024 11:26 PM
Schedule technician for doorbell: "I'm calling about my home system. I need a technician to fix my doorbell."
- From a call lasting 19m 43s , Mar 28, 2024 8:13 PM
Issues with security system: "My phone and my security unit is just gray, not letting me put security on in the home."
- From a call lasting 15m 54s , Mar 26, 2024 2:36 PM
Wi-Fi connectivity troubleshooting: "It's showing that it's not connected to my Wi-Fi when I put in my Wi-Fi information, it still shows that it's not connected."
- From a call lasting 15m 40s , Feb 9, 2024 11:44 PM
Troubleshooting thermostat connection: "I just need help getting my thermostat connected so I can control it from the app."
- From a call lasting 23m 34s , Jan 28, 2024 2:33 AM

More Vivint Customer Service Contacts

There are of course other ways to contact Vivint customer service besides the phone. Below we list the best ones, by medium.

Vivint Customer Service Live Chat

vivint.com - Customer Service
Click "Chat Support"
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Vivint provides this option.

Vivint Customer Email Addresses

support@vivint.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Vivint will reply our your email.

Vivint Customer Help Desk / Web Support

vivint.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Vivint customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Vivint's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vivint agent. This phone number is Vivint's best phone number because 11,076 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-216-5232 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Vivint first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or chat or web. In total, Vivint has 2 phone numbers. It's not always clear what is the best way to talk to Vivint representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Vivint. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vivint. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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