Vivint Phone Number

Call Vivint customer service faster with GetHuman

Customer service
  • Calls Vivint's Customer Service department
  • The average hold time is 2m
  • The current wait is approximately 6m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:15am
  • Popular issues for this call center: Where to buy, Complaint, Technical support, Repairs, and Returns.
  • Reach a live Vivint agent: Press 4. This is the best way to reach Customer Service.

The Editor's Notes on Vivint's Phone-Based Customer Care

Dec 1, 2023

Vivint is a smart home automation and home security company that operates in the US and Canada. As one of the oldest and most respected home security and smart home companies, it is not surprising that Vivint receives a lot of customer service calls each and every day.

Why Do People Call Vivint Customer Support?

People call Vivint customer support for a range of reasons, including:

Starting new service, changing service or canceling service

Requesting a quote

Troubleshooting and technical support

Purchasing new devices

Billing issues and inquiries

Scheduling estimates and installation

Best Practices for Calling Vivint Customer Service

There are several things that you can do to help ensure that your call to Vivint customer service is handled quickly and professionally:

Ensure that you are calling the correct number. Like many large companies, Vivint has multiple divisions and each has its own customer service department. For example, you'll want to make sure that you call the correct number for the country that you are in. In addition, Vivint has different numbers for estimates, solar energy sales, and technical support.

Before calling, make sure that you have relevant documentation in front of you. This might include order confirmations, service contracts, warranties, make and model numbers of devices, billing statements and any previous correspondence between you and Vivint regarding your current situation.

Have some way of taking notes during your call. Call notes can be very helpful if you need to speak to more than one person about your situation, or you have to escalate your case.

How do Consumers Feel About Calling Vivint Customer Service?

Vivint makes a point of investing in its customer service team and providing excellent training. As a result, consumers appear to be satisfied with the level of support that they receive and there are no discernible patterns of online or off-line complaints from customers regarding the care they receive from call center employees.

What Kind of Issues can a Vivint Customer Service Representative Resolve?

Vivint customer service representatives can resolve most issues that the company's customers have over the phone. These issues include initiating and changing service, billing issues and inquiries, providing technical support and troubleshooting and scheduling estimates and installation.

What Can't Be Resolved With a Call to Vivint Customer Service?

While a customer support agent can provide some troubleshooting and technical support services, there will be situations that require an in-person consultation with a technician or the repair of a device. A phone agent can assist in the process of getting a device repaired or scheduling an appointment, but cannot handle these more advanced issues over the phone.

Estimates and installation may be performed by third-party contractors who are authorized to provide Vivint services. In some cases, a phone representative for Vivint may have limited power to address issues that you might have with the third-party contractor.

If your home appliances or devices are incompatible with the Vivint service, a phone agent may be able to suggest a workaround, but cannot be held responsible for incompatibility with third-party products. In such cases, you may have to buy a new device or appliance or work with the manufacturer of the device or product to get it to work with your Vivint service.

What Should You Do If You Have an Unsuccessful Call with Vivint?

If you get off the phone with Vivint customer service and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options.

First, review the notes that you took during your call. If you did not take call notes, jot down what you remember from the conversation. You may be able to discern an area of misunderstanding or miscommunication that impacted your first call.

Second, call back. Explain to the person who answers your call but this is your second call and describe what went wrong with your first call. You may also want to describe the resolution that you would prefer. This gives you and the agent a common goal to work toward. It may be that the second agent has more experience or a bit more training and will be in a better position to understand and address your problem.

If a second call doesn't work, try getting in touch with Vivint another way. One option is to use the company's live chat option. Another is to write out your concern in a letter and either fax it to the company or send it via postal mail. Some businesses take written communications more seriously than those delivered over the phone or electronically. If you do send a letter via postal mail, make sure that you send it with tracking so you'll know when it was received.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

I need help with my system connection
When my Vivint service was installed, I set up Auto Pay using my bank routing and accou...
Hello, I have a Vivint home security service. My issue is, I can't hear the doorbell u...
VIVINT ACCT NMBER ****** Neil Labadie, **** Goodwin Rod, Sparks, Nv ******I don't know...
After I signed up for your services I received I believe the contract in the mail and o...
Chat with someone about my appointment on Wednesday
Poor installation of equipment and equipment that is not necessarily required
I need to speak to a person!!!! my alarm has gone off * times in the last month. I need help
We signed with Vivint on June *, ****. We were told someone would come back in * weeks...
Got a message from Discover Card that they denied your payment due to expired experatio...
I need a new yard sign
My insurance company is requesting a “home alarm certificate” in order to continue a di...
I am very tired of receiving a notice that my account is past due. The balance is...
moved to an apartment with existing vivint need to set it up. ASAP. idk why tf they wou...
This issue is for your security dept. I had a person come to my home May **, saying he...

Vivint Customer Phone Number 800-216-5232 - Stats

Phone number to dial800-216-5232
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Average wait2 minutes
Current wait6 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, chat, web
Quality of communication83%
Quality of help91%
Customer votes707
Information last updatedWed Dec 06 2023 10:00:00 GMT+0000 (Coordinated Universal Time)

Vivint's Best Toll-Free/800 Customer Phone Number

This is Vivint's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vivint agent. This phone number is Vivint's Best Phone Number because 11,076 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-216-5232 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Vivint first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or chat or web. In total, Vivint has 4 phone numbers. It's not always clear what is the best way to talk to Vivint representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Vivint?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Vivint. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

There are other ways to get in touch with Vivint, including live chat and email and their website / help desk. Visit our Vivint Customer Service page for more information.
Vivint Customer Service

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