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Vivint Customer FAQ

Top Answers & How-to Guides

What is Vivint's Phone Number?

The question we are asked most often is about how to talk to Vivint customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is Vivint compatible with other smart home devices?

Yes, Vivint is designed to be compatible with other smart home devices. It integrates well with a wide range of popular devices, including...
Ask any question you have about Vivint customer service, get an answer now.

Recent Vivint Customer Questions

looking to return an outdated piece of equipment, a door lock to vivent, what is the address

We recommend getting in touch with Vivint's customer service directly for specific return instructions. Due to privacy and security considerations, it's best that we don't share the return address here. Each return situation may vary, so direct contact with Vivint will ensure you receive the correct information. Return situations usually depend on your specific situation and may vary based on issues like whether you're within warranty period, if you're under contract, or simply if the equipment is outdated.
Asked Mar 27, 2024 1:34 PM

Help me with my Vivint customer service issue

Features

What features does Vivint offer for home automation?

Vivint offers a comprehensive range of features for home automation. Their system includes state-of-the-art technology to seamlessly...

Control

Can I control my Vivint system from my smartphone?

Yes, you can control your Vivint system from your smartphone. Vivint offers a convenient mobile app that allows you to remotely access...

Contracts

Do I need to sign a contract for Vivint services?

Yes, in order to utilize Vivint's services, customers are required to sign a contract. The contract ensures that customers commit to...

Maintenance

What happens if my Vivint equipment breaks or stops working?

If your Vivint equipment breaks or stops working, you don't have to worry. Vivint offers a comprehensive warranty on all its equipment,...

Warranty

How long is the warranty for Vivint products?

The warranty for Vivint products typically lasts for 120 days from the date of installation. This warranty covers any defects in materials...

Add-Ons

Can I add additional devices to my Vivint system?

Yes, you can add additional devices to your Vivint system. Vivint offers a range of smart home devices including cameras, doorbell...

Pricing

How much does a Vivint security system cost?

The cost of a Vivint security system varies depending on several factors such as the equipment chosen, the level of monitoring service,...

Monitoring

Does Vivint offer professional monitoring services?

Yes, Vivint offers professional monitoring services. With Vivint's professional monitoring, customers can rest assured that trained...

Transfer

What happens if I move to a new home? Can I transfer my Vivint system?

Yes, you can transfer your Vivint system to your new home. Vivint understands that life happens, and they have made it easy for you...

Compatibility

Is Vivint compatible with other smart home devices?

Yes, Vivint is designed to be compatible with other smart home devices. It integrates well with a wide range of popular devices, including...
We look to the Vivint issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Vivint issues reported to GetHuman
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