How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Virginia Natural Gas phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4 at the first menu, then you must choose an option 1-3.
Here is how our research team describes the way the Virginia Natural Gas phone system greets you: gas leaks, press 1, billing or payments, press 3, start, stop or reconnect, or appointment status, press 3, underground lines located, press 811, for anything else, press 4
Below are some clips we've found from Virginia Natural Gas's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"To report a gas leak, say emergency now.
If you are calling about a gas leak, carbon monoxide, gas outage, or smell gas, press or say one."
Excerpt from a call with Virginia Natural Gas
Friday, March 8, 2024 1:03 AM
What are the hours and when should I call?
Virginia Natural Gas operates the call center for this 866-229-3578 phone number Mon-Fri 7am-8pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 551 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Virginia Natural Gas phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Virginia Natural Gas staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Virginia Natural Gas is Monday.The most busy day to call is Friday.Again, this is based on a sample of 551 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Virginia Natural Gas is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this Virginia Natural Gas number, but it is also the day with the shortest hold times.
More Ways to Contact Virginia Natural Gas Customer Service
There are of course other ways to contact Virginia Natural Gas customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Virginia Natural Gas will reply our your email.
Use the link to connect with customer service through Twitter
Virginia Natural Gas, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Virginia Natural Gas customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Virginia Natural Gas's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Virginia Natural Gas agent. This phone number is Virginia Natural Gas's best phone number because 3,306 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-229-3578 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Virginia Natural Gas first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email or twitter. In total, Virginia Natural Gas has 1 phone number. It's not always clear what is the best way to talk to Virginia Natural Gas representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Virginia Natural Gas. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Virginia Natural Gas. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.