Virginia Natural Gas Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Virginia Natural Gas?
Q:
Does Virginia Natural Gas offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-8pm EST. The least busy day is Tuesday, and the most busy day is Friday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Virginia Natural Gas below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Virginia Natural Gas phone number to document the phone system.
Here is how our research team describes the way the Virginia Natural Gas phone system greets you: gas leaks, press 1, billing or payments, press 3, start, stop or reconnect, or appointment status, press 3, underground lines located, press 811, for anything else, press 4
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4 at the first menu, then you must choose an option 1-3.
Below are some clips we've found from Virginia Natural Gas's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"To report a gas leak, say emergency now.
If you are calling about a gas leak, carbon monoxide, gas outage, or smell gas, press or say one."
Excerpt from a call with Virginia Natural Gas
Friday, March 8, 2024 1:03 AM
What are the hours and when should I call?
Virginia Natural Gas operates the call center for this 866-229-3578 phone number Mon-Fri 7am-8pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 551 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Virginia Natural Gas call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Virginia Natural Gas phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Virginia Natural Gas staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Virginia Natural Gas is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 551 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call Virginia Natural Gas
In summation, the best day to call Virginia Natural Gas is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Virginia Natural Gas number, but it is also the day with the shortest hold times.
Why Customers Call Virginia Natural Gas
If you have time to do a bit of reading before you call Virginia Natural Gas, we recommend you read over some of our problem-specific articles.
What are the average natural gas rates in Virginia?
The average natural gas rates in Virginia vary based on multiple factors, including the specific location and the chosen plan. Virginia Natural Gas offers various rate options, such as fixed-rate and variable-rate plans, to cater to different customers' needs. Fixed-rate plans provide a set price per therm for a predetermined duration, ensuring price stability for the duration of the contract. On the other hand, variable-rate plans offer rates that can fluctuate based on market conditions. To obtain accurate information about the current average natural gas rates, customers can visit Virginia Natural Gas' website or contact their customer service. It is essential to compare and select the most suitable rate plan based on individual preferences and consumption patterns.
What are the payment options for my natural gas bill?
Virginia Natural Gas offers several convenient payment options for customers to pay their natural gas bill. Customers can choose to pay their bill online through the company's secure online payment portal. This option allows customers to make a one-time payment or set up automatic monthly payments for hassle-free bill payment. Another option is to pay by phone using a credit card or electronic check. Customers can also opt for a more traditional method by mailing a check or money order to the designated payment address. Furthermore, Virginia Natural Gas offers a budget payment plan for eligible customers, allowing them to spread their natural gas costs evenly over the year. With these various payment options, customers can choose the method that best suits their preferences and make payments easily and conveniently.
What are the steps to read my natural gas meter?
To read your natural gas meter, follow these simple steps. First, locate your meter, usually found near the gas line entrance or on an exterior wall. Next, carefully remove any debris or obstructions around the meter for easy access. Identify the measuring units displayed on the meter, such as cubic feet or therms. Read the dials or digital display from left to right, noting each number. If a dial pointer is between two numbers, write down the lower number. Record the readings in a log or take a photo for reference. Finally, subtract the previous reading from the current one to calculate your gas usage. Regular meter readings help track your consumption, enabling you to monitor and manage your natural gas usage effectively.
Top Virginia Natural Gas customer service problems
Click the link above to get answers to just about any Virginia Natural Gas customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Virginia Natural Gas Customer Service Contacts
There are of course other ways to contact Virginia Natural Gas customer service besides the phone. Below we list the best ones, by medium.
Virginia Natural Gas Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Virginia Natural Gas will reply our your email.
Virginia Natural Gas Customer Service on X (formerly Twitter)
Virginia Natural Gas, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Virginia Natural Gas Customer Help Desk / Web Support
As a last, sometimes only, resort- Virginia Natural Gas customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Virginia Natural Gas's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Virginia Natural Gas agent. This phone number is Virginia Natural Gas's best phone number because 3,306 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-229-3578 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Virginia Natural Gas first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email or twitter. In total, Virginia Natural Gas has 1 phone number. It's not always clear what is the best way to talk to Virginia Natural Gas representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Virginia Natural Gas. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Virginia Natural Gas. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.