Virginia Natural Gas Customer Service

Phone Number & Contact Info

Virginia Natural Gas's Best Phone Number

866-229-3578
Toll-free·Calls Customer Service·Most popular Virginia Natural Gas number
Q:

How do I talk to a live human at Virginia Natural Gas?

A:Press 4 at the first menu, then you must choose an option 1-3.
Q:

Does Virginia Natural Gas offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-8pm EST. The least busy day is Thursday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Virginia Natural Gas phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4 at the first menu, then you must choose an option 1-3.
Here is how our research team describes the way the Virginia Natural Gas phone system greets you: gas leaks, press 1, billing or payments, press 3, start, stop or reconnect, or appointment status, press 3, underground lines located, press 811, for anything else, press 4
Below are some clips we've found from Virginia Natural Gas's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"To report a gas leak, say emergency now. If you are calling about a gas leak, carbon monoxide, gas outage, or smell gas, press or say one."
Excerpt from a call with Virginia Natural Gas
Friday, March 8, 2024 1:03 AM

What are the hours and when should I call?

Virginia Natural Gas operates the call center for this 866-229-3578 phone number Mon-Fri 7am-8pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 551 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Virginia Natural Gas phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Virginia Natural Gas staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Virginia Natural Gas is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 551 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Virginia Natural Gas

In summation, the best day to call Virginia Natural Gas is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Virginia Natural Gas number, but it is also the day with the shortest hold times.

Why Customers Call Virginia Natural Gas

If you have time to do a bit of reading before you call Virginia Natural Gas, we recommend you read over some of our problem-specific articles.

What are the average natural gas rates in Virginia?

The average natural gas rates in Virginia vary based on multiple factors, including the specific location and the chosen plan. Virginia Natural Gas offers various rate options, such as fixed-rate and variable-rate plans, to cater to different customers' needs. Fixed-rate plans provide a set price per therm for a predetermined duration, ensuring price stability for the duration of the contract. On the other hand, variable-rate plans offer rates that can fluctuate based on market conditions. To obtain accurate information about the current average natural gas rates, customers can visit Virginia Natural Gas' website or contact their customer service. It is essential to compare and select the most suitable rate plan based on individual preferences and consumption patterns.

Top Virginia Natural Gas customer service problems

Click the link above to get answers to just about any Virginia Natural Gas customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Virginia Natural Gas Customer Service Contacts

There are of course other ways to contact Virginia Natural Gas customer service besides the phone. Below we list the best ones, by medium.

Virginia Natural Gas Customer Email Addresses

G2VNGCustomerCare@southernco.com - Customer Service
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Virginia Natural Gas will reply our your email.

Virginia Natural Gas Customer Service on X (formerly Twitter)

twitter.com/VaNaturalGas - Customer Service
Use the link to connect with customer service through Twitter
Virginia Natural Gas, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Virginia Natural Gas Customer Help Desk / Web Support

virginianaturalgas.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Virginia Natural Gas customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Virginia Natural Gas's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Virginia Natural Gas agent. This phone number is Virginia Natural Gas's best phone number because 3,306 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-229-3578 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Virginia Natural Gas first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email or twitter. In total, Virginia Natural Gas has 1 phone number. It's not always clear what is the best way to talk to Virginia Natural Gas representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Virginia Natural Gas. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Virginia Natural Gas. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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