Virgin Active Customer Service

Phone Number & Contact Info

Virgin Active's Best Phone Number

0207 717 9000
Calls Customer Service·Most popular Virgin Active number

How do I talk to a live human at Virgin Active?

A:Calling this Virgin Active number should go right to a real human being

Does Virgin Active offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm EST. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Virgin Active phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Virgin Active number should go right to a real human being
In fact, much of this information on this page is superfluous because this Virgin Active phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Virgin Active operates the call center for this 0207 717 9000 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of NaN calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Virgin Active phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Virgin Active staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Virgin Active is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of NaN calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Virgin Active

In summation, the best day to call Virgin Active is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Virgin Active staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Virgin Active

If you have time to do a bit of reading before you call Virgin Active, we recommend you read over some of our problem-specific articles.

What are the facilities provided at Virgin Active?

At Virgin Active, members have access to a diverse range of top-notch facilities and amenities to enhance their fitness journey. Our well-equipped gyms boast state-of-the-art cardio and strength training equipment, enabling members to tailor their workouts to their specific needs. We offer a variety of group exercise classes led by certified instructors, including yoga, dance, cycling, and more. For those seeking relaxation, our luxurious spas and saunas provide the perfect escape. Additional facilities include swimming pools for both leisure and fitness, advanced indoor and outdoor racquet sports courts, and dedicated spaces for functional training. Members can also benefit from personalized training programs and guidance from our skilled trainers. At Virgin Active, we prioritize your well-being and offer an all-encompassing fitness experience.

Are personal trainers available at Virgin Active?

Yes, Virgin Active provides personal trainers to enhance your fitness journey. Our qualified and experienced personal trainers are here to guide and support you in reaching your health and fitness goals. They are available to offer personalized workout plans, tailored to your specific needs and preferences. Our trainers can help improve your technique, provide motivation, and ensure you maximize your workouts. Whether you are a beginner or seasoned athlete, our trainers are equipped to assist individuals of all fitness levels. With their expertise, you can gain confidence, push your limits, and achieve meaningful results. At Virgin Active, we are committed to providing you with the necessary resources to achieve your fitness objectives.

Can I bring a guest with me to Virgin Active?

Yes, as a Virgin Active member, you can bring a guest with you. We encourage our members to share their fitness journey with others and motivate them towards a healthier lifestyle. Each member is entitled to bring one guest per visit, subject to availability and club capacity. To ensure a smooth experience, we kindly request that you pre-book your guest's visit through our online portal or by contacting our friendly staff. Please keep in mind that guests must be at least 18 years old and adhere to our terms and conditions during their visit. Don't miss the opportunity to enjoy the facilities and make progress together at Virgin Active.

Top Virgin Active customer service problems

Click the link above to get answers to just about any Virgin Active customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Virgin Active Customer Service Contacts

There are of course other ways to contact Virgin Active customer service besides the phone. Below we list the best ones, by medium.

Virgin Active Customer Email Addresses - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Virgin Active will reply our your email.

Virgin Active Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Virgin Active customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Virgin Active's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Virgin Active agent. This phone number is Virgin Active's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0207 717 9000 include Become a member, Cancel membership, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Virgin Active first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Virgin Active has 1 phone number. It's not always clear what is the best way to talk to Virgin Active representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Virgin Active. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Virgin Active. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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