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Virgin Active Customer FAQ

Top Answers & How-to Guides

What is Virgin Active's Phone Number?

The question we are asked most often is about how to talk to Virgin Active customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Virgin Active Customer Questions

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Personal Information Management

What is the process for updating my personal information?

To update personal information with Virgin Active, members should log into their account on the website and access the profile...
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Membership Information

What are the different membership options available?

Virgin Active provides a range of membership options including standard, premium, family, and short-term plans. Standard...
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What is the cancellation policy for membership?

Virgin Active's cancellation policy varies by membership type, typically requiring a minimum commitment of 12 to 18 months....
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Can I freeze my membership temporarily?

Virgin Active does allow members to temporarily freeze their memberships, accommodating breaks due to travel, health, or...
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What additional services or benefits are included with membership?

Virgin Active membership includes top-notch gym facilities for various workouts, access to diverse group classes, personal...
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Is there a trial membership option available?

Virgin Active does offer trial membership options that can differ by location and time. These trials provide a chance to try...
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Facilities and Amenities

What are the facilities provided at Virgin Active?

Virgin Active provides a wide array of fitness facilities, including advanced gym equipment, group exercise studios for various...
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Are there any age restrictions for using the facilities?

Virgin Active enforces age restrictions for safety, allowing those aged sixteen and older to use facilities independently....
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Is there a dress code for using the gym?

Virgin Active has guidelines for gym attire, recommending appropriate athletic wear that allows for comfort and movement....
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What amenities are available in the locker rooms?

Virgin Active gyms typically offer spacious lockers, private changing areas, showers with high-quality toiletries, hairdryers,...
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Guest and Training Policies

Can I bring a guest with me to Virgin Active?

Members of Virgin Active are generally allowed to bring guests to the gym, but specific rules regarding fees and guest...
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Are personal trainers available at Virgin Active?

Virgin Active provides personal training services at its gyms, staffed with certified trainers who offer tailored workout plans...
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What types of group classes are offered at Virgin Active?

Virgin Active provides a wide selection of group classes that accommodate various fitness levels and interests. Their offerings...
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We look to the Virgin Active issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Virgin Active issues reported to GetHuman

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