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HoverBoard Customer FAQ

Top Answers & How-to Guides

How do I Contact HoverBoard Customer Service?

The question we are asked most often is about how to talk to HoverBoard customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I ride a Hoverboard on uneven terrain?

Hoverboards are designed to work on relatively smooth surfaces, so riding on uneven terrain is not recommended. Uneven or rough terrain...
Ask any question you have about HoverBoard customer service, get an answer now.

Recent HoverBoard Customer Questions

I got the hoverboard hs-810 and it didn’t come with a charger. What charger can I use for it

If your HoverBoard HS-810 did not come with a charger, you need to purchase a specific charger for this model. Look for a charger that is compatible with HoverBoard HS-810, which is usually a 42V, 2A charger with a universal 3-prong connector. Ensure to purchase from a reputable supplier to avoid damaging your HoverBoard with an incompatible or low-quality charger.
Asked Mar 6, 2024 12:11 AM

I bought the hoverboard HS-810 today and it didn’t come with a charger. What’s the best charger for it

We're sorry your HoverBoard HS-810 did not come with a charger. It should normally include a compatible charger. However, if you need to purchase one, make sure to buy a charger specifically designed for the HS-810 model. Chargers ought to be inline with the hoverboard's battery requirements usually providing an output of 42V and 1.5A. Remember, using the correct charger will ensure the longevity of your hoverboard's battery life and overall performance. Avoid using a charger not suited for your model as it can cause possible damages or even safety concerns.
Asked Mar 6, 2024 12:01 AM

Help me with my HoverBoard customer service issue

Operation

How does a Hoverboard work?

A hoverboard, also known as a self-balancing scooter, works based on a combination of technology and physics. It utilizes a complex...

Specifications

What is the maximum weight limit for a Hoverboard?

The maximum weight limit for a Hoverboard typically varies between models and brands. However, most standard Hoverboards have a weight...

How much does a Hoverboard weigh?

A Hoverboard typically weighs between 20 to 30 pounds, depending on the model and brand. The weight can vary depending on the materials...

Battery

How long does the battery last on a Hoverboard?

The battery life of a Hoverboard is typically around 2 to 3 hours, depending on various factors. Factors such as the model, brand,...

What is the charging time for a Hoverboard?

The charging time for a Hoverboard varies depending on the brand and model. On average, it takes approximately 1-2 hours to fully charge...

Weather Resistance

Can I ride a Hoverboard in the rain?

No, it is not advisable to ride a Hoverboard in the rain. Hoverboards are not waterproof and exposing them to rain or any other form...

Safety

Are Hoverboards safe for children?

Hoverboards are generally safe for children as long as they are used responsibly and with proper precautions. However, it is important...

Speed

How fast can a Hoverboard go?

A Hoverboard can reach a maximum speed of around 10 to 12 miles per hour. However, the actual speed may vary depending on several factors...

Legality

Are Hoverboards legal to ride on public roads?

Hoverboards are generally not legal to ride on public roads. While hoverboards are a popular mode of personal transportation, they...

Terrain

Can I ride a Hoverboard uphill?

Yes, you can ride a Hoverboard uphill. However, the ability to ride uphill depends on several factors such as the power and torque...

Can I ride a Hoverboard on uneven terrain?

Hoverboards are designed to work on relatively smooth surfaces, so riding on uneven terrain is not recommended. Uneven or rough terrain...

Warranty

What is the warranty period for a Hoverboard?

The warranty period for a Hoverboard varies depending on the manufacturer and model. However, most reputable Hoverboard brands offer...
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HoverBoard issues reported to GetHuman
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