HoverBoard Customer FAQ

You can request a refund for your order if it has not been shipped. Please refer to the refund policy outlined on this page to understand the steps you need to take. There is a link to the most up-to-date contact information right here on this page, which you can use to initiate your refund request.

If your HoverBoard HS-810 did not come with a charger, you need to purchase a specific charger for this model. Look for a charger that is compatible with HoverBoard HS-810, which is usually a 42V, 2A charger with a universal 3-prong connector. Ensure to purchase from a reputable supplier to avoid damaging your HoverBoard with an incompatible or low-quality charger.

We're sorry your HoverBoard HS-810 did not come with a charger. It should normally include a compatible charger. However, if you need to purchase one, make sure to buy a charger specifically designed for the HS-810 model. Chargers ought to be inline with the hoverboard's battery requirements usually providing an output of 42V and 1.5A. Remember, using the correct charger will ensure the longevity of your hoverboard's battery life and overall performance. Avoid using a charger not suited for your model as it can cause possible damages or even safety concerns.