HoverBoard Customer Service Issues

I recently bought an Escooter from Hoverboard on August 24th, and got a text on August 31st saying my order (#UK1741) had been shipped. I received a tracking number (CE[redacted]37DE) which doesn't show up in DHL's system. After some back and forth with DHL today, I found out the Escooter hasn't even reached their depot in Germany as of 09.00am on September 6th. I'm very frustrated and just want to know what's happening. I don't have time for long processes, so I hope this gets resolved quickly.

Good afternoon, I obtained a new Powerboard Hoverboard two years ago as part of a recall from a previous order. The original cost was $[redacted]. My son, who was 10 at the time, purchased it with his own funds. After waiting seven months for the replacement, by the time it arrived, my son had lost interest. We stored it in the box until mid-January [redacted] when our younger son wanted to use it. It has only been used for about 3 hours in the last 2 months. When my husband attempted to charge it last night, the hoverboard made a loud explosion, emitted smoke, and the port became black and burnt his finger. We took it outside for safety concerns. Despite its minimal usage, it has never functioned properly since we acquired it. We intended to reserve it for our 9-year-old. I would like a refund for this product due to its poor performance. I can provide pictures if necessary. Any assistance you can provide would be greatly appreciated. I am thoroughly dissatisfied with the product and experience provided. Thank you, Keri M.

My son's Hover-1 Liberty is experiencing an issue with one of its wheels. It seems like the pad may be the problem as the wheel moves when it's not on, but does nothing when powered. Despite attempts to recalibrate it, the problem persists. Frustratingly, my son has only used it a few times, and it's essentially brand new. I have reached out to www.hover-1.com multiple times through email over the last two months, but have yet to receive a response. Since the hoverboard is still under warranty, I am eager to have it repaired promptly.

I submitted a ticket for my daughter's hoverboard back in December, which she never got to use. I provided all the requested information, including an online receipt copy, serial number, and pictures. However, I have not heard back from anyone or received any resolution. It's really disappointing for my daughter as this was her main Christmas gift. Given the amount spent on the hoverboard, I expected better customer service or at least a contact number. This situation is truly frustrating.

My wife and I ordered a hoverboard for our 6-year-old daughter to keep her entertained during the Covid-19 lockdown on May 14th. After receiving the shipping information and a thank you email, we never heard from the company again. Our daughter was heartbroken, and we were frustrated. When we finally got through to customer service, they promised it would be shipped out the following Monday. It's now June 22nd, and the website is unreachable. We feel scammed out of $[redacted] with no product delivered. This whole experience has been disappointing and unfair. It's a lesson to be cautious and find a more reputable seller. All we want is the hoverboard we paid for or a refund.

I bought 4 hoverboards for Christmas - 3 from Walmart and 1 from Best Buy. The children only started riding them in late April or early May. Unfortunately, 3 out of the 4 hoverboards are not working properly. Two of them show a red light as if they are charged, but they do not charge. The other one, bought from Best Buy, turns on but only moves in circles. I believe that 2 and a half months of use is not enough time for them to stop working. I was informed at the stores that there is only a 90-day return or exchange policy. Despite the late start in using them, I am hoping for a solution to exchange these malfunctioning boards for ones that work. Living in Wisconsin, the children eagerly waited all winter to ride them, and it’s disappointing that they are malfunctioning so soon.

I bought a scooter from Hoverboard on Nov 20 with order number HB6601. After receiving an email on Nov 22 confirming my order was "complete," I attempted to track it with a UPS label that had been created but not progressed. Tracking shows only the label creation with no subsequent progress. UPS hasn't received the package from Hoverboard for shipping. I am now seeking a refund of $65.97. I have been trying to communicate through email with Hoverboard support but faced delayed responses. On the last contact, I was directed to Route due to purchasing Route protection, only to find Route equally unhelpful with a challenging website experience.