Verizon Billing Customer Service

Phone Number & Contact Info

Verizon Billing's Best Phone Number

Toll-free·Calls Customer Service·Most popular Verizon Billing number

How do I talk to a live human at Verizon Billing?

A:Press 0 and enter your 10-digit phone number

Does Verizon Billing offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sat 8am-7pm, Sun 8am-5pm EST. The least busy day is Sunday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 8 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

Verizon Billing Customer Phone Numbers


Toll-free · 24 hours, 7 days · Don't press anything, just remain on the line until you are transferred. · Sales Department - To get started, I will need your phone number or account number.

FiOS Internet Billing

Toll-free · 24 hours, 7 days · Press 0 for FiOS Internet Billing. · Sales Department - To get started, I will need your phone number or account number.

Business Accounts Billing

Toll-free · 24 hours, 7 days · Press number for your language · To get started, I will need your phone number or account number.

New Wireless Customers

Toll-free · Mon-Fri 9am-5pm EST · Press 1 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Verizon Billing phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 and enter your 10-digit phone number
Here is how our research team describes the way the Verizon Billing phone system greets you: Starting with the area code, please say or enter the Verizon number you are calling about.
Below are some clips we've found from Verizon Billing's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Welcome to Verizon. I'm the Verizon assistant.
Verizon and our partners may record or monitor this call for quality, systems training, and personalization.
Starting with the area code, please say or enter the Verizon Wireless number you're calling about."
Excerpt from a call with Verizon Billing
Thursday, June 27, 2024 3:51 PM

They may ask you to enter information with the dial pad

"If you're not yet a customer
Is that correct?
Please say enter your account PIN."
Excerpt from a call with Verizon Billing
Friday, January 12, 2024 11:28 PM

They may ask you to say or enter information

"If you're not yet a customer, press pound. Your number must be ten digits. Please try again.
One moment, please.
Please say or enter your account PIN."
Excerpt from a call with Verizon Billing
Wednesday, June 26, 2024 7:37 PM

What are the hours and when should I call?

Verizon Billing operates the call center for this 800-922-0204 phone number Mon-Sat 8am-7pm, Sun 8am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 229 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon Billing phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon Billing staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Verizon Billing is Sunday. The most busy day to call is Friday, which averages 571% more phone calls by comparison. Again, this is based on a sample of 229 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Verizon Billing

In summation, the best day to call Verizon Billing is Thursday.

Why Customers Call Verizon Billing

If you have time to do a bit of reading before you call Verizon Billing, we recommend you read over some of our problem-specific articles.

What payment options are available for Verizon bills?

Verizon offers multiple convenient payment options to make bill payment hassle-free. Customers can choose to pay their bills online through the Verizon website or app using a debit or credit card. Additionally, automatic bill payment can be set up, deducting the amount from the preferred bank account or card automatically every month. Another option is paying in person at a Verizon Wireless store or authorized payment location. Payments can also be made through the mail or over the phone using a debit or credit card. For customers who prefer a cash payment, there is the option to use the Bill Payment Kiosk located in select Verizon Wireless stores. With these flexible payment options, Verizon ensures that customers can choose the method that suits them best.

Can I dispute a charge on my Verizon bill?

Yes, you can dispute a charge on your Verizon bill. If you notice an incorrect or unauthorized charge, you should promptly contact Verizon's customer service to resolve the issue. You can initiate the dispute either by phone or through the Verizon website. It is advisable to provide all relevant details, such as the specific charge in question, billing period, and any supporting documentation you may have. Verizon's customer service representatives will investigate the disputed charge and inform you of the resolution. If the charge is found to be incorrect, Verizon will credit your account accordingly. It's essential to address billing disputes promptly to ensure accurate billing and payment.

Can I set up automatic payments for my Verizon bill?

Yes, you can easily set up automatic payments for your Verizon bill. By enrolling in the Auto Pay feature, you can conveniently schedule monthly payments to be automatically deducted from your chosen payment method. This hassle-free service ensures that your bills are always paid on time, avoiding any potential late fees or disruptions in service. To set up Auto Pay, simply log in to your Verizon account online or through the My Verizon app. From there, navigate to the Billing tab and select the Auto Pay option. Follow the prompts to provide your payment details and set your preferred payment date. With automatic payments, you can enjoy a worry-free billing experience with Verizon.

Top Verizon Billing customer service problems

Click the link above to get answers to just about any Verizon Billing customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Verizon Billing, and their purpose. Are any of these similar to the reason you are trying to call?
Payment assistance: "I need help with making a payment on my account."
- From a call lasting 6m 2s , Jul 9, 2024 11:33 PM
Purpose unclear: ""
- From a call lasting 4m 6s , Jun 27, 2024 3:51 PM
Issue with bill payment: "It's taking me four hours to get to a live person and it will not let me pay my bill online."
- From a call lasting 19m 48s , May 8, 2024 10:41 PM
Requesting bill and payment: "I need to make a payment every month but never received a bill, can you please send me one?"
- From a call lasting 30m 14s , May 5, 2024 2:05 PM
Clarifying phone bill charges: "I'm trying to find out exactly what I'm paying each month for and seeing some charges I don't understand."
- From a call lasting 50m 56s , Mar 24, 2024 4:06 PM
Billing inquiry: "I would like to check my bill."
- From a call lasting 5m 33s , Mar 21, 2024 6:48 PM
Setting up autopay: "I'm trying to set up autopay on my account."
- From a call lasting 16m , Mar 18, 2024 4:06 PM
Updating autopay card: "I am trying to put a new card number in for billing every month."
- From a call lasting 17m 11s , Mar 14, 2024 7:29 PM
Change auto billing card: "I need to update my card for auto billing on my account."
- From a call lasting 2m 45s , Mar 14, 2024 6:43 PM
Service not restored: "I paid, but service is still disconnected."
- From a call lasting 6m 2s , Feb 17, 2024 4:13 PM

More Verizon Billing Customer Service Contacts

There are of course other ways to contact Verizon Billing customer service besides the phone. Below we list the best ones, by medium.

Verizon Billing Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Verizon Billing provides this option.

Verizon Billing Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Verizon Billing customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Verizon Billing's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Verizon Billing agent. This phone number is Verizon Billing's best phone number because 35,532 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-922-0204 include Lower My Bill, Change Services, Setup Service, Billing question or issues, Overcharges on My Account and other customer service issues. The Verizon Billing call center that you call into has employees from New York, California, Montana and is open Mon-Sat 8am-7pm, Sun 8am-5pm ET according to customers. In total, Verizon Billing has 5 phone numbers. It's not always clear what is the best way to talk to Verizon Billing representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Verizon Billing. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Verizon Billing. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Verizon Billing Customer Service

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!