Verizon Billing Customer Service Issues

I am experiencing a billing issue with account # [redacted]52 that has led to the termination of my service. Despite two phone calls to address the problem, it remains unresolved. Allegedly, a rebate offer of $[redacted] was sent to me via email but was directed to the wrong address, which I never received. This was confirmed during the first call, with a promise of a new email to rectify the error. Unfortunately, there was no progress on the second call, both of which should be documented in your system. I have sent in payment for the services I have used, explaining that I will continue to pay for those but not the $[redacted] rebate that I never sought or obtained. Today, my phone service at [redacted] was redirected to a computer for full payment. If this matter is not resolved, I am prepared to switch to another provider and accept the discontinuation of service from Verizon, a provider I have been with for many years. The options are clear: remove the $[redacted] charge from my bill or terminate the service.

I recently signed up for four lines to switch my family to Verizon mobile. My first bill showed two lines being added, even though only two phones showed up and they were never used until we had all four working. I was charged $[redacted] for literally nothing. Since I signed up for auto pay, the payment went through without me realizing. I've spent approximately 16 hours on hold and working with customer service trying to get my phones and numbers properly ported. Throughout this frustrating process, I have been billed for lines that were not even working. Additionally, I have not received all the credits I am supposed to for the "free iPhone 12" promotion. One line is properly credited, another is partially credited, and the third has no credit at all. It has been an infuriating experience dealing with Verizon.

Today, I visited a Verizon corporate store where an agent informed me that my auto-pay had been disconnected for some reason, resulting in an $80 overcharge for two months ($40 each). I have used auto-pay consistently, including for my bill last July. Despite receiving a $40 credit for one month from an online chat agent, I am still awaiting the $40 credit for the second month. Typically, my bill is $[redacted] to $[redacted], but it suddenly increased by $80 due to this issue. I believe I deserve another $40 credit to bring my bill back to $[redacted]. The store agent reconnected auto-pay using my Verizon credit card, but I am still seeking the $40 credit. I am owed another $40 credit for July as I am enrolled in auto-pay and paperless billing.

Today, I visited a Verizon corporate store and was informed by an agent that my auto pay had been disconnected for some reason, resulting in me being charged an extra $80 for two months. Despite always using auto pay and paying my last bill in July this way, I somehow got charged an additional $80 ($40 per month). After contacting an online chat agent, I did receive a credit for one month, but I am still seeking the $40 credit for the second month. My bill usually fluctuates between $[redacted] and $[redacted], but with the extra charge, it jumped by $80. The store agent reconnected my auto pay, which is linked to my Verizon credit card. I believe I am owed an additional $40 credit so that my future bills return to $[redacted].

I had three mobile phone lines with Verizon for several years. On May 6, [redacted], I successfully transferred my cell number to Google Fi. Shortly after, the remaining lines were also transferred, and I contacted Verizon to close the account. I paid a bill of $30 through auto-pay and assumed my ties with Verizon were done. On August 24, I received an unexplained bill from Verizon. Since my online account was closed, I couldn't access details. After calling, I found out that my phone number was still in their system for unknown reasons, but should be removed and account credited for the billed amount. Despite promises, bills kept coming on 9/26, 10/6, 11/4, 11/23, and 12/4. Every time I called, I was told the number issue couldn't be resolved. Finally, a supervisor's intervention on 11/23 led to the removal of my number, but then I received another bill on 12/4 for $[redacted].88. Although my number was in use on Google Fi per normal, this bill is puzzling. A call to the financial services department is pending, but I'm doubtful this issue will be resolved. My frustration is compounded by the fact that I can't manage my account online or through chat. I've spent countless hours on the phone trying to sort this out. I insist on the erroneous bill being waived, and I don't want further contact from Verizon since I didn't cause this issue.

I recently purchased a new iPhone 14 Plus and informed the clerk that I needed to add a Switzerland phone number to the sim card. I was assured it would not be an issue. However, when trying to add the Swisscom number, I discovered that the sim card is blocked and does not allow for the addition of a Swisscom number. Can you provide the code to unblock the sim card or unblock it on your end?

I typically check my monthly bills by logging into the Verizon website. My company covers the fees, so I need to access the monthly statements online. Previously, there were two verification options: email or mobile number. However, the website now only allows verification via mobile number. I prefer to use email for verification because the mobile number belongs to our company president, making it challenging to use for verification purposes. I kindly request to have the "email" verification option reinstated. Thank you for your assistance. Best regards, Miki K.

On January 24, [redacted], I transferred $[redacted].24 from Chartway Credit Union to pay off my cell phones. However, instead of paying off my phones, you applied it as a credit against my account on January 31. I contacted you immediately to request that the funds be returned to me as I preferred to manually pay off my phones. Since then, there has been ongoing confusion. I recently received a check for $[redacted].24, but now it has been added back to my bill, which was never subtracted from a prior bill. Upon reviewing my payment history, you will see that I have consistently paid the full amount of each bill monthly and do not owe the $[redacted].52 that was added to my current bill. Please direct someone from billing to email me regarding this matter, rather than a customer service representative who is unable to assist with billing issues.

I signed up for Verizon wireless on February 24th. However, I wasn't able to receive incoming calls until March 5th, and my service abruptly ended on March 15th. That's only 10 days of service instead of a full month. I've discussed reducing the amount owed with a collection agent, but they mentioned it would be seen as a settlement rather than paid in full. I'm in the process of applying for a mortgage and would prefer to settle the outstanding amount in full to avoid any issues.

I transitioned from FiOS TV to Internet only service. The evening before the representative arrived to make the switch, the Internet was disconnected. This caused me to lose a day of work as I work remotely. I had a discussion with a manager who agreed not to bill me for six months. I am puzzled as to why I am now receiving bills, as the monthly charges should not commence until April [redacted].