24 hours, 7 days · Press the * key, then press 4. · To activate your card, press the pound key. Enter your 16-digit credit card number. If you don't have an account with us or don't have your account number, press the star key.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Vancity below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Vancity phone number to document the phone system.
Here is how our research team describes the way the Vancity phone system greets you: Check balance or account transactions, press 1. Bill payments, press 2. Transfer funds, press 3. Visa, loans, investments, press 4. To open an account or for the phone directory, press 5. For any other online banking needs, including online banking support, press 6.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6
What are the hours and when should I call?
Vancity operates the call center for this 800-611-8472 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 56 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Vancity call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vancity phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vancity staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Vancity is Sunday.The most busy day to call is Thursday, which averages 450% more phone calls by comparison.Again, this is based on a sample of 56 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
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Busiest
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The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
Vancity offers a wide range of financial services to meet the diverse needs of our members. We provide personal banking services including savings and chequing accounts, mortgages, loans, and credit cards. We also offer investment and wealth management services such as RRSPs, TFSAs, mutual funds, and retirement planning. For businesses, we have business accounts, commercial mortgages, loans, and cash management solutions. Our online and mobile banking platforms provide convenient access to manage accounts, make transfers, pay bills, and more. Additionally, Vancity is committed to supporting our local communities through initiatives and programs that promote sustainable and responsible banking. We strive to deliver exceptional member service while fostering positive social and environmental impacts.
Yes, Vancity offers mobile banking to its members, providing convenient access to their accounts anytime, anywhere. Our mobile banking app enables you to securely manage your finances using your smartphone or tablet. With this app, you can check your account balances, view transaction history, transfer funds between accounts, pay bills, deposit cheques remotely, and locate Vancity branches and ATMs. Our mobile banking is designed with your security in mind, utilizing advanced encryption technology to protect your personal and financial information. Stay connected and in control of your finances with Vancity's mobile banking app, offering a seamless and user-friendly banking experience on the go.
The operating hours of Vancity branches vary depending on the location. Generally, our branches are open on weekdays, Monday to Friday, from 9:30 am to 5:00 pm. However, some branches have extended hours on certain days, staying open until 6:00 pm. Moreover, select branches offer Saturday banking as well, with hours ranging from 10:00 am to 3:00 pm. To find the specific operating hours of a Vancity branch near you, we recommend visiting our website or contacting our customer service center. Additionally, we understand that everyone's schedule is unique, so we offer online and mobile banking services that are accessible 24/7, providing convenience and flexibility for your banking needs.
Click the link above to get answers to just about any Vancity customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Vancity Customer Service Contacts
There are of course other ways to contact Vancity customer service besides the phone. Below we list the best ones, by medium.
Vancity, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Conclusion and closing notes
This is Vancity's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vancity agent. This phone number is Vancity's best phone number because 79,169 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-611-8472 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Vancity first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter. In total, Vancity has 2 phone numbers. It's not always clear what is the best way to talk to Vancity representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Vancity. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vancity. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.