Vancity Customer Service

Phone Number & Contact Info

Vancity's Best Phone Number

Toll-free·Calls Customer Service·Most popular Vancity number

How do I talk to a live human at Vancity?

A:Press 6

Does Vancity offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

Vancity Customer Phone Numbers

International Customer Service

24 hours, 7 days · Press the * key, then press 4. · To activate your card, press the pound key. Enter your 16-digit credit card number. If you don't have an account with us or don't have your account number, press the star key.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Vancity phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 6
Here is how our research team describes the way the Vancity phone system greets you: Check balance or account transactions, press 1. Bill payments, press 2. Transfer funds, press 3. Visa, loans, investments, press 4. To open an account or for the phone directory, press 5. For any other online banking needs, including online banking support, press 6.

What are the hours and when should I call?

Vancity operates the call center for this 800-611-8472 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of NaN calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vancity phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vancity staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Vancity is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of NaN calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Vancity

In summation, the best day to call Vancity is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Vancity number, but it is also the day with the shortest hold times.

Why Customers Call Vancity

If you have time to do a bit of reading before you call Vancity, we recommend you read over some of our problem-specific articles.

What services does Vancity offer?

Vancity offers a wide range of financial services to meet the diverse needs of our members. We provide personal banking services including savings and chequing accounts, mortgages, loans, and credit cards. We also offer investment and wealth management services such as RRSPs, TFSAs, mutual funds, and retirement planning. For businesses, we have business accounts, commercial mortgages, loans, and cash management solutions. Our online and mobile banking platforms provide convenient access to manage accounts, make transfers, pay bills, and more. Additionally, Vancity is committed to supporting our local communities through initiatives and programs that promote sustainable and responsible banking. We strive to deliver exceptional member service while fostering positive social and environmental impacts.

Does Vancity offer mobile banking?

Yes, Vancity offers mobile banking to its members, providing convenient access to their accounts anytime, anywhere. Our mobile banking app enables you to securely manage your finances using your smartphone or tablet. With this app, you can check your account balances, view transaction history, transfer funds between accounts, pay bills, deposit cheques remotely, and locate Vancity branches and ATMs. Our mobile banking is designed with your security in mind, utilizing advanced encryption technology to protect your personal and financial information. Stay connected and in control of your finances with Vancity's mobile banking app, offering a seamless and user-friendly banking experience on the go.

What are the operating hours of Vancity branches?

The operating hours of Vancity branches vary depending on the location. Generally, our branches are open on weekdays, Monday to Friday, from 9:30 am to 5:00 pm. However, some branches have extended hours on certain days, staying open until 6:00 pm. Moreover, select branches offer Saturday banking as well, with hours ranging from 10:00 am to 3:00 pm. To find the specific operating hours of a Vancity branch near you, we recommend visiting our website or contacting our customer service center. Additionally, we understand that everyone's schedule is unique, so we offer online and mobile banking services that are accessible 24/7, providing convenience and flexibility for your banking needs.

Top Vancity customer service problems

Click the link above to get answers to just about any Vancity customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Vancity Customer Service Contacts

There are of course other ways to contact Vancity customer service besides the phone. Below we list the best ones, by medium.

Vancity Customer Service on X (formerly Twitter)

@Vancity - Customer Service
Company Twitter Community Specialist.
Vancity, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Conclusion and closing notes

This is Vancity's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vancity agent. This phone number is Vancity's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-611-8472 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Vancity first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter. In total, Vancity has 2 phone numbers. It's not always clear what is the best way to talk to Vancity representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Vancity. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vancity. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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