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Vancity Customer FAQ

Top Answers & How-to Guides

What is Vancity's Phone Number?

The question we are asked most often is about how to talk to Vancity customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I access my accounts online?

Yes, Vancity provides online banking services, allowing customers to access their accounts 24/7 from anywhere with an internet connection....

What are the operating hours of Vancity branches?

The operating hours of Vancity branches vary depending on the location. Generally, our branches are open on weekdays, Monday to Friday,...
Ask any question you have about Vancity customer service, get an answer now.

Services Offered

What services does Vancity offer?

Vancity offers a wide range of financial services to meet the diverse needs of our members. We provide personal banking services including...

Loan Types

What types of loans does Vancity provide?

Vancity offers a range of loan options to meet various needs. Whether you're looking to buy a car, renovate your home, or consolidate...

Online Access

Can I access my accounts online?

Yes, Vancity provides online banking services, allowing customers to access their accounts 24/7 from anywhere with an internet connection....

Mobile Banking

Does Vancity offer mobile banking?

Yes, Vancity offers mobile banking to its members, providing convenient access to their accounts anytime, anywhere. Our mobile banking...

Fees

What are the fees associated with using Vancity services?

At Vancity, we strive to provide transparent and fair fees to our members. However, the fees associated with using our services may...

Financial Planning

Does Vancity offer financial planning or investment services?

Yes, Vancity offers financial planning and investment services to its members. Vancity understands the importance of helping individuals...

Branch Hours

What are the operating hours of Vancity branches?

The operating hours of Vancity branches vary depending on the location. Generally, our branches are open on weekdays, Monday to Friday,...

Help me with my Vancity customer service issue

Ask any question you have about Vancity customer service. We will do our best to get you answers right away.
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