Urban Outfitters Customer Service

Phone Number & Contact Info

Urban Outfitters's Best Phone Number

800-282-2200
Toll-free·Calls Customer Service·Most popular Urban Outfitters number
Q:

How do I talk to a live human at Urban Outfitters?

A:Press 0
Q:

Does Urban Outfitters offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

Urban Outfitters Customer Phone Numbers

Corporate Offices

215-454-5500
24 hours, 7 days · Calling this Urban Outfitters number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Urban Outfitters phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Below are some clips we've found from Urban Outfitters's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to urban outfitters dot com. Your call may be monitored or recorded for quality assurance. If you'd prefer to connect with one of our live agents, via text message, please press one now. Currently, all of our consultants are assisting other customers. Please stay on the line and your call will be answered in the order in which it was received."
Excerpt from a call with Urban Outfitters
Friday, January 12, 2024 1:51 PM

What are the hours and when should I call?

Urban Outfitters operates the call center for this 800-282-2200 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 107 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Urban Outfitters phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Urban Outfitters staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Urban Outfitters is Sunday. The most busy day to call is Tuesday, which averages 480% more phone calls by comparison. Again, this is based on a sample of 107 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Urban Outfitters

In summation, the best day to call Urban Outfitters is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Urban Outfitters staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Urban Outfitters

If you have time to do a bit of reading before you call Urban Outfitters, we recommend you read over some of our problem-specific articles.

What is Urban Outfitters?

Urban Outfitters is a trendy lifestyle retailer that caters to fashion-forward and culturally aware individuals. With a distinctive blend of fashion, accessories, home goods, and curated vintage items, Urban Outfitters offers unique, eclectic products that resonate with young adults seeking to express their individuality. In addition to clothing, the brand emphasizes art, music, and pop culture, reflecting a youthful and alternative vibe. Urban Outfitters aims to inspire creativity and self-expression through its carefully curated collection, known for its contemporary designs, bold colors, and vintage-inspired aesthetics. With a global presence, both online and through brick-and-mortar stores, Urban Outfitters is committed to delivering a one-of-a-kind shopping experience to its diverse and fashion-savvy customer base.

Where are Urban Outfitters stores located?

Urban Outfitters stores are located in various cities across the United States, Canada, and Europe, providing easy access to our unique shopping experience. In the US, you can find our stores in major cities such as New York, Los Angeles, San Francisco, and Chicago. We also have a significant presence in Canada, with store locations in cities like Toronto and Vancouver. In Europe, our stores can be found in popular cities such as London, Paris, Berlin, and Barcelona. To locate the nearest Urban Outfitters store, customers can use the store locator feature on our website or contact our customer service team for assistance. Whether you are exploring the streets of a bustling city or visiting a trendy neighborhood, chances are you won't be too far from an Urban Outfitters store.

What is the Urban Outfitters rewards program?

The Urban Outfitters rewards program is a membership program designed to reward and provide exclusive benefits to loyal customers. By signing up for free, members can enjoy a host of perks and incentives. With each purchase, members earn points that can be redeemed for discounts on future purchases. The program also offers early access to sales, exclusive discounts, and personalized recommendations based on individual preferences. Moreover, members receive special promotions, freebies, and invitations to member-only events. The Urban Outfitters rewards program is a great way for customers to save money while enjoying a unique shopping experience tailored to their tastes. Sign up today to start earning rewards and enjoy the numerous membership benefits.

Top Urban Outfitters customer service problems

Click the link above to get answers to just about any Urban Outfitters customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Urban Outfitters, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with eGift card: "It's supposed to be an email, not shipped, but it hasn't reached my son yet."
- From a call lasting 5m 35s , Feb 17, 2024 1:00 PM

More Urban Outfitters Customer Service Contacts

There are of course other ways to contact Urban Outfitters customer service besides the phone. Below we list the best ones, by medium.

Urban Outfitters Customer Service on Facebook / Messenger

Some customer service teams, like that of Urban Outfitters, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Conclusion and closing notes

This is Urban Outfitters's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Urban Outfitters agent. This phone number is Urban Outfitters's best phone number because 2,274 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-282-2200 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Urban Outfitters first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook. In total, Urban Outfitters has 2 phone numbers. It's not always clear what is the best way to talk to Urban Outfitters representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Urban Outfitters. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Urban Outfitters. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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