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Urban Outfitters Customer FAQ

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What is Urban Outfitters's Phone Number?

The question we are asked most often is about how to talk to Urban Outfitters customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Urban Outfitters Customer Questions

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Locations and Shipping

Where are Urban Outfitters stores located?

Urban Outfitters has many stores throughout the United States, especially in major metropolitan and college towns, as well as...
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Do you offer international shipping?

Urban Outfitters provides international shipping to certain countries. Details on shipping destinations, options, and costs can...
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Can I track my order?

Yes, tracking an order with Urban Outfitters is easy. After an item ships, customers receive an email with a tracking number...
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Returns and Exchanges

Can I return or exchange items purchased online?

Urban Outfitters generally allows online purchases to be returned or exchanged within around thirty days, provided items are...
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What is your return policy?

Urban Outfitters allows returns within thirty days of purchase for a refund or exchange, provided items are unworn, unwashed,...
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What is the procedure for reserving items for in-store pickup at Urban Outfitters?

Urban Outfitters provides an in-store pickup option to streamline shopping. Customers can reserve items via the website or app...
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Payments and Discounts

What payment methods do you accept?

Urban Outfitters offers various payment methods for customer convenience, including major credit and debit cards like Visa and...
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Do you offer gift cards?

Urban Outfitters provides gift cards usable for both in-store and online purchases. These cards come in different amounts,...
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Do you offer student discounts?

Urban Outfitters offers student discounts which generally require verification through a third-party service. These discounts...
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Does Urban Outfitters offer a price match guarantee?

Urban Outfitters does not provide a price match guarantee, meaning they do not align their prices with competitors' prices or...
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Rewards and Offers

What is the Urban Outfitters rewards program?

The Urban Outfitters rewards program offers customers the chance to earn points on purchases, which can be redeemed for...
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Are there exclusive offers available for Urban Outfitters newsletter subscribers?

Urban Outfitters offers exclusive deals to newsletter subscribers, including special promotions, early access to sales, and...
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Sustainability and Inventory

What sustainability practices does Urban Outfitters implement?

Urban Outfitters emphasizes sustainability through various practices, including the use of eco-friendly materials like organic...
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How often does Urban Outfitters update their inventory and collections?

Urban Outfitters regularly refreshes its inventory and collections, often introducing new items weekly or bi-weekly. This...
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Job and Feedback

How can I apply for a job at Urban Outfitters?

To apply for a job at Urban Outfitters, candidates should go to the career section of their website to view available job...
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What customer feedback options are available for Urban Outfitters products and services?

Urban Outfitters offers multiple ways for customers to provide feedback, including product reviews on their website, customer...
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We look to the Urban Outfitters issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Urban Outfitters issues reported to GetHuman
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