Calls Corporate Offices·Most popular Urban Decay number
Q:
How do I talk to a live human at Urban Decay?
A:Calling this Urban Decay number should go right to a real human being.
Q:
Does Urban Decay offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8:30am-5:30pm PST.The least busy day is Thursday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.How is this calculated?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Urban Decay phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Urban Decay number should go right to a real human being
In fact, much of this information on this page is superfluous because this Urban Decay phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Urban Decay operates the call center for this 949-631-4504 phone number Mon-Fri 8:30am-5:30pm PT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 180 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Urban Decay phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Urban Decay staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Urban Decay is Thursday.The most busy day to call is Friday.Again, this is based on a sample of 180 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call Urban Decay
In summation, the best day to call Urban Decay is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Urban Decay staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Urban Decay
If you have time to do a bit of reading before you call Urban Decay, we recommend you read over some of our problem-specific articles.
Urban Decay's return policy is designed to ensure customer satisfaction. If you are dissatisfied with your purchase, you can return it within 30 days of receipt for a full refund. The item must be in its original condition, unused, and accompanied by the original proof of purchase. To facilitate the return process, it is recommended to include the original packaging and any free samples received. If you made the purchase online, return shipping fees will be covered by Urban Decay. Refunds will be issued using the original payment method. However, if the item was purchased from a third-party retailer, it must be returned to that specific store according to their return policy. Urban Decay strives to make returns hassle-free to ensure a positive experience for their customers.
Yes, Urban Decay is committed to being a cruelty-free brand. They do not test their products on animals, and none of their suppliers test on animals either. Urban Decay is certified by PETA as a cruelty-free brand. They believe in beauty without cruelty and are dedicated to providing high-quality, innovative products that are ethically produced. Urban Decay's commitment to being cruelty-free extends across their entire product range, including makeup, skincare, and fragrance. As a socially conscious brand, Urban Decay continually works towards creating a more sustainable and compassionate beauty industry. Customers can trust that when they choose Urban Decay, they are supporting a brand that prioritizes animal welfare.
Urban Decay offers a range of highly acclaimed products, but some notable best-sellers stand out. Our Naked Palettes have been a longtime fan favorite, featuring an array of stunning neutral shades to create endless eye looks. Another top contender is our All Nighter Setting Spray, designed to ensure your makeup stays flawless for up to 16 hours. Our Vice Lipsticks are highly sought after, offering an extensive range of shades and finishes, from bold and vibrant to subtle and versatile. Lastly, our Perversion Mascara delivers intense volume, length, and definition, making it a must-have for any makeup lover. These in-demand products represent our customers' ultimate favorites, consistently delivering the high-performing quality that Urban Decay is renowned for.
Click the link above to get answers to just about any Urban Decay customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Urban Decay is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Urban Decay will reply our your email.
Use this page to submit your customer service problem online
As a last, sometimes only, resort- Urban Decay customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Urban Decay's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Urban Decay agent. This phone number is Urban Decay's best phone number because 1,080 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 949-631-4504 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Urban Decay first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or phone or email. In total, Urban Decay has 1 phone number. It's not always clear what is the best way to talk to Urban Decay representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Urban Decay. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Urban Decay. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.