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Urban Decay Customer FAQ

Top Answers & How-to Guides

What is Urban Decay's Phone Number?

The question we are asked most often is about how to talk to Urban Decay customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Product Information

What are the best-selling Urban Decay products?

Urban Decay has several popular products that consistently rank as best-sellers, including the iconic Naked eyeshadow palette,...
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Are Urban Decay products cruelty-free?

Urban Decay is dedicated to cruelty-free practices, meaning they do not test on animals during product development and support...
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Are there any upcoming Urban Decay product launches?

Urban Decay frequently launches new and limited edition products influenced by trends. For the latest information, it is...
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What is the shelf life of Urban Decay products?

Urban Decay products generally remain effective for three years when unopened. Once opened, they are best used within twelve to...
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Order and Shipping

What is Urban Decay's return policy?

Urban Decay provides a customer-friendly return policy that allows returns within thirty days for unused items in their...
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What payment methods does Urban Decay accept?

Urban Decay provides various payment options for customer convenience, including major credit cards like Visa, MasterCard,...
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Does Urban Decay offer international shipping?

Urban Decay generally offers international shipping to multiple countries, although eligibility may vary. For the latest...
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Can I cancel or modify my Urban Decay order?

Customers can cancel or modify their Urban Decay orders, but they need to act quickly as processing occurs soon after ordering....
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Store and Loyalty

Where can I find Urban Decay stores near me?

To find Urban Decay stores near you, it is best to use their official website, which has a store locator. You can also explore...
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What is the Urban Decay Beauty Junkies loyalty program?

The Urban Decay Beauty Junkies loyalty program rewards customers with points for purchases and engagement activities such as...
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Does Urban Decay offer gift cards?

Urban Decay does have gift cards available for purchase on their website, offering flexibility in amounts. This allows the...
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Promotions and Samples

Are there any subscription services available for Urban Decay products?

Urban Decay does not have a specific subscription service but does release limited-edition collections and bundles. Certain...
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Do you offer samples or promotional items?

Urban Decay sometimes offers samples and promotional items during events or with purchases, especially for new launches....
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We look to the Urban Decay issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Urban Decay issues reported to GetHuman
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