United Airlines Mileage Plus Premier Line Phone Number

What It's Like to Call United Airlines Phone Number 800-225-8900

By Christian Allen

Nov 28, 2023

This number is only meant to be used by United Airlines' Premier Access members, so most customers won't get any benefit from calling it. When you do, you're asked to input your United mileage perks reward member number so the system can confirm your status as a Premier Access member.

Should you say that you don't know your member number or otherwise refuse to provide it, the system tells you it can't connect you with a Premier Access representative without that information, although it allows you to go through the automated system. However, once you've gone through that, you can't get any additional help without providing that number, and you must instead dial a different number to get any assistance with your issue.

Overall, I think having a number that's dedicated strictly to solving Premier Access members' concerns is a good thing. First, there's the fact that these customers are among the most loyal that United has, and anything the airline can do to help cut down on wait times for customer service concerns goes a long way toward making one-time customers into repeat customers. 

Second, having a number dedicated only to customers who would be Premier Access members limits wait times among customers who fly regularly and thus know what to expect from United. During the busiest travel seasons, such as major holidays, many people fly for the first time in a while and perhaps only time all year. Having a dedicated line to get repeated travelers the help they need without a wait time makes a big difference in amplifying the customer experience for everyone.

The automated system also seems to be well set up, and I found it fairly easy to navigate the menu. There aren't many choices to make when choosing between current and completed travel, so there's a minimal wait time in getting through the menu and getting to the point where you need to enter your number to speak with a Premier Access representative.

Overall, I found this number to be well designed and useful for the advanced customers of United Airlines. The wait times for calling United aren't very long in my own experience, and having a dedicated number to help out experienced travelers drastically limits the chances of getting a long wait time or not being able to provide assistance with the issue. Based off the limited exposure I had to this number, I would certainly use it if I were a Premier Access customer in need of assistance.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

United Airlines's 800-225-8900 Mileage Plus Premier Line Number

This United Airlines phone number is ranked #6 out of 10 because 218,658 United Airlines customers tried our tools and information and gave us feedback after they called. The reason customers call 800-225-8900 is to reach the United Airlines Mileage Plus Premier Line department for problems like Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry. As far as we can tell, United Airlines has call center locations in India or Philippines or Massachusetts or Ohio or North Carolina or Nevada or Illinois and you can call during their open hours 24 hours, 7 days. United Airlines has 10 phone numbers and 20 different ways to get customer help. We've compiled information about 800-225-8900 and ways to call or contact United Airlines with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling United Airlines

Calling United Airlines at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-225-8900. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when United Airlines Mileage Plus Premier Line agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than United Airlines Once on the phone with United Airlines's Mileage Plus Premier Line department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting United Airlines in General

While 800-225-8900 is United Airlines's #6 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-864-8331 is their best customer phone number overall, and we have put together a comparison of their 20 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach United Airlines help by calling them, is that other customers give their customer support at this number a 40% score for their communication skills and a 49% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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